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Skeptical of EA customer support practices

post #1 of 4
Thread Starter 
This isn't a thread for bashing EA, believe me I hate them but I'm not here to do that. If you have something to flame about, go over to the nearest Apple vs Android thread.

Anywho, at the end of last year I spent some time with trying to get my Bad Company 2 account after I hadn't played it in a few months. None of the passwords I used seemed to work and I didn't have access to my old email address anymore since AT&T messed up and locked it.

I was told to keep trying the tech support and I was told I'd eventually get a guy that wasn't absolutely useless. The first 3 people, I had all the correct information, they had my receipts and serial numbers for the game and DLC, but they kept telling me my birth date I supplied wasn't accurate. Which isn't something I'd mess up. Then the 4th time I tried the guy said all my information was accurate and sent a link to the email I told them I didn't have access to.

Anywho, point being was the birth date issue. EA, doesn't matter what information you provided, but if you can't provide the date of birth, you're out of luck. On another forum a guy got his Origin account hijacked and they're pulling the same exact thing on him now. He's provided the bank statements, serials, reciepts, everything to get his Origin account back but EA is claiming his date of birth on the account doesn't match.

Has anyone else here had an issue with getting their account back in relation to the date of birth on the account supposedly being wrong? This isn't the first or 2nd time I've heard this complaint. I'm starting to get the hint if they find out your account was hacked, they use it as an excuse for you to go buy another copy of the game.
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Hobbes
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Samsung 850 EVO 250GB EK Predator 240mm Windows 7 x64 Das Keyboard 4 Professional CherryMX Blue 
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Seasonic X750 Gold Corsair Carbide Air 540 Logitech G900 Schiit Bifrost Uber W/ USB Gen 2 DAC 
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post #2 of 4
Origin doesnt seem to like any of my passwords. If i dont use it for a while, itll tell me I have an invalid password, and I have to reset. I use the same password everytime I reset. -.- Its like they just threw your password out the door or something. And yes I have my pw and user saved on my pc.
post #3 of 4
I feel like raging but i'll keep my cool this time... But anyways EA is the most crap company out there. The best company right now is Blizzard entertainment because I forgot my account information but when I told them my World of Warcraft game codes to them they gave my account information. Back on topic, so what I heard is that EA likes to harass people and this picture has proof. http://i.imgur.com/vlMsD.jpg
post #4 of 4
Thread Starter 
Quote:
Originally Posted by Tyrandis View Post

I feel like raging but i'll keep my cool this time... But anyways EA is the most crap company out there. The best company right now is Blizzard entertainment because I forgot my account information but when I told them my World of Warcraft game codes to them they gave my account information. Back on topic, so what I heard is that EA likes to harass people and this picture has proof. http://i.imgur.com/vlMsD.jpg

ROFL I hope that is real, I'd be mad ad hell but that's funny lol
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Intel I7 4790K GA-Z97X-SOC Gigabyte GTX 1080 Gaming Samsung MV-3V4G3D/US 16GB 
Hard DriveCoolingOSKeyboard
Samsung 850 EVO 250GB EK Predator 240mm Windows 7 x64 Das Keyboard 4 Professional CherryMX Blue 
PowerCaseMouseAudio
Seasonic X750 Gold Corsair Carbide Air 540 Logitech G900 Schiit Bifrost Uber W/ USB Gen 2 DAC 
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Hobbes
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CPUMotherboardGraphicsRAM
Intel I7 4790K GA-Z97X-SOC Gigabyte GTX 1080 Gaming Samsung MV-3V4G3D/US 16GB 
Hard DriveCoolingOSKeyboard
Samsung 850 EVO 250GB EK Predator 240mm Windows 7 x64 Das Keyboard 4 Professional CherryMX Blue 
PowerCaseMouseAudio
Seasonic X750 Gold Corsair Carbide Air 540 Logitech G900 Schiit Bifrost Uber W/ USB Gen 2 DAC 
AudioAudioAudioAudio
Schiit Asgard 2 Headphone Amp Audioengine N22 Speaker Amp AudioQuest Nighthawk Audioengine P4 Monitors. 
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