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PerformancePCs.com - what the ... is going on ?

post #1 of 14
Thread Starter 
Second time in a row they sent me the wrong stuff. This one is big too, ordered (and paid for) an RX360 and they sent me an EX360. mad.gif Part of a large order (chipset blocks, fittings, tubing, etc). I took time off work this weekend so I could re-build my rig. Now, time wasted. I sent them an email telling them, I'm sure I won't hear from them 'till monday. Three people signed off on the order too. So easy to make sure you are sending out the right parts, so easy.

So pissed.

Thanks for being here OCN, to let me rant. wink.gif
PoorHouse
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PoorHouse
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post #2 of 14
Ugh, i hate to hear stuff like this. They have such good prices and selection. I refuse to pay FrozenCPU's premium prices.
post #3 of 14
Quote:
Originally Posted by ugotd8 View Post

Second time in a row they sent me the wrong stuff. This one is big too, ordered (and paid for) an RX360 and they sent me an EX360. mad.gif Part of a large order (chipset blocks, fittings, tubing, etc). I took time off work this weekend so I could re-build my rig. Now, time wasted. I sent them an email telling them, I'm sure I won't hear from them 'till monday. Three people signed off on the order too. So easy to make sure you are sending out the right parts, so easy.
So pissed.
Thanks for being here OCN, to let me rant. wink.gif

I called them up on a Saturday and got an answer the same day... though they still didn't get my postal address right.
Synthetic Anatomy
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NAT-inator
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Intel Core i7 2700K Z68X-UD7-B3 NVIDIA GeForce GTX 580 NVIDIA GeForce GTX 580 
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NVIDIA GeForce GTX 580 Corsair  Corsair  Corsair  
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Corsair  2x Mushkin 240Gb SSD Raid 0  A lot. ST1500 
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FT02 Xonar ST 
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i5-2500K P8P67 WS Revolution Sparkle Calibre GTX 560 G.Skill 
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Synthetic Anatomy
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NAT-inator
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NVIDIA GeForce GTX 580 Corsair  Corsair  Corsair  
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Corsair  2x Mushkin 240Gb SSD Raid 0  A lot. ST1500 
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FT02 Xonar ST 
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i5-2500K P8P67 WS Revolution Sparkle Calibre GTX 560 G.Skill 
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Corsair Force SSD WD Caviar Black BD combo Liquid 
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Win 7 Ultimate AX650 500R 
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post #4 of 14
Thread Starter 
Quote:
Originally Posted by Rognin View Post

I called them up on a Saturday and got an answer the same day... though they still didn't get my postal address right.

Thanks! I'll give them a call in the morning.
PoorHouse
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5960x MSI X99S SLI Plus GTX 560 Crucial  
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PoorHouse
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5960x MSI X99S SLI Plus GTX 560 Crucial  
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post #5 of 14
Thread Starter 
Quote:
Originally Posted by z0so View Post

Ugh, i hate to hear stuff like this. They have such good prices and selection. I refuse to pay FrozenCPU's premium prices.

Exactly why I went back after the first mistake. Catch 22's suck.
PoorHouse
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CPUMotherboardGraphicsRAM
5960x MSI X99S SLI Plus GTX 560 Crucial  
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PoorHouse
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CPUMotherboardGraphicsRAM
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post #6 of 14
Thread Starter 
Now this is good service. I guess I can't expect more than this, mistakes happen I suppose. Just got the email below from them:

Hello xxxxxx

Sorry about this. Would you be interested in a refund of the price plus an extra discount? If not then Shipping will send a return label and the correct rad out on Monday.
Let us know and sorry for the inconvenience.

Best Regards,

Customer Service
Performance-PCs.com
PoorHouse
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PoorHouse
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post #7 of 14
Thumbs up for CS
Bakunawa
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EK-CoolStream RAD XTX (360) EK-CoolStream RAD XTC (140) Win7 Wanting Samsung S27A950D 
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Bakunawa
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EK-CoolStream RAD XTX (360) EK-CoolStream RAD XTC (140) Win7 Wanting Samsung S27A950D 
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post #8 of 14
*OUCH*
SCYTHE COOLER
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3TB | 2TB | HW NB-500GB  ASHURA-HSF | 2X14CM | PnP Win8 64bit |  
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SCYTHE COOLER
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3TB | 2TB | HW NB-500GB  ASHURA-HSF | 2X14CM | PnP Win8 64bit |  
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LG 60LN5600 | 1080p Corsair 1000w HAF X 
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post #9 of 14
I have probably places at lease 20 orders from both ppcs and frozen and never had either screw an order. Being in FL, I tend to order from Frozen more to save the sales tax, but will order from ppcs if it ends up being less expensive. Sometime one has what I want and the other is out of stock.

I sell a lot of things online (eBay) and sometimes screw up an order as well. Don't be too critical, if they are willing to address and remedy the problem. We are all human and prone to mistakes.
SR-2
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SR-2
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post #10 of 14
me too, PPC sent me a wrong stuff in my order recently. it's this one

http://www.performance-pcs.com/catalog/index.php?main_page=product_info&cPath=59_439_773&products_id=24668

it clearly says "Black Sparkle Finish", and I thought they made a small mistake on the picture so it's no big deal. They actually sent me the "silver shiny" instead. since i won't see the pump in my case so I don't bother to call them, don't want to waste some shipping fee for their mistake

if you're planning to buy "Bitspower D5 / MCP655 Mod Kit - Black Sparkle Finish" , BE CAREFUL
My System
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My System
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