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HP Laptop lights on fire after repair, hp doesn't care - Page 2

post #11 of 21
that sucks man


but i would call the local papers and news places

that would probably get the word out
    
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post #12 of 21
Thread Starter 
Thanks for all of the replies, keep the ideas comming. I am taking this idea on full force.... I don't have much money is my only limitation.
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post #13 of 21
No money needed, just a voice, stay professional and explain only your concerns, not your plans for arbitration. If you are interested in the money, yes, I agree with everyone on here, get the news involved. There are a lot of daytime consumer watch programs on the news lately, has become a big trend...
    
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post #14 of 21
I wonder if the BBB could be of any help in this situation? I know people recommend them a lot whenever stuff like this comes up.
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post #15 of 21
Thread Starter 
I plan on contacting them as soon as I can tomaorw, i have already emailed and faxed/mailed a nlot of things out............ I really appreciate any other ideas yall have, You don't know how much help you are. Already contacted BBB, FTC and about 3 other government agencies.
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post #16 of 21
dealing tith hp is real simple if something goes wrong send it to a computer repair shop or fix it your self, usualy you never have trouble with hp, i never buy a warrenty with hp but i buy them all the time [they do real good with indepent stuff like cds printers etc]
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post #17 of 21
Damn, dude, sorry to hear that. I wish you good luck on that, I think is totally f*cked up. I was hoping to get this Laptop from HP but now I am begining to change my mind. I might just end up upgrading my system or something.
post #18 of 21
Thread Starter 
I would agree that while the HP laptop seems excelent it is not a good choice due to theier useless customer support.... even the XO told me the outsourced support is poor..... she stuck with the story that you get what you pay for.
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post #19 of 21
Yeah i'm still amazed how many peopel go through these companies for their " suport " and come up with a story liek this. Kinda disgust me. Find a local computer "hobiest" and have them build you up something nice for cheap or a DIY.
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post #20 of 21
Thread Starter 
I somhow got the cell phone number for one of the company officers today.....(someone scrwed up), I called it and he was in a board meeting, good timing he was really pissed off...... told me to fax him my letter instead of mail it and he would look into it, i am guessing that he was just giving me a load of crap but it made me feel a little bit better.
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