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ASUS RMA=unacceptable and appalling.. Update - Page 13

post #121 of 169
Tell you guys something about ASRock. I have purchased 3 boards DEAD and RMA'd them with no issues.

Same with a higher number of Gigabyte boards. Just bought them not working, and sent them in to get replacements. Couple times here and there I spend the $70 or so for socket replacements on some higher end boards. But its well worth it to turn around and use it for profit. thumb.gif Gets them kids fed.
post #122 of 169
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Think my next platform upgrade will be on an ASRock board.
 
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post #123 of 169
I figure I'll copy my story over from TPU, I know I've posted it here before but the more people who know just how terrible ASUS is the better. Every time I see them recommended I cringe.

'Still better than my experience with ASUS.

Had a Maximus III, had a few issues like a dead RAM slot, and ethernet ports with 1000ms latency(my ISP is horrible so it didn't really matter, online gaming not allowed :/), after a year and a half of minor issues the board croaked. Chances are it was from my PSU going out months before so I'll let ASUS off the hook for that one, I guess.

Month and a half later I had a new board on my doorstep, boxed up, brand new. It had bent pins on it. I got to ASUS as soon as possible, they responded 2 months later telling me to send it in.

A month later I get an email from an ASUS rep "It will cost $125 to fix the bent pins, our policy not to RMA boards with bent pins as its always customer damage" so I pretty much told them that it came that way back from them and that if they refused to repair it I'd complain to the BBB. They said they'd fix it.

Another month later and I get the same board back. There are a few MORE bent pins and the CPU bracket is half ripped off the board, so that it opens crooked. Later the day it was delivered I got an email that said something like "You should have paid our repair fee, we repair boards with our hands when you don't". Of course at that point the email service cut contact with me completely after I filed for my third RMA. I went on their facebook and asked for help, and my post got deleted. So I sat around with a faulty board for months not sure what to do next.

Around 4, yes 4 months after that I got an email from the ASUS tech again, apparently I had put a typo in the serial number when I filed the RMA, would have been nice to know that sooner, I had emailed about 10 times by then asking for my RMA number, and the status of the RMA I filed only to be ignored. By this point, they agreed to send a shipping label. They never did and I wasn't able to get in contact with them again.

So I went to the BBB, months went by, eventually the case closed and left a mark on ASUS's score. A month after that I got an email from ASUS through the BBB where they said they'd set up an RMA if I gave them the serial number. I sent it along with a thank you for finally getting back to me, and of course never heard from them again. The mark was removed as they had contacted me, but of course the BBB case was closed and they never followed up.

Last month I sold the board for $80, the buyer was able to fix it fortunately, the sad thing is that $80 didn't even cover all the shipping fees for the board going back and forth so many times.


I'm assuming something similar happened here. The ASUS support probably tried to extort a 'repair fee' from the OP, and when he refused 'repaired it by hand' as they put it. Really horrible company, really nasty customer support. I have no clue why so many people love ASUS boards so much. All of my friends who have ASUS boards have some kind of a problem with theirs. My one friend has a few dead RAM slots, my other friend's BIOS resets itself every so often and always has(mine did it about 3 times a year). One friend has an AMD board, one an Intel.

What really pisses me of isn't the fact that I got nowhere in a years worth of RMAing, but that I later found out that ASUS is supposed to have an 'advancedRMA' option for ROG boards. Pre-paid labels and 3 day turnaround for RMAs. I didn't know about it until a member of either this forum or OCN told me about a year ago, near the end of this whole thing. You'd think they'd mention that kind of thing, but nope... close to $100 worth of shipping charges I shouldn't have had to pay and months without a computer(very stressful when teachers demand typed work) because I'm only a high-school student(graduated now) who can't work due to an accident in gym class 3 years ago. While all this was going on I was slowly losing my ability to walk due to some nerve damage in my knees, so if it seems like I didn't push ASUS for the RMA that's why.'
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post #124 of 169
pah..AsRock support is a joke..g'luck with that.
after about a dozen e-mails and a week's time(maybe more) AsRock denied my rma on their board that took out my:
cpu,mobo,psu,backup mobo

I was able to RMA everything except the AsRock mobo..That includes:An Asus board(no problems)Thermaltake PSU(Tried to give me grief but I was firm),AMD cpu(No problems).AsRock was the only weak link
oops..couldn't RMA the 2500k cuz I lapped it..

