Originally Posted by Mygaffer
Asus has literally the worst support in the industry. Bar none. I work at a computer repair and retail shop, they suck. Even though they have some decent products I avoid most of their products b/c of their horrible support.
The last tale of woe we shipped out a bad motherboard. A customer had built it himself and there was a short on the underside of the board. He had Fry's help him, they probably screwed up. Perhaps the board a fault. Either way, we send it in, they won't honor warranty b/c of the short, fine, so we pay for a replacement. They ship us back the dead board. FAIL.
Asus basically has no support. Don't buy them unless their product is the only one that will work for you. Just my 2 cents.
I sent in a motherboard and they sent back the same motherboard with bent corners and scratches. Good thing I read about how often that happens so I took photos of the motherboard before I sent it to them with the date and RMA #. Their advanced RMA process is much better.
I learned that with electronics, it's always good to have a backup. It took 2 weeks for my XFX PSU RMA and it taking 2 months for my XFX GPU RMA.
I had to RMA my ASUS M4A79XTD EVO too. It took over a month.
Edited by listen to remix - 4/12/12 at 8:36pm