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low 12v line?

post #1 of 13
Thread Starter 
hello ocn,
i builded a computer for a friend with a i72600k, xfx 6770 crossfire, 16gb ram, and a xfx 650w xxx edition psu, msi z68a-g45 (b3) mobo
now he called me he gots occasional bleuscreens.
i havent seen them myself so i dont have codes or what kind of bleuscreen he gets.
he said there coming randomly and when they come the comp turns itself off after a few seconds
i asked him a screenie from hwmonitor and i see there that the 12v line is only giving 8v
could that be the problem?
338
Edited by miniterror - 4/20/12 at 6:26am
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ocz vertex 2 80GB seagate 7200rpm 32mb cache Optiarc DVD RW AD-5260S SATA scythe katana 3 with nexus silver 
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post #2 of 13
Well its 4v under, so it would be a problem.
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post #3 of 13
Thread Starter 
any ideas what could be causing it?
ohh and i forgot to mention its a cossfire 6770 setup^^
i also se that the cpu fan is running 100%
he whas only doing some pokerstars at the time and a little msn:S
why the f should the cooler run 100%:-o
i know its a little hard to see as im not at that computer atm but im going there monday and i wanna be prepared as much as possible^^
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ocz vertex 2 80GB seagate 7200rpm 32mb cache Optiarc DVD RW AD-5260S SATA scythe katana 3 with nexus silver 
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post #4 of 13
HW Monitor is almost never accurate with voltages. I wouldn't worry about it. See what it says in the BIOS or check one of you SATA or Molex connectors with a multimeter to get a true reading. Your machine wouldn't boot if you were only getting 8v on the 12v rail.

Tell him he needs to run BlueScreenView and see what drivers are causing the issue. Or see what the bug check code is. Is he overclocked at all?
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post #5 of 13
Quote:
Originally Posted by Jayjr1105 View Post

HW Monitor is almost never accurate with voltages. I wouldn't worry about it. See what it says in the BIOS or check one of you SATA or Molex connectors with a multimeter to get a true reading. Your machine wouldn't boot if you were only getting 8v on the 12v rail.
Tell him he needs to run BlueScreenView and see what drivers are causing the issue. Or see what the bug check code is. Is he overclocked at all?

^This^
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post #6 of 13
Thread Starter 
nope, i gave him the pc without a oc and i dont think he is able to do it as i asked him to look in the bios but he didnt even know how to get there:p
also asked him to make a pic of the bleu screen when he gets one again but he said there isnt enough time to take a pic of it as he only sees the screen for a couple of sec and then the comp restarts:s

edit: just gave him the link of the bleuscreenview program and asked if he can instal it^^
my system
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CPUMotherboardGraphicsRAM
AMD Phenom II X6 1100T @3,8 Gigabyte GA-870A-USB3 MSI R9 280X  8GB GEIL ENHANCE+ 1600MHZ 
Hard DriveHard DriveOptical DriveCooling
ocz vertex 2 80GB seagate 7200rpm 32mb cache Optiarc DVD RW AD-5260S SATA scythe katana 3 with nexus silver 
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windows 7 pro 64bit Acer G245HQ trust edge wireless XFX 650watt XXX edition 
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my system
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CPUMotherboardGraphicsRAM
AMD Phenom II X6 1100T @3,8 Gigabyte GA-870A-USB3 MSI R9 280X  8GB GEIL ENHANCE+ 1600MHZ 
Hard DriveHard DriveOptical DriveCooling
ocz vertex 2 80GB seagate 7200rpm 32mb cache Optiarc DVD RW AD-5260S SATA scythe katana 3 with nexus silver 
OSMonitorKeyboardPower
windows 7 pro 64bit Acer G245HQ trust edge wireless XFX 650watt XXX edition 
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post #7 of 13
Quote:
Originally Posted by miniterror View Post

nope, i gave him the pc without a oc and i dont think he is able to do it as i asked him to look in the bios but he didnt even know how to get there:p
also asked him to make a pic of the bleu screen when he gets one again but he said there isnt enough time to take a pic of it as he only sees the screen for a couple of sec and then the comp restarts:s
edit: just gave him the link of the bleuscreenview program and asked if he can instal it^^

