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Sean's SSD & HDD Troubleshooting Guide

post #1 of 161
Thread Starter 

Sean's SSD & HDD Troubleshooting Guide



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Hi guys, this thread is dedicated to helping you troubleshoot issues with your SSD(s), HDD(s), Storage, OS issues, etc. Feel free to leave any suggestions you may have here. I'll start updating this thread more and more as time goes on. I will be making this into one of the best Q/A threads on issues I can. Any specific questions on troubleshooting should be addressed with a new separate thread. So, here it goes.


SSD & HDD guidelines to follow:
  1. Please make sure you fill out your system's specs to ensure we know what you are working with, please follow this guide here: (link)
  2. State the issue you are having and how long you have been experiencing it in a clear objective format.
  3. Ask questions clearly in a concise to the point manner.
  4. State what you have done, if you have done anything, to try to remedy the issue.
  5. Post a screenshot of AS SSD: (link)
    1. Open AS SSD
    2. Select your SSD in the top left drop down box
    3. If troubleshooting a SSD run the benchmark as well, if HDD do not run the benchmark.
    4. Click "File" at the top
    5. Click Screenshot > Save
    6. Upload to OCN in your post with the image insertion tool.
      42
  6. Post a screenshot of your drive's SMART data if possible with Defraggler: (link) CrystalDiskInfo: (link) Or HD Tune/Pro: (link)
    1. Take a screenshot of the info with the Windows snipping tool or similar
    2. Upload to OCN in your post with the image insertion tool.
      42
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post #2 of 161
Thread Starter 
Troubleshooting:

Common things to try are:
  • Restarting your PC. Yes, I know, crazy huh?
  • Make sure all your drivers, firmware, and BIOS/UEFI are up to date.
  • Change your SATA cable or SATA port.
  • Is your system overclocked? If so please set to factory speeds to help speed up troubleshooting. Overclocks can cause lots of issues.

Long boot time: Warning: Spoiler! (Click to show)
  • If there are any external USB devices plugged in besides the KB and mouse it can cause Windows to hang upon booting.
  • You may need to adjust settings in your UEFI/BIOS to speed up boot, for example disable splash screens, unused features, etc.
  • Disable programs upon boot/log on. I prefer to use Autoruns: (link), but you can use msconfig/System Configuration.

PC won't Load Windows: Warning: Spoiler! (Click to show)
  • Fix the "Bootmgr is missing" Error: (link)
  • Restore the Windows 7 MBR (Master Boot Record): (link)
  • Make sure your SATA mode is set to what was when you installed Windows.

Slow speeds: Warning: Spoiler! (Click to show)
  • Partition offset/alignment may be off, info and fix here: (link)
  • Your SATA mode is set to IDE mode, change to AHCI or RAID mode: (link)
  • Bad SATA driver(s), install the latest for your mobo: (link)
  • Your drive is plugged into a SATA 3Gb/s port.
  • Your drive is plugged into a third part SATA 6Gb/s port and not the native Intel or AMD one.
  • Speeds may be normal, asynchronous SandForce solid state drives are slower than their synchronous/toggle-mode NAND counterparts with compressed data. (200MB/s vs 500MB/s reads)
  • Speeds may be slower in benchmarks due to power saving features of your motherboard, especially laptops: (link)

System freezing: Warning: Spoiler! (Click to show)
  • Update your firmware: (link)
  • Update your drivers: (link)
  • Uninstall your SATA driver.
  • Change your SATA port to the native Intel or AMD port.
  • Run the SFC /SCANNOW Command - System File Checker (link)
  • Run Check Disk (chkdsk) (link)

PC wakes from sleep: Warning: Spoiler! (Click to show)

Check this thread: http://www.overclock.net/t/1314038/why-is-my-computer-waking-up-from-a-sleep-state

Try turning off wake on LAN.
  1. To turn power management features on or off
  2. Open Network and Sharing Center (click the Start button, type Network and Sharing in the Start Search box, and press Enter).
  3. Click the Change adapter settings link in the upper left of the navigation pane.
  4. Right click the network connection you want to enable/disable power management support on and click Properties.
  5. Click Configure.
  6. On the Power Management tab, un-check Allow this device to wake the computer.

