Overclock.net › Forums › Mobile Computing Forum › Laptops and Netbooks › Digital Storm Woes
New Posts  All Forums:Forum Nav:

Digital Storm Woes

post #1 of 3
Thread Starter 
Hello everyone. This thread is half to organize my thoughts and issues with Digital Storm (DigitalStormOnline.com) and to give you guys a play by play of the awful customer service, and underhanded tactics I have been dealing with for the past 2 weeks now.

Before I get started, let me state something. I am not going to tell you to "stay away from these guys" or "NEVER DEAL WITH THEM!!!!", because guess what. You will do what you want as a person. But I advise you to atleast browse over this before you do decide to spend any money with them.


In November 2011, I was in Afghanistan as a contractor, after I got out of the Marines. It was, and is still a sweet gig. I get to do all kinds of cool stuff, for a good deal of money for a 28 year old nerd/psuedo-cool-guy.

I was nearing the end of my time there, enjoying the rain of mortars every day at the FOB I was at. I was surfing the net (one of the few times I had access to it) and saw all the badass games coming out. I was like "man, BF3, Diablo III, SWTOR, dear god I am going to need a new computer". So low and behold, I started searching.

The last week I was in country, I was in my berthing, and was comparing everything. From alienware to apple, I had to find a good gaming notebook, and I wanted a decent price.

For A while, I was leaning towards alienware. A little pricey, but damn all the shiny buttons!


I then stumbled across digital storm, and their Clevo model notebooks (they dont actually build them, they just pop in a processor, a graphics card, a disk drive, and ship it to you). I was looking through there prices, and man were they GREAT! So I pulled the trigger, and got a core i7, ati radeon 6990 2 gig gfx card, and 8 gigs of ram.

I mainly ended up using it for work (Virtual machines, RF testing, etc, etc) when I did use it. It was fast, but not as fast as my current desktop.

I then decided to transfer some files one day. Mind you, that I had barely used this thing. It still had the packing plastic on the top lid from shipping.

I plugged in a usb drive to the right side usb port (2.0 single port on the side) and copied some files. I then took it out, and tried to plug it into my desktop.

I then discovered the small usb port header had come off, minus the metal contacts. I was amazed. I had seen this before a handful of times, but I couldnt believe it was happening since that was the first time I had literally used that USB port. I was not happy needless to say.

Once I removed the small plastic piece from the USB thumbdrive, it literally fell apart in my hands. The plastic was weak, and bad. Signs of a bad mold, or bad build materials during the time of molding that small port.

I then called A customer support tech at digital storm, Carlos. He was extremely helpful, and told me after a few days it would be covered under warranty

I then authorized the shipping charge, and waited for them to get back to me.

His supervisor mike then called me 24 hours later, and renegged on them covering it. I flipped out. They were charging me 70 dollars to have it shipped, then another 120 to get it fixed. For a computer barely used and 5 months into their 3 year warranty. I was extremely angry.

He then proceeded to tell me it would be covered unless the "technician" found it to be physical damage.

Fast forward to april 21st, and I found one of the Chief officers' emails on a old digital storm webpage ( a little google magic helped). I emailed him (Harjit@digitalstormonline.com, or Alex@digitalstormonline.com) and we talked. He said the part would be covered for free unless it required a module replacement.

I will update you guys with more info. If you have any questions please feel free to contact me.
SkyNet
(13 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2600K Asus Maximus IV Gene-Z EVGA GTX580 Hydro Copper 2 1.5GB Corsair Vengeance 
Hard DriveHard DriveCoolingCooling
CORSAIR M4 64GB WD Caviar Black 750GB SATA III Koolance rp-1200 Swiftech 360 Rad 
OSKeyboardPowerCase
win 7 ultimate Asus 23 inch 1080p corsair 800 corsair 800D 
Mouse
cyborg rat 7 
CPUMotherboardGraphicsRAM
Intel Core i7 P150HMx AMD Radeon HD 6990M  Samsung  
RAMHard DriveOptical DriveOS
Samsung  Seagate  BDreader Windows 7 64-bit Professional 
Mouse
CYBORG R.A.T 7 
  hide details  
Reply
SkyNet
(13 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2600K Asus Maximus IV Gene-Z EVGA GTX580 Hydro Copper 2 1.5GB Corsair Vengeance 
Hard DriveHard DriveCoolingCooling
CORSAIR M4 64GB WD Caviar Black 750GB SATA III Koolance rp-1200 Swiftech 360 Rad 
OSKeyboardPowerCase
win 7 ultimate Asus 23 inch 1080p corsair 800 corsair 800D 
Mouse
cyborg rat 7 
CPUMotherboardGraphicsRAM
Intel Core i7 P150HMx AMD Radeon HD 6990M  Samsung  
RAMHard DriveOptical DriveOS
Samsung  Seagate  BDreader Windows 7 64-bit Professional 
Mouse
CYBORG R.A.T 7 
  hide details  
Reply
post #2 of 3
File a complaint with them over BBB. They have an A+ from the BBB and definitely want to preserve that rating.