Don't worry about seeing whats on the actual blue screen when it pops up. That is what the bluescreenview program will tell us. And you shouldn't need to install it, it should just run in windows real time.
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I have Ryzen!
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post #8 of 13
Thread Starter 
Quote:
Originally Posted by Jayjr1105 View Post

Don't worry about seeing whats on the actual blue screen when it pops up. That is what the bluescreenview program will tell us. And you shouldn't need to install it, it should just run in windows real time.

ohhh lol,
i gave him the installer but it doesnt matter i think
he will do it but in a couple of min as he is playing a finale table with pokerstars so needs to watch that before he can do something^^
my system
(14 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1100T @3,8 Gigabyte GA-870A-USB3 MSI R9 280X  8GB GEIL ENHANCE+ 1600MHZ 
Hard DriveHard DriveOptical DriveCooling
ocz vertex 2 80GB seagate 7200rpm 32mb cache Optiarc DVD RW AD-5260S SATA scythe katana 3 with nexus silver 
OSMonitorKeyboardPower
windows 7 pro 64bit Acer G245HQ trust edge wireless XFX 650watt XXX edition 
CaseMouse
nzxt phantom 530 asus gx800 
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my system
(14 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1100T @3,8 Gigabyte GA-870A-USB3 MSI R9 280X  8GB GEIL ENHANCE+ 1600MHZ 
Hard DriveHard DriveOptical DriveCooling
ocz vertex 2 80GB seagate 7200rpm 32mb cache Optiarc DVD RW AD-5260S SATA scythe katana 3 with nexus silver 
OSMonitorKeyboardPower
windows 7 pro 64bit Acer G245HQ trust edge wireless XFX 650watt XXX edition 
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post #9 of 13
Thread Starter 
kinda strange,
there are only 2 logs there but he says he got way more then two
he has like 2 on avg per week
294
314

i think the top picture is because of his crossfire setup?
also to note he has latest drivers and cap profiles
as i tell him to dl it when i see there is a new one the amd site:)
Edited by miniterror - 4/20/12 at 6:30am
my system
(14 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1100T @3,8 Gigabyte GA-870A-USB3 MSI R9 280X  8GB GEIL ENHANCE+ 1600MHZ 
Hard DriveHard DriveOptical DriveCooling
ocz vertex 2 80GB seagate 7200rpm 32mb cache Optiarc DVD RW AD-5260S SATA scythe katana 3 with nexus silver 
OSMonitorKeyboardPower
windows 7 pro 64bit Acer G245HQ trust edge wireless XFX 650watt XXX edition 
CaseMouse
nzxt phantom 530 asus gx800 
  hide details  
Reply
my system
(14 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1100T @3,8 Gigabyte GA-870A-USB3 MSI R9 280X  8GB GEIL ENHANCE+ 1600MHZ 
Hard DriveHard DriveOptical DriveCooling
ocz vertex 2 80GB seagate 7200rpm 32mb cache Optiarc DVD RW AD-5260S SATA scythe katana 3 with nexus silver 
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windows 7 pro 64bit Acer G245HQ trust edge wireless XFX 650watt XXX edition 
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post #10 of 13
Sometimes the machine may blue screen but may hard lock or reboot before the memory dump is completed, thus why there are only 2 BSOD's recorded. Well one for sure is pointing to the ATI/AMD driver (suprise suprise) The other log appears to me memory or HDD related. In my experience ntoskrnl.exe errors have been either memory, OS corruption, or HDD problems. In this case it does look like RAM. Tell him to run a Memtest86+ bootable disc and let it run for several hours and to see if any errors populate. I would also either update the AMD drivers or if they are up to date, roll them back to 12.1. I had a crossfire setup recently where 12.1 worked better than anything else.
I have Ryzen!
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Zowie 
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I have Ryzen!
(13 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 5 1600 3.7GHz 1.3v MSI B350M Mortar Arctic Asus Strix RX470 4GB Corsair Vengance LPX 3200 16GB 
Hard DriveHard DriveCoolingOS
Intel 520 240GB Transcend 480GB Wraith Spire Windows 10 Pro x64 
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Dell UltraSharp U2412M CM Quick Fire (Brown Switches) Rosewill Valens 500W Gold Corsiar Carbide Air 240 
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Zowie 
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