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Anyone have experience with Heatsink Factory?

post #1 of 9
Thread Starter 
I recently purchased some TFC-123s from them, and 2 were DOA and I;ve tried getting in contact with them to take care of the RMAs and I haven't gotten a single reply. Was wondering if I made a mistake from ordering from them, as I had never heard from em before I saw the deal for the TFCs for 15$ there. Kind sucks cause it's been two weeks now and I really think they are trying to wait out the 30day RMA window before responding too me. Haha
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Nano Optimus
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post #2 of 9
With RMA number in hand, email them with return receipt turned on. At least receive some sort of confirmation that your requests went out.

On another note, have you tried to plug in another brand of fan to see if it would work in the same setup?


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post #3 of 9
Heatsink Factory is an alternate site for FrozenCPU.com. If you don't have any luck with the HeatsinkFactory email addresses, may try FrozenCPU. They are also pretty decent with answering their phone during business hours, so that could be an option as well.
 
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post #4 of 9
Thread Starter 
So FrozenPC answers customer support questions related to heatsink factory?
Nano Optimus
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Nano Optimus
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post #5 of 9
Well I just checked and their location address is exactly the same lol
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post #6 of 9
Thread Starter 
Alright, I've had great experience with FrozenPC, so maybe this will work out better for me. Wierd that they have.....two....websites? Or something. Idk haha
Nano Optimus
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920@ 4 Msi Big Bang Power X MSI 560TI Twin Frozr II 4gb Crucial Ballistix 1600 
Hard DriveOSMonitorPower
124gb Crucial M4 + 500g Black Cavier+ F3 storag Windows 7 Dell u2311h 1080p Xigmateck 650w 
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Antec 902 modded Zowie EC2 
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Nano Optimus
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920@ 4 Msi Big Bang Power X MSI 560TI Twin Frozr II 4gb Crucial Ballistix 1600 
Hard DriveOSMonitorPower
124gb Crucial M4 + 500g Black Cavier+ F3 storag Windows 7 Dell u2311h 1080p Xigmateck 650w 
CaseMouse
Antec 902 modded Zowie EC2 
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post #7 of 9
I believe they actually have 3 lol. I just don't recall the name of the other one.
 
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G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1866 Samsung 840 Pro Series 256GB Heatkiller Waterblocks! Windows 8 Pro 
PowerCase
Seasonic X-850 Mountain Mods H2gO, black wrinkle, Left H Windo... 
CPUMotherboardGraphicsRAM
Intel i5 2500k @ 4.5ghz 1.428v Gigabyte GA-P67A-UD4-B3 EVGA 570 SC SLI@ 900/2000 1.1v G-Skill Ripjaws 16gb 
Hard DriveHard DriveOptical DriveCooling
Crucial C300 128gb Samsung F4 2TBx4 Raid5 LG Bluray Combo GPU - HK GPUx3 
CoolingCoolingOSMonitor
CPU - HK Rev 3.0 360+120 Rads, Gentle Typhoon AP-15s Win7 Pro x64 Samsung SyncMaster XL2370 
PowerCaseMouseAudio
Corsair HX750w Cooler Master HAF X Logitech G9 Razer Barracuda AC-1 
CPUMotherboardGraphicsRAM
Phenom II x4 945 MSI 790FX-GD70 3x HD 5870 G-Skill Ripjaws 2x2gb Blue 
Hard DriveCoolingCoolingCooling
Seagate 320gb CPU - XSPC Rasa GPUs - XSPC 5870 & MCW82 RS240 & EX240 
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XP Pro Seasonic Platinum 860 Fractal Arc Midi 
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Liquid i5
(18 items)
 
Budget BOINCer
(11 items)
 
CPUMotherboardGraphicsGraphics
Intel i7 3930k Asus Rampage IV Gene Micro ATX LGA2011 Diamond Radeon HD 7970 Diamond Radeon HD 7970 
RAMHard DriveCoolingOS
G.Skill Ripjaws X Series 16GB (4 x 4GB) DDR3-1866 Samsung 840 Pro Series 256GB Heatkiller Waterblocks! Windows 8 Pro 
PowerCase
Seasonic X-850 Mountain Mods H2gO, black wrinkle, Left H Windo... 
CPUMotherboardGraphicsRAM
Intel i5 2500k @ 4.5ghz 1.428v Gigabyte GA-P67A-UD4-B3 EVGA 570 SC SLI@ 900/2000 1.1v G-Skill Ripjaws 16gb 
Hard DriveHard DriveOptical DriveCooling
Crucial C300 128gb Samsung F4 2TBx4 Raid5 LG Bluray Combo GPU - HK GPUx3 
CoolingCoolingOSMonitor
CPU - HK Rev 3.0 360+120 Rads, Gentle Typhoon AP-15s Win7 Pro x64 Samsung SyncMaster XL2370 
PowerCaseMouseAudio
Corsair HX750w Cooler Master HAF X Logitech G9 Razer Barracuda AC-1 
CPUMotherboardGraphicsRAM
Phenom II x4 945 MSI 790FX-GD70 3x HD 5870 G-Skill Ripjaws 2x2gb Blue 
Hard DriveCoolingCoolingCooling
Seagate 320gb CPU - XSPC Rasa GPUs - XSPC 5870 & MCW82 RS240 & EX240 
OSPowerCase
XP Pro Seasonic Platinum 860 Fractal Arc Midi 
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post #8 of 9
Yes Two years ago, i bought hi-ended air-cooler (NH-D14) from Heatsink Factory and communicated with them by email fro & back, zero problem.. wink.gif
SCYTHE COOLER
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SCYTHE COOLER
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post #9 of 9
Thread Starter 
Just as an update, I called frozencpu, and they are indeed heatsink factory as hell. They put me on hold and forwarded me to a dude named Alex who was very helpful and said he would send out a replacement fan to me free of charge since they had been having issues with these fans. He was very polite and took care of everything right away, so I'm a happy camper smile.gif Can't complain at all. Will definitely be using them more often.
Nano Optimus
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920@ 4 Msi Big Bang Power X MSI 560TI Twin Frozr II 4gb Crucial Ballistix 1600 
Hard DriveOSMonitorPower
124gb Crucial M4 + 500g Black Cavier+ F3 storag Windows 7 Dell u2311h 1080p Xigmateck 650w 
CaseMouse
Antec 902 modded Zowie EC2 
  hide details  
Reply
Nano Optimus
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7 920@ 4 Msi Big Bang Power X MSI 560TI Twin Frozr II 4gb Crucial Ballistix 1600 
Hard DriveOSMonitorPower
124gb Crucial M4 + 500g Black Cavier+ F3 storag Windows 7 Dell u2311h 1080p Xigmateck 650w 
CaseMouse
Antec 902 modded Zowie EC2 
  hide details  
Reply
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