System BSODs: Warning: Spoiler! (Click to show)
  • Consider sending a PM to our members E-Peen or tompsonn
  • Update your firmware: (link)
  • Update your drivers: (link)
  • Uninstall your SATA driver.
  • Change your SATA port to the native Intel or AMD port.
  • Troubleshoot BSOD here: (link)
  • Run the SFC /SCANNOW Command - System File Checker (link)
  • Run Check Disk (chkdsk) (link)

PC won't Sleep: Warning: Spoiler! (Click to show)
The issue probably relates to an S-State and the SATA controller. You should use Hibernate instead of Sleep mode to see if that works. If it doesn't, then it's definitely an S-State issue. Possibly change the S-State in your BIOS.

SMART Data Interpretation:
  • Check SMART data information: (link)
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post #3 of 161
Thread Starter 

Tools:


Links:


If you have an issue updating your firmware from within Windows do this to revert to the default SATA driver:

  1. Click Start
  2. In the Start menu, type Device Manager, hit Enter
  3. Click "IDE ATA/ATAPI Controllers"
  4. You will see AMD SATA Controller, Intel SATA controller, etc., right click and click "Properties"
  5. Go to the "Driver" tab
  6. Click "Update Driver"
  7. Click "Browse my Computer"
  8. Click "Let me pick"
  9. You will see the option to choose "Standard AHCI 1.0 Serial ATA Controller", click this and click "Next" and let it install
  10. Then reboot and try to install the new firmware for your drive now


Get values for SMART data:
Download crystal disk info: http://crystalmark.info/software/CrystalDiskInfo/index-e.html

Open it and select your drive.

After that go to function > Advanced feature > Raw values > 10 [DEC]


Then post a screenshot of all the drive's smart data. (entire crystal disk info window)

Master using AS SSD:

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post #4 of 161
Thread Starter 
new thread! Open to suggestions, tips, etc. Kinda need some ideas here lol.
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post #5 of 161
Hey Sean, been having a serious problem lately with my PC and a couple people believe it might be caused by my SSD failing. First of all here are my specs though:

i7 2600K @ 4.8GHz
EVGA GTX 570
ASUS Maximus IV Extreme P67 (BIOS 3208)
16GB Mushkin Enhanced Redline @ 1600MHz (stock timings)
2x OCZ Vertex 4 128GB (one for OS, one for games)
WD Caviar Black 1TB 7200RPM (mass storage)
Corsair AX1200
Corsair H100
Corsair 800D


For about 2 months now, my PC will randomly shut down, restart itself and freeze at the windows logo screen ("loading windows") as it's booting up.

Everytime it does it, the motherboard shows a code "10." It then shuts down then restarts itself, freezes at the windows logo screen (loading windows), then I have to hold the restart button till it shuts down because it won't do anything. I then push the power button to boot it up again and it's fine.

It doesn't happen every time, and it's completely random on when it decides to do this for some reason. It hasn't done it for almost 2 weeks after I did the Windows repair option that showed up when it happened the previous time. I thought to myself "oh I must have fixed it," but I was very wrong. It happened to me again last night, I was so dissapointed I didn't fix it. I did the Windows repair option again, and turned off the computer.

A couple people have told me it might be my SSD failing. Would the AS SSD program you provided in the first post to see the troubleshooting work with the Vertex 4 SSD? I read in the last pages of the forums at OCZ that Vertex 4's are bugged with that program for some reason.

Before I reset the CMOS in my BIOS (another option I was told I should try) I came here hoping you can tell me if it's my SSD failing, and if that's the reason behind all this trouble i'm having. If you need any other info besides an AS SSD screenshot please let me know. I'm hoping I can get this cleared up soon, everytime I turn on my PC my heart sinks hoping it doesn't happen.

