I am one of those who hardly buy any products without reading reviews about the products first. I've been helped a lot by such reviews. Matter of fact, I would not have bought my TX10-V had I not seen some good reviews about the TX10. I hope my review helps you a little if you are considering this case.
1. To begin, let me thank Jim and the Caselabs team for summoning the courage to design a case this B I G. The case is ginormous and roomy. One problem anyone buying this case will definitely have is deciding how to fill it up! It is massively roomy.
2. It is simple and classy. It does not look like an alien or some exotic creatures as you would find with many gaming PC cases. It is just simple, classy, and respectable. The color I chose for mine is the black matte and I'm so happy that it is not a glossy black at all.
3. The case presents versatility unparalleled. It is so easy to modify. All the panels, covers, and doors are removable. Being entirely made of aluminum adds to its versatility. Aluminum is easier to drill and cut than steel. You will have a problem deciding how you want your case to be because the potential of the case is unlocked; the possibilities with respect to modification are boundless.
4. The packaging is worth commending. My case came well packaged and the parts nicely wrapped in thick plastic to prevent any damage or scratches. Case lab did a very good job.
5. Processing was fast. My order shipped within a week. I was really impressed.
1. Let me talk cost. Of course the price of this case is listed for you to see on the Caselabs website. It is by no means a cheap case. No matter how you look at it, the case is very, very expensive when compared to the competition. It has been hard for me to find justification for the cost of the case. It is even worse when you begin to add components and buy additional parts. I added the pedestal to mine. That alone was $260. This is more expensive than many nice gaming PC cases! Again, I cannot find any rational explanation for the cost. Furthermore, I hear that Caselabs is planning to even raise the prices of their cases soon.
2. While the packaging was well done to prevent any damage or scratches, Caselabs failed to properly label ALL the parts for easy identification. Some of the components, especially the fasteners were labeled with a black marker (which sucks for a high-end case like this), but the parts of the chassis, doors, and panels were not. You will have to use your judgment in identifying the parts. For a high-end case like this, and especially for the cost of the case, Caselabs should at least have pre-printed labels for ALL the parts and component. That way, once the parts have been wrapped, the label is simply placed on the parts to make it very easy for a fool like me to identify. There should be no guessing.
3. Customer service. As you probably know already, the only way to contact Caselabs, is by email. At least for now, that is the way Caselabs has chosen to go. You are out of luck if you have any hope of talking to a live human or if you want to talk to Caselabs while driving to work. I requested to make a change on my PSU side door. Later that very day, the status of my order was changed to "shipped". So I could not tell whether my concern was addressed or not. My email was completely ignored! I received my case exactly as I had ordered it initially. Nobody even thought it worthwhile to respond to say my request for a change in my original order arrived late and my order had been shipped before they could process my new request. Nobody did. I was simply ignored and there was no way of having a real-time conversation about it. I had to register my displeasure about this, after my case arrived, via email. I'll leave it to you to make a judgment of what you think about such customer service. Personally, I believe there is much that Caselabs could do with respect to addressing customer concerns promptly rather than leaving them in the dark.
I love my case. This may be the last case for me. I love the speed with which my order was processed. I love the careful packaging. I thank Caselabs for building this case. As for my PC build, that will take some time. I really don't have a reason to be in a hurry. Some of the components to go in the PC are yet to arrive anyway.