IMO Asus..then Biostar

In the end..I've cost Asrock thousands of dollars for their bad business policies over a $100 motherboard

..and will continue to do so..they made me so mad mad.gif

Ask to speak to a supervisor..be polite,yet firm, Sparky

Tell them It's unacceptable
Edited by Schmuckley - 4/27/12 at 8:39pm
 
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post #125 of 169
Quote:
Originally Posted by Schmuckley View Post

pah..AsRock support is a joke..g'luck with that.
after about a dozen e-mails and a week's time(maybe more) AsRock denied my rma on their board that took out my:
cpu,mobo,psu,backup mobo
I was able to RMA everything except the AsRock mobo..That includes:An Asus board(no problems)Thermaltake PSU(Tried to give me grief but I was firm),AMD cpu(No problems).AsRock was the only weak link
oops..couldn't RMA the 2500k cuz I lapped it..
IMO Asus..then Biostar

Biostar? Does it have bad RMA reputation too?
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post #126 of 169
nope..I judge it like this..If you can call..explain the problem..get an RMA# (without a bunch of BS)(within 1 hour)..ship your part..and get a new working one..a company that does that=win thumbsupsmiley.png
Biostar stuff is pretty good quality,too,better chokes than AsRock.
All RMAs I've done with Asus have gone like that.
Biostar,too.

I had to fight Thermaltake..and I gave AsRock enough rope to hang themselves, which they did. thumbsdownsmileyanim.gif

PS..I challenge someone to get a higher clock on an AsRock board than I can on an Asus.

I have read reports on bad Asus support out west,though.(some)
Edited by Schmuckley - 4/27/12 at 8:49pm
 
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post #127 of 169
Quote:
Originally Posted by srsparky32 View Post

no credit issues, i used my debit. i dont like using my CC unless absolutley necessary. my score is like 700.

i dont know if you saw or not. but you can get a prepaid cc. asus does not issue a hold for advanced rma's. they only charge IF you have not returned the item within 30 days.
post #128 of 169
Quote:
Originally Posted by Schmuckley View Post

nope..I judge it like this..If you can call..explain the problem..get an RMA# (without a bunch of BS)(within 1 hour)..ship your part..and get a new working one..a company that does that=win thumbsupsmiley.png
Biostar stuff is pretty good quality,too,better chokes than AsRock.
All RMAs I've done with Asus have gone like that.
Biostar,too.
I had to fight Thermaltake..and I gave AsRock enough rope to hang themselves, which they did. thumbsdownsmileyanim.gif
PS..I challenge someone to get a higher clock on an AsRock board than I can on an Asus.
I have read reports on bad Asus support out west,though.(some)

Schmuckley I prob have already bucko your clock higher then my asus board is a load a bs get over yourself Asus is falling off a lot as of late and kids like you with there heads up their butts trashing asrock I guarantee my board and chip will out clock yours Period.

Funny I have a 5.6 Validation does that really mean anything ? Nope
Edited by Nw0rb - 4/27/12 at 8:58pm
post #129 of 169
Quote:
Originally Posted by Nw0rb View Post

Quote:
Originally Posted by Schmuckley View Post

nope..I judge it like this..If you can call..explain the problem..get an RMA# (without a bunch of BS)(within 1 hour)..ship your part..and get a new working one..a company that does that=win thumbsupsmiley.png
Biostar stuff is pretty good quality,too,better chokes than AsRock.
All RMAs I've done with Asus have gone like that.
Biostar,too.
I had to fight Thermaltake..and I gave AsRock enough rope to hang themselves, which they did. thumbsdownsmileyanim.gif
PS..I challenge someone to get a higher clock on an AsRock board than I can on an Asus.
I have read reports on bad Asus support out west,though.(some)

Schmuckley I prob have already bucko your clock higher then my asus board is a load a bs get over yourself Asus is falling off a lot as of late and kids like you with there heads up their butts trashing asrock I guarantee my board and chip will out clock yours Period.

Yea um all I got out of that was that you can oc a clock higher? Why would you want to speed up time?
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post #130 of 169
Quote:
Originally Posted by ChrisB17 View Post

Yea um all I got out of that was that you can oc a clock higher? Why would you want to speed up time?

"PS..I challenge someone to get a higher clock on an AsRock board than I can on an Asus."

I loled a lil haha
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