I have a thread on this problem in the motherboard section of the forum because I thought maybe it was my motherboard but now i'm not so sure. Of course, the 800D case has horrendous motherboard mounting for some reason so it might be a shortage to the motherboard? I'm not sure.

Please, any help is appreciated,i'm so lost on this. I apologize if this is in any way confusing, I tried my best to get right to the point with the problem i'm having.

Again, if you need any other info from me on this please let me know. Hope to hear back from you soon. happysmiley.gif
post #6 of 161
Thread Starter 
Quote:
Originally Posted by Moridin View Post

Hey Sean, been having a serious problem lately with my PC and a couple people believe it might be caused by my SSD failing. First of all here are my specs though:

i7 2600K @ 4.8GHz
EVGA GTX 570
ASUS Maximus IV Extreme P67 (BIOS 3208)
16GB Mushkin Enhanced Redline @ 1600MHz (stock timings)
2x OCZ Vertex 4 128GB (one for OS, one for games)
WD Caviar Black 1TB 7200RPM (mass storage)
Corsair AX1200
Corsair H100
Corsair 800D


For about 2 months now, my PC will randomly shut down, restart itself and freeze at the windows logo screen ("loading windows") as it's booting up.

Everytime it does it, the motherboard shows a code "10." It then shuts down then restarts itself, freezes at the windows logo screen (loading windows), then I have to hold the restart button till it shuts down because it won't do anything. I then push the power button to boot it up again and it's fine.

It doesn't happen every time, and it's completely random on when it decides to do this for some reason. It hasn't done it for almost 2 weeks after I did the Windows repair option that showed up when it happened the previous time. I thought to myself "oh I must have fixed it," but I was very wrong. It happened to me again last night, I was so dissapointed I didn't fix it. I did the Windows repair option again, and turned off the computer.

A couple people have told me it might be my SSD failing. Would the AS SSD program you provided in the first post to see the troubleshooting work with the Vertex 4 SSD? I read in the last pages of the forums at OCZ that Vertex 4's are bugged with that program for some reason.

Before I reset the CMOS in my BIOS (another option I was told I should try) I came here hoping you can tell me if it's my SSD failing, and if that's the reason behind all this trouble i'm having. If you need any other info besides an AS SSD screenshot please let me know. I'm hoping I can get this cleared up soon, everytime I turn on my PC my heart sinks hoping it doesn't happen.

I have a thread on this problem in the motherboard section of the forum because I thought maybe it was my motherboard but now i'm not so sure. Of course, the 800D case has horrendous motherboard mounting for some reason so it might be a shortage to the motherboard? I'm not sure.

Please, any help is appreciated,i'm so lost on this. I apologize if this is in any way confusing, I tried my best to get right to the point with the problem i'm having.

Again, if you need any other info from me on this please let me know. Hope to hear back from you soon. happysmiley.gif

Hi,

Let's see, first off, has the issue ever happened when the CPU was at stock clocks? Please turn off your OC and run stock speeds and auto voltages.

Having you state that there is a code 10 error may lead me to believe it is motherboard related, but I am not sure on what a code 10 error is exactly, in your motherboard manual it states that it is a "PEI Core is started" debug error.

