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Asus RMA is INFURIATING *FINAL UPDATE!* - Page 6

post #51 of 90
Quote:
Originally Posted by srsparky32 View Post

You dont understand. i initiated the RMA request 3/13/2012. it took them nearly 2 weeks to give me a ticket, and about one more week to give me a shipping address/prepaid label. if i had just opened the request and sent it out last week them i wouldnt care nearly as much

Ahh, see I guess I had a different expectation when I had to RMA my Asus product at one time a year or so ago. I had a faulty 5770 whose TOP overclock was not stable. Took about a month turn around time, I was able to always check my status online, and a week or so wait for them to tell me after they received it that they found it faulty and were replacing it with either a GTS 450 or another 5770.
post #52 of 90
Thread Starter 
Quote:
Originally Posted by d3v0 View Post

Ahh, see I guess I had a different expectation when I had to RMA my Asus product at one time a year or so ago. I had a faulty 5770 whose TOP overclock was not stable. Took about a month turn around time, I was able to always check my status online, and a week or so wait for them to tell me after they received it that they found it faulty and were replacing it with either a GTS 450 or another 5770.

Well coming from RMA experience with gigabyte, mushkin, and corsair-who were all immediate, shipped me a replacement within 2 or 3 days of recieving my part, and gave me updates and notifications in a timely manner, then this whole thing with Asus is just unacceptable.
 
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post #53 of 90
I always say customer service is hit or miss. I have had good with asus some days and other days i had it where it was bad.

Biggest problems is some people just read off the screen and have no tech skills. I have a guy who built pc and knew what he was talking about and actually helped me fix my problem

in all most of the CS places are horrible except Corsair which is pure amazing!
    
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post #54 of 90
Thread Starter 
(Name Censored)
Apr 3

to (customer support rep here)
I've shipped the Rampage III Extreme. both labels said ground though. Oh well. i took the newest one you made for me.


(Name Censored)
Apr 9 (8 days ago)

to (customer support rep here)
(customer support rep here), What is the status on the Rampage 3 Extreme? it should be there by now, i would think. Could you check up on it for me? thanks. smile.gif


(Name Censored)
Apr 12 (5 days ago)

to (customer support rep here)
How much longer until the Rampage 3 Extreme gets shipped back? It should have been recieved early this week, so i should have gotten a notification that my replacement is being shipped back.

I'd appreciate an update. thanks. smile.gif


(Name Censored)
5:02 PM (0 minutes ago)

to (customer support rep here)
What is the holdup?

So as you guys can see, April THIRD to April Seventeeth and no response. at all.
 
Simba
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Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
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Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
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1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
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128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
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Simba
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Gulftown Memories
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CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
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post #55 of 90
that is bad, just an FYI, asus does not charge you before they send out an advanced rma, only if they dont receive the item back.
post #56 of 90
hey um.. try to contact raja over at hardforums he seems to be very helpful in the whole rma process. these stories scare me.. and here i thought getting a ROG board you will get better service.. now i worry about that 5 years of sabertooth warrenty.. i will like to see how this ends... i cant live a month without my comp.. maybe i should consider a gigabyte mobo.. hows gigabyte rma ?

raja http://hardforum.com/member.php?u=230910 < shoot him a pm he said he answers pm's pretty fast.

i apologize hes on here too

http://www.overclock.net/u/195930/raja-asus
Edited by vvilliamm - 4/17/12 at 6:18pm
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post #57 of 90
Thread Starter 
gigabyte rma is fast, just make sure to.take pictures.
 
Simba
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Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
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1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
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Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
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Simba
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Gulftown Memories
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CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
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post #58 of 90
I am also having a rough time with ASUS RMA. I would highly suggest not doing business with them. No one there is knowledgeable, they take forever to process anything, and it doesn't seem like anyone cares. I have dealt with NZXT and Corsair on problems I have had with their products and they are a dream to work with, while ASUS is the exact opposite.
post #59 of 90
Thread Starter 
Quote:
Originally Posted by yanks8981 View Post

I am also having a rough time with ASUS RMA. I would highly suggest not doing business with them. No one there is knowledgeable, they take forever to process anything, and it doesn't seem like anyone cares. I have dealt with NZXT and Corsair on problems I have had with their products and they are a dream to work with, while ASUS is the exact opposite.

Exactly!! Corsair turned around my H80 RMA in 3 days flat. sent it out on saturday, had a new unit by friday! Gigabyte was the same speed as well.
 
Simba
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Gulftown Memories
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CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
CaseMouseMouse PadAudio
Antec P280 Razer Deathadder 1800dpi frankenstein! just hdmi audio to the tv for now 
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Simba
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Gulftown Memories
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CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
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post #60 of 90
I can tell you this dont use the crappy email system call asus iv sent back 2 video cards and the first one had been at asus for over a week with no updates so i called and a rep checked for me and next day i had a tracking number that my card was shipped, the 2nd one took about a week without me even having to call them.
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Samsung EVO 850 500 EK-SBAY Dual DDC 3.2 PWM Serial Alphacool NexXxoS ST30 Full Copper Radiator 360 Hardware Labs Black Ice SR2 Multiport Black Car... 
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EK-CoolStream RAD XTC 420 koolance 380i Windows 10 Pro ASUS VW246H Black 24" 2ms 
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