Overclock.net › Forums › Intel › Intel Motherboards › ASUS RMA=unacceptable and appalling.. Update
New Posts  All Forums:Forum Nav:

ASUS RMA=unacceptable and appalling.. Update - Page 15

post #141 of 169
Quote:
Originally Posted by 66racer View Post

I dont think anyone is saying their motherboards or products are crap, I love their products, but I keep hearing how CRAPPY their customer service/rma is. It deffinetly has me looking at a different vendor for my next gpu after a thread similar to this regarding a gpu rma nightmare that went on over 2 months, a lot of people mentioned their bad gpu rma in there too. Getting me to switch mobo's will be tough though untill they burn me at least. Im huge on customer service!

well know one ever complains about how great their RMA experience was how ever no one has topped XFX after what the did to the OCN user Adz.
Core 2 Haf
(16 items)
 
  
CPUMotherboardGraphicsRAM
C2Q Q9550 ASUS P5E3 Deluxe Wifi-AP GTX 480 Kingston HyperX DDR3 KHX1600C9D3K2/8G 
RAMHard DriveCoolingOS
PNY 1333 55gb, 320Gb, 500GB, 1TB Hyper 212 EVO Win 7 Ultimate 64bit 
OSOSPowerCase
Lubuntu 13.04 x64 OS X 10.8.5 TX750 Haf 912 
  hide details  
Reply
Core 2 Haf
(16 items)
 
  
CPUMotherboardGraphicsRAM
C2Q Q9550 ASUS P5E3 Deluxe Wifi-AP GTX 480 Kingston HyperX DDR3 KHX1600C9D3K2/8G 
RAMHard DriveCoolingOS
PNY 1333 55gb, 320Gb, 500GB, 1TB Hyper 212 EVO Win 7 Ultimate 64bit 
OSOSPowerCase
Lubuntu 13.04 x64 OS X 10.8.5 TX750 Haf 912 
  hide details  
Reply
post #142 of 169
Quote:
Originally Posted by Jamar16 View Post

Hmmm, never had a problem with my Asus board been using it since 2007 no problems at all... but this makes me weary of buying a z77 board from them.... Seems Asrock will be a better choice..
31.29 / 200 WOW!!!
http://www.customerservicescoreboard.com/Asus

Ouch, that's bad.
post #143 of 169
I RMA'ed some AMD mobo, I went through two - the second went in the trash however I had a good experience. I am building a second computer and I fell in love with an ASUS MOBO, it'll be a few days before finish... fingers crossed!
    
CPUMotherboardGraphicsRAM
Core i7 2600k @ 4.8ghz 1.452v Gigabyte GA-P67A-UD7-B3 P67 EVGA Geforce GTX 560 Ti 1GB 16GB Samsung DDR 3 Green @ 1600 8-8-8-24 1T 
Hard DriveOptical DriveOSPower
1x 60GB OCZ SATA III SSD/4x Samsung 2TB F4/1x S... LG Blu-Ray Drive GBC-H20N Windows 7 Professional X64 Corsair Enthusiast Series AX850 
Case
Corsair 650D 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Core i7 2600k @ 4.8ghz 1.452v Gigabyte GA-P67A-UD7-B3 P67 EVGA Geforce GTX 560 Ti 1GB 16GB Samsung DDR 3 Green @ 1600 8-8-8-24 1T 
Hard DriveOptical DriveOSPower
1x 60GB OCZ SATA III SSD/4x Samsung 2TB F4/1x S... LG Blu-Ray Drive GBC-H20N Windows 7 Professional X64 Corsair Enthusiast Series AX850 
Case
Corsair 650D 
  hide details  
Reply
post #144 of 169
Quote:
Originally Posted by cdoublejj View Post

well know one ever complains about how great their RMA experience was how ever no one has topped XFX after what the did to the OCN user Adz.

LINK!!! plz =] i enjoy a good read
MAIN RIG
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600k GIGABYTE UD5h GTX 670 FTW with Backplate 4gb Samsung 30nm 16gb 
Hard DriveHard DriveHard DriveCooling
2X Samsung 1Tb Short Stroke 600GB Samsung 830 128gb SSD 1 x samsung 1tb storage Corsair h100 with 2 ultra kaze 
OSMonitorKeyboardPower
WIN 7 ULTI X64 Samsung 2333 Logitech Keyboard Corsair HX1000 
CaseMouseMouse PadAudio
Corsair 800d Razer DeathAdder Razer Goliathus Klipsch Quints 7.1  
  hide details  
Reply
MAIN RIG
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 2600k GIGABYTE UD5h GTX 670 FTW with Backplate 4gb Samsung 30nm 16gb 
Hard DriveHard DriveHard DriveCooling
2X Samsung 1Tb Short Stroke 600GB Samsung 830 128gb SSD 1 x samsung 1tb storage Corsair h100 with 2 ultra kaze 
OSMonitorKeyboardPower
WIN 7 ULTI X64 Samsung 2333 Logitech Keyboard Corsair HX1000 
CaseMouseMouse PadAudio
Corsair 800d Razer DeathAdder Razer Goliathus Klipsch Quints 7.1  
  hide details  
Reply
post #145 of 169
it is been so long ago i can't find the thread, that is probably why no one knows of it
Core 2 Haf
(16 items)
 