If you could post a screenshot of AS SSD that will help too and the screenshot of defraggler as well. It should be on the latest firmware. (Vertex 4 thread here: link)
Le Main Rig
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Terrorbyte V2
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CPUMotherboardGraphicsRAM
i7-6700K Asus Sabertooth Z170 Mark 1 Gigabyte GTX 960 WindForce 2X OC G.SKILL Ripjaws V  
Hard DriveHard DriveHard DriveHard Drive
1050GB Crucial MX300 1050GB Crucial MX300 960GB OCZ RD400 1TB Micron M600 
Hard DriveCoolingOSMonitor
1TB WD Blue Noctua NH-U12S Windows 10 Pro 64-Bit BenQ GW2765HT 
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BenQ GW2765HT FUNC KB-460 Corsair RM650 Fractal Design R5 
Mouse
Logitec G500 
CPUCPUMotherboardRAM
Intel Xeon L5520 Intel Xeon L5520 SuperMicro X8DTi-F 48GB Nanya 1066MHz ECC RDIMM 
Hard DriveHard DriveHard DriveHard Drive
128GB Samsung 830 480GB SanDisk Extreme II 2TB WD Red 2TB Samung Spinpoint F4 
Hard DriveHard DriveHard DriveHard Drive
2TB Hitachi Deskstar 7K3000 1TB Samsung Spinpoint F3  3TB Toshiba DT01ACA300 Seagate Barracuda 7200.14 
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Le Main Rig
(17 items)
 
Terrorbyte V2
(17 items)
 
 
CPUMotherboardGraphicsRAM
i7-6700K Asus Sabertooth Z170 Mark 1 Gigabyte GTX 960 WindForce 2X OC G.SKILL Ripjaws V  
Hard DriveHard DriveHard DriveHard Drive
1050GB Crucial MX300 1050GB Crucial MX300 960GB OCZ RD400 1TB Micron M600 
Hard DriveCoolingOSMonitor
1TB WD Blue Noctua NH-U12S Windows 10 Pro 64-Bit BenQ GW2765HT 
MonitorKeyboardPowerCase
BenQ GW2765HT FUNC KB-460 Corsair RM650 Fractal Design R5 
Mouse
Logitec G500 
CPUCPUMotherboardRAM
Intel Xeon L5520 Intel Xeon L5520 SuperMicro X8DTi-F 48GB Nanya 1066MHz ECC RDIMM 
Hard DriveHard DriveHard DriveHard Drive
128GB Samsung 830 480GB SanDisk Extreme II 2TB WD Red 2TB Samung Spinpoint F4 
Hard DriveHard DriveHard DriveHard Drive
2TB Hitachi Deskstar 7K3000 1TB Samsung Spinpoint F3  3TB Toshiba DT01ACA300 Seagate Barracuda 7200.14 
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Windows Server 2012 R2 Datacenter  Corsair 650TX  Norco RPC 4224 LSI 9261-8i 
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post #7 of 161
I'm sure it never happened when the CPU was at stock. I OC'd the CPU about a couple weeks (give or take) after I built the rig. It ran 12 hours strong in Prime95 with 90% of the RAM (10min FFT's) as well so i'm fairly certain it's stable.

I remember the problem happening as far back as mid May-ish, probably a week or 2 after I OC'd the CPU.

And yeah, as you said it says "PEI core has started" in the manual for debug code 10. When it boots normally without the problem it goes through a bunch of codes, then stays at A0 when i'm in Windows. When it's about to restart by itself and freeze, it will just be stuck at that code 10 and that's how I know it's going to happen. It shuts down and restarts about 7-8 seconds into the boot.

Before I reset the CMOS and my overclock, should I post screenshots with AS SSD and defraggler? Are those safe programs to use?

Also, I heard updating to the latest firmware for my SSD would delete all the data. How can I check which firmware my OS SSD has?
post #8 of 161
Thread Starter 
Quote:
Originally Posted by Moridin View Post

I'm sure it never happened when the CPU was at stock. I OC'd the CPU about a couple weeks (give or take) after I built the rig. It ran 12 hours strong in Prime95 with 90% of the RAM (10min FFT's) as well so i'm fairly certain it's stable.

I remember the problem happening as far back as mid May-ish, probably a week or 2 after I OC'd the CPU.

