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ASUS RMA=unacceptable and appalling.. Update - Page 14

post #131 of 169
A similar thing happened to me when I RMA'd my P6T Deluxe V2 a few weeks ago.

A list of the many things wrong with the board I received -

  1. Several pins in the CPU socket were bent
  2. There was part of a thermal pad in the CPU socket
  3. Fan pins & the case pins were bent down so far that they looked like they were hammered into place
  4. The board had a thick coating of dust in some parts, but only a thin layer in others.
  5. The Mosfet and NB heatsinks were scratched and dented

And yet I put up with this, which I clearly should not have. After about an hour of repair work, all was fine again.
I won't be purchasing another product from Asus for a while. I'm severely disappointed at them.
    
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post #132 of 169
Thread Starter 
Quote:
Originally Posted by Papas View Post

i dont know if you saw or not. but you can get a prepaid cc. asus does not issue a hold for advanced rma's. they only charge IF you have not returned the item within 30 days.

that used to be the case. now they issue holds. they obviously dont trust their high paying customers.
 
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post #133 of 169
Seems like normal manufacturer cycle to me.

1. New/unpopular manufacturer gives stellar customer service to be known.
2. Everybody recommends buying products from this manufacturer because they are good.
3. Manufacturer gets lots of customer sand starts to grow bigger.
4. Manufacturer became big time and starts to ignore customer issues/ complaints.
5. Manufacturer now doesn't care about customer support and start screwing customers.
6. Customers starts discouraging everyone to buy anything from this manufacturer.
7. Manufacturer looses customers and goes either bankrupt or starts over from beginning of the cycle.
post #134 of 169
Quote:
Originally Posted by ghostrider85 View Post

Seems like normal manufacturer cycle to me.
1. New/unpopular manufacturer gives stellar customer service to be known.
2. Everybody recommends buying products from this manufacturer because they are good.
3. Manufacturer gets lots of customer sand starts to grow bigger.
4. Manufacturer became big time and starts to ignore customer issues/ complaints.
5. Manufacturer now doesn't care about customer support and start screwing customers.
6. Customers starts discouraging everyone to buy anything from this manufacturer.
7. Manufacturer looses customers and goes either bankrupt or starts over from beginning of the cycle.

Observant are we? smile.gif
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post #135 of 169
Quote:
Originally Posted by ghostrider85 View Post

Seems like normal manufacturer cycle to me.
1. New/unpopular manufacturer gives stellar customer service to be known.
2. Everybody recommends buying products from this manufacturer because they are good.
3. Manufacturer gets lots of customer sand starts to grow bigger.
4. Manufacturer became big time and starts to ignore customer issues/ complaints.
5. Manufacturer now doesn't care about customer support and start screwing customers.
6. Customers starts discouraging everyone to buy anything from this manufacturer.
7. Manufacturer looses customers and goes either bankrupt or starts over from beginning of the cycle.

IDK evga has been pretty good to me over the years....
Small wonder.
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Small wonder.
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post #136 of 169
If you're having some bad luck with ASUS, ask immediately speak to a super, they should up you without any issues.

The supervisor (or super), aka the call-center manager will do you up well, and can take care of things much quicker than level1.
post #137 of 169
Quote:
Originally Posted by KuuFA View Post

IDK evga has been pretty good to me over the years....

They're tighter than they used to be before the economy took a dump, but they're not bad at all. Some companies have completely took a dump though, more than just ASUS.
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post #138 of 169
Thread Starter 
Quote:
Originally Posted by ljason8eg View Post

They're tighter than they used to be before the economy took a dump, but they're not bad at all. Some companies have completely took a dump though, more than just ASUS.

^agreed but Asus, being around as long as they have, and having as much money as they do..they should have a nearly flawless record.
 
Simba
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CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
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Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
CaseMouseMouse PadAudio
Antec P280 Razer Deathadder 1800dpi frankenstein! just hdmi audio to the tv for now 
  hide details  
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Simba
(16 items)
 
Gulftown Memories
(16 items)
 
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
CaseMouseMouse PadAudio
Antec P280 Razer Deathadder 1800dpi frankenstein! just hdmi audio to the tv for now 
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post #139 of 169
Hmmm, never had a problem with my Asus board been using it since 2007 no problems at all... but this makes me weary of buying a z77 board from them.... Seems Asrock will be a better choice..


31.29 / 200 WOW!!!

http://www.customerservicescoreboard.com/Asus
post #140 of 169
I'm pretty cheap when it comes to my motherboards, I bought a ASUS M4N68T-M-V2 a couple months ago, it works for 2 weeks then it decides not to post. Luckily I still had about less then a weak left to bolt it over to the retailer and get a exchange instead of having to go through ASUS RMA process. My new one works amazingly well for the very low cost yet has tons of overclocking options. Just glancing through this thread makes me extremely hopeful it doesn't kill itself again.
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