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Asus RMA is INFURIATING *FINAL UPDATE!* - Page 2

post #11 of 90
I've been thinking about stopping recommending them altogether and sticking with Gigabyte, ASRock, MSI (GD65 and higher boards), and Biostar for budget boards for my recommendations. They make some good products, but when something goes wrong, it's like going to hell and back.

Edit:
Quote:
Originally Posted by wint0nic View Post

File a complaint with the BBB. Should be good.

The BBB doesn't care and you can basically pay to have a bad record erased. It's one of the most pointless things out there with regards to larger corporations.
Edited by nubbinator - 4/12/12 at 7:30pm
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post #12 of 90
Quote:
Originally Posted by srsparky32 View Post

One would think a board such as the Rampage III Extreme would be built with the utmost quality, but no. the board refused to overclock even 10mhz past stock. it was really stupid. my EVGA x58 SLI LE has been a more solid board than the R3E.

Sorry your having issues. I own and operate 3 ROG boards, R4E, R2E, and my old Maximus Formula. I also have a P8P67 WS Revo and they have all been rock solid for me since day one knock on wood. Ive been using ASUS Motherboards almost exclusively for the last 10 years and only had one board that was trash but it was a bottom of the barrel cheapo board. Sis chipset lol

Yours sounds like a dud and I don't think that's a very common thing for ROG boards. They are well built IMO. ASUS CS though, Ive been hearing more and more complaints with and it seems like its getting worse at an alarming rate. That's a real shame.

Fingers crossed my good luck keeps up with their boards and I don't need to call CS and find out how bad it has gotten first hand.
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post #13 of 90
Quote:
Originally Posted by nubbinator View Post

I've been thinking about stopping recommending them altogether and sticking with Gigabyte, ASRock, MSI (GD65 and higher boards), and Biostar for budget boards for my recommendations. They make some good products, but when something goes wrong, it's like going to hell and back.
Edit:
The BBB doesn't care and you can basically pay to have a bad record erased. It's one of the most pointless things out there with regards to larger corporations.

My GTX 570 never actually had a physical problem, I found it was me deleting the C:\NVIDIA files, as I thought it was just a temp folder where files were unpacked. I reinstalled drivers, and it worked after that, i realized my gaffe, and I blaim myself for it all, but I did learn that while nVidia will provide great customer support, Asus isn't the best at it. Asus only sent the initial responce with the instructions to rub an eraser on my GPU connectors, and I sent something back, to which they never replied again.

Say what you will about nVidia being anti competitive and what not, but good customer service will keep me coming back as long as the product is of high quality.
post #14 of 90
Quote:
Originally Posted by Kokin View Post

It's strange how their sister company Asrock is doing much better now. It's as if the companies switched.

Yup my $120 ASROCK board is better quality than the $160 ASUS board i used to own
Go figure right? Aside from their monitors there's nothing else I'd buy from ASUS
post #15 of 90
Do what this guy did and make a video about the bad customer service - get over 11 million views.
Watch it through to understand...
 
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post #16 of 90
Quote:
Originally Posted by ./Cy4n1d3\. View Post

I did learn that while nVidia will provide great customer support, Asus isn't the best at it. Asus only sent the initial responce with the instructions to rub an eraser on my GPU connectors, and I sent something back, to which they never replied again.

Yeah, I'm blown away at how it seems like ASRock is providing much better support and warranty service than Asus and as good or better products for less (at the cost of a shorter warranty, of course). Gigabyte, MSI, and Biostar also seem to be miles ahead of Asus. The terrible service at Asus has got to start taking a toll on their bottom line soon, especially since I've seen massive communities like /r/buildapc on reddit largely stray away from Asus due to the cost and the customer service.
Quote:
Originally Posted by ./Cy4n1d3\. View Post

Say what you will about nVidia being anti competitive and what not, but good customer service will keep me coming back as long as the product is of high quality.

Well, there are no good guys in the GPU wars. Everyone has pulled dirty tricks and thrown low blows. I'd rather buy AMD now (though I have Nvidia) because I know it's helping the bottom line of the company as a whole, meaning there's competition to Intel.
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post #17 of 90
Quote:
Originally Posted by Kokin View Post

It's strange how their sister company Asrock is doing much better now. It's as if the companies switched.

they are selling their 30% share of ASRock as of a week or two ago they announced this, its going to be interesting what will happen to asrock, so far asrock has had to switch from Chil 8 phase PWM to Intersil 6 phase PWM, that is moving from digital to analog, but no one seems to have informed their marketing department hahaha. I am interested to see what they will do when their current stock of parts runs dry. They might not be able to get in that bulk buying that asus provided them, nor the tech that asus R&D gave them. However they might still produce asus boards which might secure them some R&D tech from asus like they are now, the issue then is with asus not having any incentive to keep asrock stock up, what will happen? Will they go back to X58 or will they stay at #3?
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post #18 of 90
Quote:
Originally Posted by nubbinator View Post

Well, there are no good guys in the GPU wars. Everyone has pulled dirty tricks and thrown low blows. I'd rather buy AMD now (though I have Nvidia) because I know it's helping the bottom line of the company as a whole, meaning there's competition to Intel.

Yeah, I know all that. I tend to buy the underdogs products when they are comparable/ almost as good. I bought a PC Power and Cooling PSU instead of Corsair , because everyone recommends corsair, and I want to foster competition. Also, the PC P&C part had really good reviews, so it wasn't going to cost me anything. Also, 7 year warranty, ftw. thumb.gif

Similiar story on the HDD, I didn't want to get a Western Digital Caviar part because everyone recommends them, and it almost becomes a brain washed culture, so I bought the Seagate Barracuda, which was the best price atm ($60 when the flood prices drove everything else to $100 or more, thanks for the bargain Best Buy!), and it has comparable/ better speed than WD parts of similiar price.
Edited by ./Cy4n1d3\. - 4/12/12 at 8:10pm
post #19 of 90
Oh, another one of these threads.

Come on Asus, i recommended you for RMA service at one point.
post #20 of 90
Quote:
Originally Posted by srsparky32 View Post

mad.gifmad.gifmad.gifmad.gifmad.gifmad.gifmad.gif
its been over 1 month now going back and forth with their support trying to get my R3E replaced. I sent it out last week with a prepaid ground label. they said they would be sending a replacement out after they recieve my board. it has been 3 days since my board arrived at their facility and i have gotten no notifaction or emails whatsoever.
absolutely bottom of the barrel service.

From my experience they won't contact you. They have an rma status check on their service web site for a reason. If you think you have it bad, try dealing with HIS. Sent a 5870 in for rma only to find out a month later that the rma was voided due to missing one screw on the back which was how it was when I originally bought it.
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