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ASUS RMA=unacceptable and appalling.. Update

post #1 of 169
Thread Starter 
update
from: censored
9:23 AM (32 minutes ago)

to me

I have notified X-Ship department to ship. This should ship Monday overnight.

I will send the tracking number as soon as it is provided by the system.

Best Regards,

rep name here

From: censored
Sent: Fri 5/4/2012 11:08 AM
To: rep name here
Subject: tracking number for RMA # X-censored

*tracking number inserted here*

thanks

censored
9:54 AM (0 minutes ago)

to censored
Thanks for the great service. ill let you know when i recieve the board.

so some of you may be following my rampage 3 extreme RMA thread. this is so appalling that it deserves its own thread.

I HAVE WAITED OVER A MONTH FOR THIS
THE BOARD DOES NOT FUNCTION CORRECTLY.

so i got the board..i look at the northbridge, and it has no screws, and isnt even aligned properly.

DSC_0334.jpg

i pull off the sink and this is all i see here, a load of dried up TIM

DSC_0332.jpg

NO SCREWS!

DSC_0333.jpg


DENTS AND STRATCHES on the heatsink!

DSC_0335.jpg

THERMAL COMPOUND IN THE SOCKET AREA!

DSC_0336.jpg

IMG_20120426_125356.jpg
Edited by srsparky32 - 5/4/12 at 9:59am
 
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Simba
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post #2 of 169
Did you call and complain about this? Don't say avoid them at all costs because we got a ton of people on here who have no problems with them at all and I've had an Asus GPU for quite sometime that doesn't have any problems whatsoever. You're a very negative person Mr. Sparky to the point that I can safely say I've never seen you say a positive thing on this forum. Don't get me wrong I feel sorry that they effed up this really nice board but I'm sure they'll fix it
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post #3 of 169
As someone who has had nothing but good experiences with ASUS boards in the past this is just mind blowing. Seriously, what happened with ASUS between 2008 (when I bought my last board) and 2012? After seeing this I am hesitant to buy another ASUS board. After my disastrous encounter with Gigabyte I think I'll try eVGA for my next build. I mean who else is left?
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post #4 of 169
Thread Starter 
Quote:
Originally Posted by Ghooble View Post

Did you call and complain about this? Don't say avoid them at all costs because we got a ton of people on here who have no problems with them at all and I've had an Asus GPU for quite sometime that doesn't have any problems whatsoever. You're a very negative person Mr. Sparky to the point that I can safely say I've never seen you say a positive thing on this forum. Don't get me wrong I feel sorry that they effed up this really nice board but I'm sure they'll fix it
I only post positive things when it warrants one. if this was your board you would be saying the same thing. i dont mean to be abrasive, BTW.
Quote:
Originally Posted by SchmoSalt View Post

As someone who has had nothing but good experiences with ASUS boards in the past this is just mind blowing. Seriously, what happened with ASUS between 2008 (when I bought my last board) and 2012? After seeing this I am hesitant to buy another ASUS board. After my disastrous encounter with Gigabyte I think I'll try eVGA for my next build. I mean who else is left?

ASRock is good too.
 
Simba
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Simba
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ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
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post #5 of 169
Wow. I'm staying away from ASUS after seeing that. This isn't the first time I've seen these types of threads. Someone posted a thread a while back about an ASUS GFX Card RMA. It had missing screws, was bent, and had scratches.
Edited by tahayassen - 4/26/12 at 5:53pm
post #6 of 169
This is HORRIBLE!!! There is another member here that has been fighting with asus on his gpu for OVER 2 months with a similar issue. His gpu came back damaged in a perfectly fine shipping box. Its terrible, Im already not planning on another asus gpu, but I really like their motherboards. If I keep hearing about things like this I may jump ship. WHen I had msi at least I had a GREAT rma experience.

Here is the asus gpu rma nightmare (recieved damaged gpu, finally they accept another rma, then they lost the card, then find it, now no replacement so offering a different card, 2months!!)
http://www.overclock.net/t/1219411/look-what-asus-rma-did-to-my-card
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post #7 of 169
I had a very slow and painful experience with my transformer.
    
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post #8 of 169
A few words on ASUS and there quality of work. I bought a laptop from them a few years ago. after some time i started having issues with it booting in safe mode(because the log on screen had a lower resolution) and the track pad would often not work at boot up. So i sent it in. I got it back it still has the previously mentioned issues but now the case is not properly put back together and the lighted media bar does not work. So i sent it in again. The track pad still does not work sometimes. To me that is ridiculous. I always liked ASUS but i think something has happened to them in recent years.
post #9 of 169
Thread Starter 
Quote:
Originally Posted by 66racer View Post

This is HORRIBLE!!! There is another member here that has been fighting with asus on his gpu for OVER 2 months with a similar issue. His gpu came back damaged in a perfectly fine shipping box. Its terrible, Im already not planning on another asus gpu, but I really like their motherboards. If I keep hearing about things like this I may jump ship. WHen I had msi at least I had a GREAT rma experience.
Here is the asus gpu rma nightmare (recieved damaged gpu, finally they accept another rma, then they lost the card, then find it, now no replacement so offering a different card, 2months!!)
http://www.overclock.net/t/1219411/look-what-asus-rma-did-to-my-card

Yeah i saw that thread right when he started it, just appaling. im working with Grunion to get the photos to a supervisor at the RMA facility.
 
Simba
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Gulftown Memories
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CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
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128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
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NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
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Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
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Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
CaseMouseMouse PadAudio
Antec P280 Razer Deathadder 1800dpi frankenstein! just hdmi audio to the tv for now 
  hide details  
Reply
 
Simba
(16 items)
 
Gulftown Memories
(16 items)
 
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
CaseMouseMouse PadAudio
Antec P280 Razer Deathadder 1800dpi frankenstein! just hdmi audio to the tv for now 
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post #10 of 169
Sweet, more reasons to avoid ASUS!
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