  
CPUMotherboardGraphicsRAM
C2Q Q9550 ASUS P5E3 Deluxe Wifi-AP GTX 480 Kingston HyperX DDR3 KHX1600C9D3K2/8G 
RAMHard DriveCoolingOS
PNY 1333 55gb, 320Gb, 500GB, 1TB Hyper 212 EVO Win 7 Ultimate 64bit 
OSOSPowerCase
Lubuntu 13.04 x64 OS X 10.8.5 TX750 Haf 912 
  hide details  
Reply
Core 2 Haf
(16 items)
 
  
CPUMotherboardGraphicsRAM
C2Q Q9550 ASUS P5E3 Deluxe Wifi-AP GTX 480 Kingston HyperX DDR3 KHX1600C9D3K2/8G 
RAMHard DriveCoolingOS
PNY 1333 55gb, 320Gb, 500GB, 1TB Hyper 212 EVO Win 7 Ultimate 64bit 
OSOSPowerCase
Lubuntu 13.04 x64 OS X 10.8.5 TX750 Haf 912 
  hide details  
Reply
post #146 of 169
Thread Starter 
i remember someone had xfx deliberately void warranty by putting some sort of strange white thing all over the gpu and blaming it on him
 
Simba
(16 items)
 
Gulftown Memories
(16 items)
 
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
CaseMouseMouse PadAudio
Antec P280 Razer Deathadder 1800dpi frankenstein! just hdmi audio to the tv for now 
  hide details  
Reply
 
Simba
(16 items)
 
Gulftown Memories
(16 items)
 
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
CaseMouseMouse PadAudio
Antec P280 Razer Deathadder 1800dpi frankenstein! just hdmi audio to the tv for now 
  hide details  
Reply
post #147 of 169
That's the thread. The op was asked to come out to there rma facility but he declinded because they had said he was lying about the company. The white residue they were denying rma's on what a residue left over from flux and was even in the newegg photos of the cards. It had nothing to do with the problem of the card and was a direct violation of the magnusson & moss act. I believe he filed a lawsuit against them but I never heard what happened. All this could have been stopped if instead of offering a $10k trip they replaced his $250 card. Xfx is the worst company I have ever heard of in rma instances.
post #148 of 169
post #149 of 169
Thread Starter 
i know NCSpecV81 personally, i might ask him what happened.
 
Simba
(16 items)
 
Gulftown Memories
(16 items)
 
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
CaseMouseMouse PadAudio
Antec P280 Razer Deathadder 1800dpi frankenstein! just hdmi audio to the tv for now 
  hide details  
Reply
 
Simba
(16 items)
 
Gulftown Memories
(16 items)
 
CPUMotherboardGraphicsRAM
Intel Core 2 Quad Q6600 @3.6GHz Asus Maximus II Formula EVGA GTX 570 @900 Core 4GB (aww yea) GeiL Black Dragons 
Hard DriveHard DriveHard DriveHard Drive
128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
CaseMouseMouse PadAudio
Antec P280 Razer Deathadder 1800dpi frankenstein! just hdmi audio to the tv for now 
  hide details  
Reply
post #150 of 169
Yeah, kind of wondering how that all ended up. Didn't ever see anything that said if he got it resolved or what happened.
Defiant
(14 items)
 
Xsessive
(10 items)
 
 
CPUMotherboardGraphicsGraphics
Core i7 2600k Gigabyte GA-P67A-UD7 MSI N580GTX EVGA GTX 580 SC 
RAMHard DriveHard DriveCooling
Corsair OCZ Agility 3 WD Black EK Waterblocks 
CoolingCoolingCoolingOS
BitsPower Compression fittings 3/8"IDx1/2"OD Swiftech MCP655 Magicool Extreme 3x180mm Radiator Win7 Ultimate 64 
PowerCase
NZXT Hale 90 1000w Silverstone Raven RV-02E Limited Edition White 
CPUMotherboardGraphicsRAM
Intel Core i7 920 Asus Sabertooth x58 Gigabyte 480 GTX Patriot Sector 7  
Hard DriveCoolingOSPower
WD Blue 1 TB Custom Liquid Loop Win7 Ultimate 64 Corsair HX850 
CaseAudio
NZXT Phantom X-Fi Fatal1ty Pro 5.1 
  hide details  
Reply
Defiant
(14 items)
 
Xsessive
(10 items)
 
 
CPUMotherboardGraphicsGraphics
Core i7 2600k Gigabyte GA-P67A-UD7 MSI N580GTX EVGA GTX 580 SC 
RAMHard DriveHard DriveCooling
Corsair OCZ Agility 3 WD Black EK Waterblocks 
CoolingCoolingCoolingOS
BitsPower Compression fittings 3/8"IDx1/2"OD Swiftech MCP655 Magicool Extreme 3x180mm Radiator Win7 Ultimate 64 
PowerCase
NZXT Hale 90 1000w Silverstone Raven RV-02E Limited Edition White 
CPUMotherboardGraphicsRAM
Intel Core i7 920 Asus Sabertooth x58 Gigabyte 480 GTX Patriot Sector 7  
Hard DriveCoolingOSPower
WD Blue 1 TB Custom Liquid Loop Win7 Ultimate 64 Corsair HX850 
CaseAudio
NZXT Phantom X-Fi Fatal1ty Pro 5.1 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel Motherboards
Overclock.net › Forums › Intel › Intel Motherboards › ASUS RMA=unacceptable and appalling.. Update