And yeah, as you said it says "PEI core has started" in the manual for debug code 10. When it boots normally without the problem it goes through a bunch of codes, then stays at A0 when i'm in Windows. When it's about to restart by itself and freeze, it will just be stuck at that code 10 and that's how I know it's going to happen. It shuts down and restarts about 7-8 seconds into the boot.
Well right now it may be the OC. However I just read that A0 = IDE initialization is started. Screenshots of the programs will help me now more. biggrin.gif
Quote:
Before I reset the CMOS and my overclock, should I post screenshots with AS SSD and defraggler? Are those safe programs to use?
Yep and yep, if they weren't safe to use I wouldn't have them in the guide to help troubleshoot. wink.gif
Quote:
Also, I heard updating to the latest firmware for my SSD would delete all the data. How can I check which firmware my OS SSD has?
Yea, it may delete your depending on what firmware you have right now. Post a screenshot of the above programs it it will tell me your firmware.

If the new firmware will delete your current install you will just need to make a system image of your SSD before updating, then restore the system image after the update.
Le Main Rig
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Terrorbyte V2
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CPUMotherboardGraphicsRAM
i7-6700K Asus Sabertooth Z170 Mark 1 Gigabyte GTX 960 WindForce 2X OC G.SKILL Ripjaws V  
Hard DriveHard DriveHard DriveHard Drive
1050GB Crucial MX300 1050GB Crucial MX300 960GB OCZ RD400 1TB Micron M600 
Hard DriveCoolingOSMonitor
1TB WD Blue Noctua NH-U12S Windows 10 Pro 64-Bit BenQ GW2765HT 
MonitorKeyboardPowerCase
BenQ GW2765HT FUNC KB-460 Corsair RM650 Fractal Design R5 
Mouse
Logitec G500 
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Intel Xeon L5520 Intel Xeon L5520 SuperMicro X8DTi-F 48GB Nanya 1066MHz ECC RDIMM 
Hard DriveHard DriveHard DriveHard Drive
128GB Samsung 830 480GB SanDisk Extreme II 2TB WD Red 2TB Samung Spinpoint F4 
Hard DriveHard DriveHard DriveHard Drive
2TB Hitachi Deskstar 7K3000 1TB Samsung Spinpoint F3  3TB Toshiba DT01ACA300 Seagate Barracuda 7200.14 
OSPowerCaseOther
Windows Server 2012 R2 Datacenter  Corsair 650TX  Norco RPC 4224 LSI 9261-8i 
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Intel RES2CV240 
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Le Main Rig
(17 items)
 
Terrorbyte V2
(17 items)
 
 
CPUMotherboardGraphicsRAM
i7-6700K Asus Sabertooth Z170 Mark 1 Gigabyte GTX 960 WindForce 2X OC G.SKILL Ripjaws V  
Hard DriveHard DriveHard DriveHard Drive
1050GB Crucial MX300 1050GB Crucial MX300 960GB OCZ RD400 1TB Micron M600 
Hard DriveCoolingOSMonitor
1TB WD Blue Noctua NH-U12S Windows 10 Pro 64-Bit BenQ GW2765HT 
MonitorKeyboardPowerCase
BenQ GW2765HT FUNC KB-460 Corsair RM650 Fractal Design R5 
Mouse
Logitec G500 
CPUCPUMotherboardRAM
Intel Xeon L5520 Intel Xeon L5520 SuperMicro X8DTi-F 48GB Nanya 1066MHz ECC RDIMM 
Hard DriveHard DriveHard DriveHard Drive
128GB Samsung 830 480GB SanDisk Extreme II 2TB WD Red 2TB Samung Spinpoint F4 
Hard DriveHard DriveHard DriveHard Drive
2TB Hitachi Deskstar 7K3000 1TB Samsung Spinpoint F3  3TB Toshiba DT01ACA300 Seagate Barracuda 7200.14 
OSPowerCaseOther
Windows Server 2012 R2 Datacenter  Corsair 650TX  Norco RPC 4224 LSI 9261-8i 
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post #9 of 161
Alright i'll be home in about 15 minutes and i'll download them and post screenshots.

