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[Ars] Salespeople say the darndest things: secret-shopping the Nokia Lumia 900

post #1 of 9
Thread Starter 
Quote:
I varied my approach to salespeople in each of the three stores. In the first, I started off by speaking with a salesperson, saying I was looking for a phone for my Android-using mom. In the second, I went straight to the Lumia 900 display and began playing with a phone and waited for a salesperson to approach (this was more of a data-gathering mission to see if the rep would correctly convey the technical details of the phone). In the third, I also started with a salesperson, saying I was looking for my iPhone-using self. In all three cases I said that I (or my mom) was due for an upgrade soon, and expressed dissatisfaction with the current platform of choice but didn't place any pricing restrictions, allowing the salesperson to direct me as they chose.

http://arstechnica.com/gadgets/news/2012/04/salespeople-say-the-darndest-things-secret-shopping-the-nokia-lumia-900.ars
post #2 of 9
Very interesting read. I'm glad M$ set up something to push people to the WP7 and the Lumina, and the lumina is just different enough it might catch on.

I like it, and I don't do no physical QWERTY keyboard, so they are doing something right.
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post #3 of 9
"It kind of came out over a year ago. It kind of fizzled. It didn't really do much. So they're bringing out an updated version yet again, with some new devices."

this or a version of it pretty much resume what a lot of clerc will say!at best!
as for apple selling more?i highly doubt it ,maybe that week is what happened but average is to android and no ,not because it is open source,because lets face it its in open source in name only!it is the momentum!my friend baught one so i want similar etc!if bing can fix this:you search you can not chose, last hour,24,3 day ,this week ,this month
these option is one big reason google is used (at least by me)i used bing a while and i love it but without the option i say it is useless.yes some search pop those option i mentionned on bing but very rarelly
over all windows system is better.why i am not on wp7.5 then?because of bing issue and because lets say i went and baught a 710 or a 900(if i can plug it to t-mobile,not even sure if it can be done)then later i WANT TO BUY WP8!cant be done if wisper are right.it isnt give us 25 $ or whatever the cost for the os would be.ms seems to be goin in this way:want wp8 ,upgrade your phone!why would i up a good phone just because of the os lol.nvm this i ll stick to my old android.it isnt updated and probably wont be haveing my exhibit 2 4g upped to android 4 (latest)but then maybe t-mobile will do it so they dont have to have 64 thousand smartphone on display!
Edited by drbaltazar - 4/20/12 at 8:49am
post #4 of 9
big whoop wanna Fighdabowdit ?

Only reason why i got my Sprint Epix 4g was for the QWERTY Keyboard, but guess what.. I Practically never use it now lol

But my Phoen cus have a Camera Button that is Pressure sensitive, which many other Galaxy S phones do not have, WIN!
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post #5 of 9
I still use my keyboard on my TP2, I have fat thumbs and I like small-ish <4" screens.

I fight with my on screen-keyboard all the freaking time on my tab 7+, dont want to do that on a smaller screen tongue.gif.
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post #6 of 9
I dislike salespeople very much. All those sounded like a nice experience, but usually when I go to places I know what I want and I just want them to give it to me. Shut up, and take my money! But they're always pushy with whatever is going to get them the bonuses this month frown.gif

Though, I blame the bonus-style system those shops run and not the employees. I used to work a job similar and it sucked. I never, ever felt like ramming something that was inferior into customers hands, but that's what the store always nwated since they were getting supported for that particular period by a particular brand frown.gif
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post #7 of 9
I feel the same way, but then again this is why I rarely buy @ B & M stores around.

Microcenter has some great sales people and they left me alone to get my nerd on. It was nice biggrin.gif.
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post #8 of 9
If I weren't Nokia I'd be peeved by the result. Not very fair that the reps are all going to recommend one phone because that's what they have in their pocket free of charge. Brick and mortar: it'll only hurt a little bit.
post #9 of 9
I probably wouldn't mind buying a Lumia 900, I mean the only reason I went with android was because I wanted to put gameboy emulators on it. If all I wanted to do was use it for social media and messaging it wouldn't make too much of a difference to me.

I did find it surprising that they only have single core processors in them, but my single core Galaxy S does its job perfectly fine.

The following quote didn't make much sense to me though. Sounds like a unlikely thing to happen.
Quote:
I asked the store manager if he had a Lumia 900. "Uh, no," he said, and explained that another employee had broken their Lumia 900 and he passed his to them. He's using an Android phone until a new Lumia 900 "ships out" for him.

Then again lots of the people I knew who sell phones weren't all that into technology and were generally pretty inept.
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