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ASUS RMA=unacceptable and appalling.. Update - Page 11

post #101 of 169
Hmm..I've done ..:thinking.gif: 3 RMA's with Asus..all have been good experiences.
Nothing lately,though
I've heard things about the midwest service center..does this apply to you?
Man..if Asus support starts being bad..I s'pose It'll have to be EVGA
PS Asus Graphics card PCBs are like ..half the thickness of other companies.
I wouldn't buy a GPU from them...er..any more
I have a dead 5870...not going to RMA..cuz it was my fault..but still..the thickness of the pcb on that compared to xfx/gigabyte is ..about half.
 
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post #102 of 169
I don't mean to thread crap but - why would you consent to sending in a motherboard without an Advanced RMA?

I only ever do advanced RMA when I need to RMA something. I'm not going to be 'out' something even if I have other components to replace them with.

I mean I feel your pain Sparky - I do. But I've never seemed to have anywhere near the same troubles as gets reported by people in similar reactions to your experience. redface.gif
    
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post #103 of 169
they sent you the wrong box !this is clearly a reviewer unit that was sent to asus!the clerk screwed up send it back they ll send you a new unused one!it happen lol .asus doesnt send stuff like this.i buy asus all the time,you were just unlucky!call them tell them they sent you a reviewer unit .they ll tell you the procedure to follow
post #104 of 169
The number of complaints is seriously accumulating: http://www.customerservicescoreboard.com/Asus
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post #105 of 169
IME Asus customer support is worthless and that is why I no longer use or recommend Asus mobos. I had a new Asus mobo that failed after a few months and sent it in for a replacement. They sent me a used mobo that had caps replaced and was filthy dirty like it had been lying by the side of the road for months. I returned it and have never bought an Asus product since.

When a second Asus mobo failed about 6 months later in another PC, I chucked it in the trash. In over 20 years of building highend PCs, Asus mobos are the only brand I've ever had fail.

IMO Asus not only has QC issues from the five different companies who actually produce mobos for them, they simply don't care about the customer. All they care about is new sales. Maybe that is why they are having so many product and service issues?
Edited by AMD4ME - 4/27/12 at 4:57pm
post #106 of 169
Quote:
Originally Posted by drbaltazar View Post

they sent you the wrong box !this is clearly a reviewer unit that was sent to asus!the clerk screwed up send it back they ll send you a new unused one!it happen lol .asus doesnt send stuff like this.i buy asus all the time,you were just unlucky!call them tell them they sent you a reviewer unit .they ll tell you the procedure to follow

Oh yes they do... Luck has nothing to do with it IME. Asus sends out Used Mobos for warranty all the time, as other folks can confirm.
post #107 of 169
Thread Starter 
Quote:
Originally Posted by Schmuckley View Post

Hmm..I've done ..:thinking.gif: 3 RMA's with Asus..all have been good experiences.
Nothing lately,though
I've heard things about the midwest service center..does this apply to you?
Man..if Asus support starts being bad..I s'pose It'll have to be EVGA
PS Asus Graphics card PCBs are like ..half the thickness of other companies.
I wouldn't buy a GPU from them...er..any more
I have a dead 5870...not going to RMA..cuz it was my fault..but still..the thickness of the pcb on that compared to xfx/gigabyte is ..about half.
no. it went to service in california, i think.
Quote:
Originally Posted by GanjaSMK View Post

I don't mean to thread crap but - why would you consent to sending in a motherboard without an Advanced RMA?
I only ever do advanced RMA when I need to RMA something. I'm not going to be 'out' something even if I have other components to replace them with.
I mean I feel your pain Sparky - I do. But I've never seemed to have anywhere near the same troubles as gets reported by people in similar reactions to your experience. redface.gif

because their policy changed apparently, and they require a hold to be put on the card. it was a 450 dollar charge, which i didnt have on the card at the time. so it got declined. no more good faith.
 
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post #108 of 169
Quote:
Originally Posted by srsparky32 View Post


because their policy changed apparently, and they require a hold to be put on the card. it was a 450 dollar charge, which i didnt have on the card at the time. so it got declined. no more good faith.

Ah... frown.gif

I see, total bummer. Bah, well - there's to fixing credit issues! tongue.gif
    
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post #109 of 169
Thread Starter 
Quote:
Originally Posted by GanjaSMK View Post

Ah... frown.gif
I see, total bummer. Bah, well - there's to fixing credit issues! tongue.gif

no credit issues, i used my debit. i dont like using my CC unless absolutley necessary. my score is like 700.
 
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Simba
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Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
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Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
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post #110 of 169
Quote:
Originally Posted by srsparky32 View Post

Quote:
Originally Posted by GanjaSMK View Post

Ah... frown.gif
I see, total bummer. Bah, well - there's to fixing credit issues! tongue.gif

no credit issues, i used my debit. i dont like using my CC unless absolutley necessary. my score is like 700.

Well keep more money in the bank then, damnit! Don't you know they make interest off the money you keep there? tongue.gif
    
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