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Asus RMA is INFURIATING *FINAL UPDATE!*

post #1 of 90
Thread Starter 
Final Update!
final update. Grunion worked with me to get the RMA pushed finally, and it got shipped out yesterday, 2 day. it'll be here tomorrow. smile.gif

mad.gifmad.gifmad.gifmad.gifmad.gifmad.gifmad.gif

its been over 1 month now going back and forth with their support trying to get my R3E replaced. I sent it out last week with a prepaid ground label. they said they would be sending a replacement out after they recieve my board. it has been 3 days since my board arrived at their facility and i have gotten no notifaction or emails whatsoever.

absolutely bottom of the barrel service.

Quote:
Originally Posted by Ecks9T View Post

i don't know how this would of happen but usually when they receive it it takes them 2 to 3 business to test it. that's what i did with my ASUS M4A79XTD EVO
yeah it took about a week to get it to them and then a couple days to actually process it and then about 3 weeks to get it back. it took a while but they did send
me a new board pretty much. and sorry to hear that you have this issue with their rma service.
well the rep i talked to said that i was getting an advance rma. i didnt have the money to cover that (420 dollars) so she said she would give me a prepaid label, all i had to do was notify her that the board had been shipped, and then they would immediately ship me a board back. i've tried contacting the rep twice now with no answer.
Quote:
Originally Posted by d3v0 View Post

3-day wait since it arrived at their facility and youre mad they didnt send you an e-mail.
This thread reeks of entitlement, I am sorry if you are upset and of course I am going to be flamed here - but isnt that a reasonable time to wait?
You dont understand. i initiated the RMA request 3/13/2012. it took them nearly 2 weeks to give me a ticket, and about one more week to give me a shipping address/prepaid label. if i had just opened the request and sent it out last week them i wouldnt care nearly as much


UPDATE 4/17!
(Name Censored)
Apr 3

to (customer support rep here)
I've shipped the Rampage III Extreme. both labels said ground though. Oh well. i took the newest one you made for me.


(Name Censored)
Apr 9 (8 days ago)

to (customer support rep here)
(customer support rep here), What is the status on the Rampage 3 Extreme? it should be there by now, i would think. Could you check up on it for me? thanks. smile.gif


(Name Censored)
Apr 12 (5 days ago)

to (customer support rep here)
How much longer until the Rampage 3 Extreme gets shipped back? It should have been recieved early this week, so i should have gotten a notification that my replacement is being shipped back.

I'd appreciate an update. thanks. smile.gif


(Name Censored)
5:02 PM (0 minutes ago)

to (customer support rep here)
What is the holdup?

So as you guys can see, April THIRD to April Seventeeth and no response. at all.
Edited by srsparky32 - 4/25/12 at 9:36am
 
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Simba
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post #2 of 90
That sucks. Not being sarcastic either.

I sent a rebate in to them over two weeks ago. On the tracker webpage, it still says it hasn't been recieved.
post #3 of 90
Thread Starter 
Quote:
Originally Posted by raptorxrx View Post

That sucks. Not being sarcastic either.
I sent a rebate in to them over two weeks ago. On the tracker webpage, it still says it hasn't been recieved.

isnt it frustrating that you spend your money and you get bad customer service? if more companies would follow the service Corsair provides, we would be so much better off.
 
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post #4 of 90
Asus got their titles now. they don't give a **** to people who wines for RMA ..
people still gonna buy their stuff, cuz of the name Asus
post #5 of 90
yeah, ive had troubles with my asus m4a87td evo, and their motherboard call in service was busy every time ive called. and no reply from their email
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post #6 of 90
The piss poor service and lack of quality control is why I stop using and recommending Asus products years ago. At one time they were a top notch mobo maker but that all changed when they decided to sell direct to end users and to be the "Walmart" of the PC industry and ship half-baked goods with many confirmed defects.

As long as people keep buying their goods, nothing will change.
post #7 of 90
Thread Starter 
Quote:
Originally Posted by AMD4ME View Post

The piss poor service and lack of quality control is why I stop using and recommending Asus products years ago. At one time they were a top notch mobo maker but that all changed when they decided to sell direct to end users and to be the "Walmart" of the PC industry and ship half-baked goods with many confirmed defects.
As long as people keep buying their goods, nothing will change.

One would think a board such as the Rampage III Extreme would be built with the utmost quality, but no. the board refused to overclock even 10mhz past stock. it was really stupid. my EVGA x58 SLI LE has been a more solid board than the R3E.
 
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Simba
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post #8 of 90
It's strange how their sister company Asrock is doing much better now. It's as if the companies switched.
    
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post #9 of 90
I had trouble with them when I went to get help with my GTX 570. The guy had problems with english and advised to me to clean the golden connectors with "a rubber". Being American, I had no idea that was English (Island English) slang for a eraser. Being a slightly intelligent person, I didn't actually rub my GPU with a condom.

Also, in concerns of rebates, i have had trouble with Asus and Corsair being very slow, and Corsair even charged me a fee because they were late on when they would deliver it, so I contact them saying I never got it, they said it might be lost, and charged me $6.95 (out of my $10) to replace it. I got what I thought was my replacement, and a month goes by and I get another card. Apparently, they were so slow, the original found its way to me after I had ordered the replacement, and the replacement came a long time after the original got there.
post #10 of 90
File a complaint with the BBB. Should be good.
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