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GF Ordered M14x Week Ago, New One Came Out Two Days Ago

post #1 of 12
Thread Starter 
So my girlfriend ordered a M14x last week.
The new M14x R2 revision came out 2 days ago.
She got the R1 in the mail today.

The two differences are display resolution which is a bit better and from a GTX555M to a GTX660M

Also, my girlfriend wanted the Fire Red but Dell had called the day after ordering to tell her that they did not have it any more.
That is what pisses us off the most because Dell did not bother to tell her about the new laptops coming out and why they had stopped the Fire Red!

I'm pretty sure she even paid more than what it would cost for the laptop than it does now. I don't think by too much though.

What do?

Dare I mention that when we got the laptop, I had to wipe the Windows installation. After attempting to install our school's Cisco VPN software, we noticed a ton of problems with the machine. Not only would the VPN refuse to work, but Windows Services was giving us hell. I could not even access the Services.msc control panel it was so borked. I spent over 6 hours redoing this entire installation and scouring for drivers because the disk included is outdated, and the windows install disc has nothing on it.


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post #2 of 12
Call Dell and demand an exchange/refund? There should be a certain number of days you have to return it.
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post #3 of 12
Return it immediately.... Give some irrelevant reason for return. Buy the revised model.
 
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post #4 of 12
Dell is pretty good with returns. Call them ASAP and reorder/return.
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post #5 of 12
When I wanted to return my m11x, Dell told me that their return policy includes a restocking fee of 10% or 20%.

Never buy directly from the manufacturer's website unless there is a significant discount which I doubt is the case here.
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post #6 of 12
Quote:
Originally Posted by Idra View Post

When I wanted to return my m11x, Dell told me that their return policy includes a restocking fee of 10% or 20%.

Never buy directly from the manufacturer's website unless there is a significant discount which I doubt is the case here.

That can always be negotiated. Promise to keep doing business with them and yadda yadda.
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post #7 of 12
Thread Starter 
Quote:
Originally Posted by DaClownie View Post

Quote:
Originally Posted by Idra View Post

When I wanted to return my m11x, Dell told me that their return policy includes a restocking fee of 10% or 20%.

Never buy directly from the manufacturer's website unless there is a significant discount which I doubt is the case here.

That can always be negotiated. Promise to keep doing business with them and yadda yadda.

Yeah i got my m18x for a 1,000 cheaper due to student discount and bargaining.

Also, as for returning it, the problem is it will take a month for the new laptop to ship. May 15th is projected ship date thats annoying.


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post #8 of 12
Quote:
Originally Posted by OmegaNemesis28 View Post

Yeah i got my m18x for a 1,000 cheaper due to student discount and bargaining.
Also, as for returning it, the problem is it will take a month for the new laptop to ship. May 15th is projected ship date thats annoying.
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Better than paying full price for an outdated product imo..
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post #9 of 12
Quote:
Originally Posted by bruflot View Post

Better than paying full price for an outdated product imo..

QFT
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post #10 of 12
Quote:
Originally Posted by OmegaNemesis28 View Post

So my girlfriend ordered a M14x last week.
The new M14x R2 revision came out 2 days ago.
She got the R1 in the mail today.
The two differences are display resolution which is a bit better and from a GTX555M to a GTX660M
Also, my girlfriend wanted the Fire Red but Dell had called the day after ordering to tell her that they did not have it any more.
That is what pisses us off the most because Dell did not bother to tell her about the new laptops coming out and why they had stopped the Fire Red!
I'm pretty sure she even paid more than what it would cost for the laptop than it does now. I don't think by too much though.
What do?
Dare I mention that when we got the laptop, I had to wipe the Windows installation. After attempting to install our school's Cisco VPN software, we noticed a ton of problems with the machine. Not only would the VPN refuse to work, but Windows Services was giving us hell. I could not even access the Services.msc control panel it was so borked. I spent over 6 hours redoing this entire installation and scouring for drivers because the disk included is outdated, and the windows install disc has nothing on it.
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ok this might turn out to be a noob question but um....

I actually went to alienware site and check, and even for the $1700 M14, I only found it with a 650m

was it a typo? or where is the plan with a 660m?

I'm not teasing you or anything. It's about time I get a laptop too and I need to know if alienware does have a 14" out with the 660m
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