For AS SSD I select my C:\ drive SSD, and hit the Start for the benchmark?

Do you need info from both AS SSD and Defraggler? If so, what should I do once I download defraggler to get the information you need?
post #10 of 161
Thread Starter 
Quote:
Originally Posted by Moridin View Post

Alright i'll be home in about 15 minutes and i'll download them and post screenshots.

For AS SSD I select my C:\ drive SSD, and hit the Start for the benchmark?

Do you need info from both AS SSD and Defraggler? If so, what should I do once I download defraggler to get the information you need?
Defraggler is just extra, if you don't want to you don't need to download it. If you do, select your SSD, go to the health tab and post a screenshot of the smart data.
Le Main Rig
(17 items)
 
Terrorbyte V2
(17 items)
 
 
CPUMotherboardGraphicsRAM
i7-6700K Asus Sabertooth Z170 Mark 1 Gigabyte GTX 960 WindForce 2X OC G.SKILL Ripjaws V  
Hard DriveHard DriveHard DriveHard Drive
1050GB Crucial MX300 1050GB Crucial MX300 960GB OCZ RD400 1TB Micron M600 
Hard DriveCoolingOSMonitor
1TB WD Blue Noctua NH-U12S Windows 10 Pro 64-Bit BenQ GW2765HT 
MonitorKeyboardPowerCase
BenQ GW2765HT FUNC KB-460 Corsair RM650 Fractal Design R5 
Mouse
Logitec G500 
CPUCPUMotherboardRAM
Intel Xeon L5520 Intel Xeon L5520 SuperMicro X8DTi-F 48GB Nanya 1066MHz ECC RDIMM 
Hard DriveHard DriveHard DriveHard Drive
128GB Samsung 830 480GB SanDisk Extreme II 2TB WD Red 2TB Samung Spinpoint F4 
Hard DriveHard DriveHard DriveHard Drive
2TB Hitachi Deskstar 7K3000 1TB Samsung Spinpoint F3  3TB Toshiba DT01ACA300 Seagate Barracuda 7200.14 
OSPowerCaseOther
Windows Server 2012 R2 Datacenter  Corsair 650TX  Norco RPC 4224 LSI 9261-8i 
Other
Intel RES2CV240 
  hide details  
Reply
Le Main Rig
(17 items)
 
Terrorbyte V2
(17 items)
 
 
CPUMotherboardGraphicsRAM
i7-6700K Asus Sabertooth Z170 Mark 1 Gigabyte GTX 960 WindForce 2X OC G.SKILL Ripjaws V  
Hard DriveHard DriveHard DriveHard Drive
1050GB Crucial MX300 1050GB Crucial MX300 960GB OCZ RD400 1TB Micron M600 
Hard DriveCoolingOSMonitor
1TB WD Blue Noctua NH-U12S Windows 10 Pro 64-Bit BenQ GW2765HT 
MonitorKeyboardPowerCase
BenQ GW2765HT FUNC KB-460 Corsair RM650 Fractal Design R5 
Mouse
Logitec G500 
CPUCPUMotherboardRAM
Intel Xeon L5520 Intel Xeon L5520 SuperMicro X8DTi-F 48GB Nanya 1066MHz ECC RDIMM 
Hard DriveHard DriveHard DriveHard Drive
128GB Samsung 830 480GB SanDisk Extreme II 2TB WD Red 2TB Samung Spinpoint F4 
Hard DriveHard DriveHard DriveHard Drive
2TB Hitachi Deskstar 7K3000 1TB Samsung Spinpoint F3  3TB Toshiba DT01ACA300 Seagate Barracuda 7200.14 
OSPowerCaseOther
Windows Server 2012 R2 Datacenter  Corsair 650TX  Norco RPC 4224 LSI 9261-8i 
Other
Intel RES2CV240 
  hide details  
Reply
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