Problem unfixed.
So somehow, my account got into issues again; they kept changing the password and it said someone from OH, US was logging into my account. SO I contacted NCSoft support. Luckily my NCSoft Master Account still worked, so you know, I could log into it and change my GW1 password, which is also my GW2 password.
So they send me, twice, the information about if any of the issues are beta related. Twice. Finally get in contact with them, explain the situation...
Their next one explains about how the account is compromised and they're just basically going shut it off for good.
So..
All my NCSoft Games...GW1...even my pre-purchase of GW2, all my other games and stuff I bought...gone.
And all their support Team says is "Sorry"
I've no idea how this person kept getting into my GW1 account as I have NOD32, spybot S&D and regularly clean and whatnot and I've not had any other account stolen.
So I just paid 59.99$ for Guild Wars 2...and it's gone. That's 60$, throw down a drain, a day before the beta.
My GW1 account with all expansions, some costumes, and mission packs. That I played for thousands of hours.
After the last time and how they helped me it was great. I even changed my password to someone really long and random and wrote it down, confirmed it worked. SO it's not an easy to bust password, it was 12+ characters long.
Some of it is my fault for my account getting hacked into somehow, I imagine a Keylogger, but I can't see what or where as no program I have or have tried detects anything. Also none of my other accounts have been stolen, like GoG, or Origin, ect, only GW.
So yeah...and it's not like i'm getting a refund...that key is used...and the account now perma locked.
Good one NCSoft, a month ago you had me convinced you were a company that supported it's playerbase. Now you just lock them out if it's to much trouble.
Edited by Mkilbride - 4/26/12 at 11:14am
So somehow, my account got into issues again; they kept changing the password and it said someone from OH, US was logging into my account. SO I contacted NCSoft support. Luckily my NCSoft Master Account still worked, so you know, I could log into it and change my GW1 password, which is also my GW2 password.
So they send me, twice, the information about if any of the issues are beta related. Twice. Finally get in contact with them, explain the situation...
Quote:
NCsoft master account summapumma has been permanently blocked.
Their next one explains about how the account is compromised and they're just basically going shut it off for good.
So..
All my NCSoft Games...GW1...even my pre-purchase of GW2, all my other games and stuff I bought...gone.
And all their support Team says is "Sorry"
I've no idea how this person kept getting into my GW1 account as I have NOD32, spybot S&D and regularly clean and whatnot and I've not had any other account stolen.
So I just paid 59.99$ for Guild Wars 2...and it's gone. That's 60$, throw down a drain, a day before the beta.
My GW1 account with all expansions, some costumes, and mission packs. That I played for thousands of hours.
After the last time and how they helped me it was great. I even changed my password to someone really long and random and wrote it down, confirmed it worked. SO it's not an easy to bust password, it was 12+ characters long.
Some of it is my fault for my account getting hacked into somehow, I imagine a Keylogger, but I can't see what or where as no program I have or have tried detects anything. Also none of my other accounts have been stolen, like GoG, or Origin, ect, only GW.
So yeah...and it's not like i'm getting a refund...that key is used...and the account now perma locked.
Good one NCSoft, a month ago you had me convinced you were a company that supported it's playerbase. Now you just lock them out if it's to much trouble.
Edited by Mkilbride - 4/26/12 at 11:14am