http://www.bbb.org/greater-san-francisco/business-reviews/computers-wholesale-and-manufacturers/digital-storm-in-fremont-ca-301630
EMP
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 860 Gigabyte GA-P55-USB3 HIS Radeon HD 6970 Corsair 12GB DDR3 (2 x 4 GB 1333, 2 x 2 GB1600) 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility III Caviar Black LG DVD-R Drive Hyper 212+ 
OSMonitorKeyboardPower
Windows 7 22" Dell Das Keyboard Model S Antec Earthwatts 750w 
CaseMouseMouse PadAudio
Antec 900 Two Logitech MX 400 Steelserise QCK Mini Ultimate Ears Triple-Fi 10 
Audio
Corsair HS1 USB 
  hide details  
Reply
EMP
(17 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 860 Gigabyte GA-P55-USB3 HIS Radeon HD 6970 Corsair 12GB DDR3 (2 x 4 GB 1333, 2 x 2 GB1600) 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility III Caviar Black LG DVD-R Drive Hyper 212+ 
OSMonitorKeyboardPower
Windows 7 22" Dell Das Keyboard Model S Antec Earthwatts 750w 
CaseMouseMouse PadAudio
Antec 900 Two Logitech MX 400 Steelserise QCK Mini Ultimate Ears Triple-Fi 10 
Audio
Corsair HS1 USB 
  hide details  
Reply
post #3 of 3
Thread Starter 
So an update even though its been a while. I did some facebook/yelp/LinkedIn snooping, and found the COO/CMO Harjit Chana (calls himself alex to alleviate the issues with his name being pronounced incorrectly). Needless to say, after a few back and forth emails explaining the issue, we came to a decent middleground. All is well, item was fixed, at a lower price, and I have my laptop back.
SkyNet
(13 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2600K Asus Maximus IV Gene-Z EVGA GTX580 Hydro Copper 2 1.5GB Corsair Vengeance 
Hard DriveHard DriveCoolingCooling
CORSAIR M4 64GB WD Caviar Black 750GB SATA III Koolance rp-1200 Swiftech 360 Rad 
OSKeyboardPowerCase
win 7 ultimate Asus 23 inch 1080p corsair 800 corsair 800D 
Mouse
cyborg rat 7 
CPUMotherboardGraphicsRAM
Intel Core i7 P150HMx AMD Radeon HD 6990M  Samsung  
RAMHard DriveOptical DriveOS
Samsung  Seagate  BDreader Windows 7 64-bit Professional 
Mouse
CYBORG R.A.T 7 
  hide details  
Reply
SkyNet
(13 items)
 
   
CPUMotherboardGraphicsRAM
Intel Core i7 2600K Asus Maximus IV Gene-Z EVGA GTX580 Hydro Copper 2 1.5GB Corsair Vengeance 
Hard DriveHard DriveCoolingCooling
CORSAIR M4 64GB WD Caviar Black 750GB SATA III Koolance rp-1200 Swiftech 360 Rad 
OSKeyboardPowerCase
win 7 ultimate Asus 23 inch 1080p corsair 800 corsair 800D 
Mouse
cyborg rat 7 
CPUMotherboardGraphicsRAM
Intel Core i7 P150HMx AMD Radeon HD 6990M  Samsung  
RAMHard DriveOptical DriveOS
Samsung  Seagate  BDreader Windows 7 64-bit Professional 
Mouse
CYBORG R.A.T 7 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Laptops and Netbooks
Overclock.net › Forums › Mobile Computing Forum › Laptops and Netbooks › Digital Storm Woes