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NCSoft sucks the big one...again. - Page 6

post #51 of 67

They've had a beta to push out, I'm not surprised if your issue got sidelined to be quite honest, no matter how annoying, or inconveniencing, it may be. They probably got overloaded with support tickets over the past weekend.

 

I'm sure it will eventually get sorted out.

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post #52 of 67
i've had a bad taste in my mouth, with NCSoft, back from the City of Heroes days... cancelled an account i had with them, only they kept autodrafting the funds... contact support and they say the account is closed and they do not know why i was getting charged... went on for MONTHS at which point i had to cancel my card and get a new one
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post #53 of 67

Sidetracked you meant? =D

 
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post #54 of 67
Benefit of the doubt: they were crapping bricks because of the BWE. Of course, I wouldn't give that to them but for those who try to think positive.
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post #55 of 67
Some years ago, a friend of mine from europe got her GW1 account stolen.
It has taken about a week or two and she got back the account, with most caracter deleted and virtual possessions stolen.

Some time after that, she had a horse riding accident and is now in a wheelchair.
She wont be playing GW2 as now she dont have the time.

Anyway, i hope you get your problems resolved soon.
post #56 of 67
Thread Starter 
Quote:
Originally Posted by TulipVorlax View Post

Some years ago, a friend of mine from europe got her GW1 account stolen.
It has taken about a week or two and she got back the account, with most caracter deleted and virtual possessions stolen.
Some time after that, she had a horse riding accident and is now in a wheelchair.
She wont be playing GW2 as now she dont have the time.
Anyway, i hope you get your problems resolved soon.

How incredibly inappropriate.
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post #57 of 67
Quote:
Originally Posted by TulipVorlax View Post

Some years ago, a friend of mine from europe got her GW1 account stolen.
It has taken about a week or two and she got back the account, with most caracter deleted and virtual possessions stolen.
Some time after that, she had a horse riding accident and is now in a wheelchair.
She wont be playing GW2 as now she dont have the time.
Anyway, i hope you get your problems resolved soon.
... what?
post #58 of 67
Thread Starter 
And NCSoft has proved they are useless.
Quote:
Hello Maxx,

Your ticket has been forwarded to me for review due to the complicated nature of this incident. Please accept my apologies for the extended time it took for me to complete my review of this incident. However, in order to fully and properly review this issue due to the complications involved with this account, it took quite a bit longer than usual to complete my review. As the Supervisor for the NCsoft Account Administration Department, it is my responsibility to make the final decision in these situations.

After thoroughly reviewing this incident, we have made the decision to permanently close the Guild Wars account since the account is no longer supportable.


Though we regret having to take these types of actions, the Guild Wars account is simply no longer supportable and is now permanently closed.

Again, I'm sorry for the delay in replying to this ticket.

Regards,
Max
NCsoft Account Admin Team
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post #59 of 67
Why exactly is your account 'no longer supportable'?
I'd personally demand an explanation, along with a refund of Guild Wars 2 (if I recall correctly, you stated you pre-ordered it earlier in this thread, correct?).

I'd also consider contacting various gaming sites (such as GiantBomb) and explain your situation.
News articles on this will definitely help you spread the word and hopefully get your account back.
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post #60 of 67
Thread Starter 
Yeah, I already replied and told them about GiantBomb and whatnot and my legal rights and how I paid for GW2.

Still, seems pretty iffy.
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