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Asus RMA is INFURIATING *FINAL UPDATE!* - Page 4

post #31 of 90
yep, join the fan club bud, been there on my RMA's with the, i just decided to give up on running asus product after my last fiasco. Send Grunion a PM, i was able to get some things running through him, he works for MSI which is in the same building as the ASUS RMA team.
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post #32 of 90
Well, this is how some businesses end up doing. Going from the best quality service & parts, to piss-poor service & malfunctioning boards. Sorry Asus had to **** up their own reputation, and sorry to hear you're getting cheated out of your own money.

- You learn from other people's mistakes, and I learned that if I buy an Asus Mobo, don't expect any help if it goes boom.

Me personally, I think Biostar, and ASRock motherboards are beginning to take over again.
post #33 of 90
i wouldn't reccomend MSI either, opened a support ticket in august (or three different ones) and after 7months without replying they moved it in the off topic section. All i know is i'm never gonna buy a single MSI product again. But then again thats just my opinion, im sure others have had much better experience with MSI smile.gif
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post #34 of 90
I replaced my R3Formula the same way and had 0 hiccups. I sent it out and had my new board in no time.
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---eYe SeVen---
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post #35 of 90
I RMA'd an ASUS Rampage III Gene 1366 board a couple months ago and it was no trouble at all. They gave me advanced replacement without question. Didn't even get a refurb board, was brand new and everything.

Guess it really does matter who initially handles your RMA. Sorry to hear you've had so many troubles.
post #36 of 90
Replaced my rex iii last year and they wouldn't give me an advanced rma because they did not have a single board in all of the usa to send me. Sounded like BS to me but whatever. It took about 4 weeks to get a new board all said and done. 1 week to them, 2 weeks waiting for them to "find" a replacement board and then another week for it to reach me. The worst part for me were the reps. The guy who gave me the rma ticket was completely unhelpful and the phone reps all gave me different stories every time.
post #37 of 90
Thread Starter 
thanks for all the feedback and responses guys keep it coming.
 
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Simba
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post #38 of 90
How is a 3-day wait bottom of the barrel service????
post #39 of 90
corsair was like that with my h100 i still havent got the tracking number i was told i would get 2 fridays ago and now i have got the h100 i had to call 3 times before they would tell me anything... but they did pay for my shipping but it took 5 weeks to get it back.... mad.gif

i belive we pay 200-300 for a board we should get new one before we have to send old one...

thermaltake is the best i have dealt with i called them on the monday and had the psu by Friday, all i need was a credit card so i used my prepaid. ow i have to get them to pay for shipping on old one as it is 100 bucks to ship it from sarnia,ontario to cali and well the psu was only 60 so kinda not worth it..

hope you have some luck if not do what wint0nic said.. but i dont know if you can call on a company not in your country ( not sure tho never called)


and keep calling till you get a manager just call and right away ask for a head person... and get mad it works lol.. just dont sware:thumb:
post #40 of 90
Thread Starter 
Quote:
Originally Posted by d3v0 View Post

How is a 3-day wait bottom of the barrel service????

its been a month wait. did you read the OP?
 
Simba
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Gulftown Memories
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Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
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Antec P280 Razer Deathadder 1800dpi frankenstein! just hdmi audio to the tv for now 
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Simba
(16 items)
 
Gulftown Memories
(16 items)
 
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
CaseMouseMouse PadAudio
Antec P280 Razer Deathadder 1800dpi frankenstein! just hdmi audio to the tv for now 
  hide details  
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