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ASUS RMA=unacceptable and appalling.. Update - Page 17

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post #161 of 166

5/1/12 at 3:52pm

faMine
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Quote:

Originally Posted by wevsspot

I would love to think that makes a difference............... I really would.

I thought it would, but it didn't one bit in my case.

post #162 of 166

5/1/12 at 8:46pm

ljason8eg
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Quote:

Originally Posted by wevsspot

I would love to think that makes a difference............... I really would.

It helps a lot, IF the employees are actually educated about the products they are supporting, and any return and warranty policies. Unfortunately, too often it just ends up being another clueless person who just happens to have less of an accent.

CPU	Motherboard	Graphics	RAM
i7 920	Foxconn Bloodrage	PNY GTX 580 (SLI)	6GB OCZ Platinum DDR3 1600MHz
Hard Drive	Hard Drive	Hard Drive	Optical Drive
OCZ Vertex 2 120 GB	Seagate 1TB	Seagate 2TB	Pioneer DVD RW
OS	Monitor	Keyboard	Power
Windows 7 Professional x64	Dell U2312HM x3	Das Model S Professional	Corsair TX 750
Case	Mouse	Audio	Audio
Antec 1200	Logitech G500	Xfi Titanium HD	Audioengine 5
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Velodyne Impact 12
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CPU	Motherboard	Graphics	RAM
i7 920	Foxconn Bloodrage	PNY GTX 580 (SLI)	6GB OCZ Platinum DDR3 1600MHz
Hard Drive	Hard Drive	Hard Drive	Optical Drive
OCZ Vertex 2 120 GB	Seagate 1TB	Seagate 2TB	Pioneer DVD RW
OS	Monitor	Keyboard	Power
Windows 7 Professional x64	Dell U2312HM x3	Das Model S Professional	Corsair TX 750
Case	Mouse	Audio	Audio
Antec 1200	Logitech G500	Xfi Titanium HD	Audioengine 5
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Velodyne Impact 12
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post #163 of 166

5/2/12 at 3:24pm

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srsparky32
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so i just got a prepaid shipping label plus an email that they were doing an replacement. and would take 48 hours before its shipped. we'll see how THAT goes.

CPU	Motherboard	Graphics	RAM
Intel Core i7 3770K @4.8Ghz 1.4v	Gigabyte Z77X-UP5-TH	MSI TF3 7950 @1200 [MAIN]/EVGA Sig+ 680 [DEAD]	16GB (4x4GB) Mushkin Blackline Ridgebacks 1866 ...
Hard Drive	Hard Drive	Hard Drive	Hard Drive
128GB Crucial M4	Seagate Barracuda 3TB 7200.14	2TB Western Digital Red	1TB Western Digital Caviar Green
Optical Drive	Cooling	Cooling	Cooling
ASUS DVD R/RW SATA x24	EK Supremacy Acetal+Nickel	Swiftech MCP35X	Swiftech MCRes
Cooling	Cooling	OS	Monitor
Black Ice GT240	2x 1850rpm Scythe Gentle Typhoons	Windows 8 Pro	Dell S2740 27 Inch IPS
Keyboard	Power	Case	Mouse
Das Keyboard	NZXT Hale90 1000W	Antec P280	Steelseries Sensei
Mouse Pad	Audio	Other
Steelseries QCK Mini	Fiio E9 to Asus Xonar DX (headphone amp AND DAC)	Sennheiser HD598
View all

CPU	Motherboard	Graphics	RAM
Intel Core i7 3770K @ 5GHz 1.43V	Gigabyte GA-Z77X-UP4 TB	MSI Twinfrozr III 7870	2x4GB Samsung Wonder Ram
Hard Drive	Hard Drive	Hard Drive	Cooling
128GB Crucial M4	1TB Caviar Blue, 640GB Caviar Blue	2x2TB Western Digital Reds coming	Prolimatech Megahalems w/ 2x San Ace H1011's pu...
OS	Monitor	Keyboard	Power
Windows 8 Pro	32 inch Toshiba LCD, 24 inch Dell ST2412L	Coolermaster Quickfire Rapid	Antec Truepower New 750W
Case	Mouse	Mouse Pad	Audio
Antec P280	Razer Deathadder 1800dpi	frankenstein!	just hdmi audio to the tv for now
View all

CPU	Motherboard	Graphics	RAM
Intel Core i7-990x @4.5ghz 24/7	Asus Rampage III Extreme	ATI Radeon HD6950 Unlocked	Mushkin Blacklines 3x4GB @ 2008MHz 9-11-9-28 1T
Hard Drive	Optical Drive	Cooling	OS
128GB Crucial M4 and 2x1TB Samsung Spinpoint F3...	ASUS DVD R/RW SATA x24	Corsair H80	Windows 7 Ultimate
Monitor	Keyboard	Power	Case
LG Flatron 22 Inch 1920x1080	Das Keyboard	Antec Truepower New 750W	Corsair Carbide Series 500R (White)
Mouse	Audio	Audio
Cyborg R.A.T 7 5600DPI	Asus Xonar DX	Sennheiser HD595
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CPU	Motherboard	Graphics	RAM
Intel Core i7 3770K @4.8Ghz 1.4v	Gigabyte Z77X-UP5-TH	MSI TF3 7950 @1200 [MAIN]/EVGA Sig+ 680 [DEAD]	16GB (4x4GB) Mushkin Blackline Ridgebacks 1866 ...
Hard Drive	Hard Drive	Hard Drive	Hard Drive
128GB Crucial M4	Seagate Barracuda 3TB 7200.14	2TB Western Digital Red	1TB Western Digital Caviar Green
Optical Drive	Cooling	Cooling	Cooling
ASUS DVD R/RW SATA x24	EK Supremacy Acetal+Nickel	Swiftech MCP35X	Swiftech MCRes
Cooling	Cooling	OS	Monitor
Black Ice GT240	2x 1850rpm Scythe Gentle Typhoons	Windows 8 Pro	Dell S2740 27 Inch IPS
Keyboard	Power	Case	Mouse
Das Keyboard	NZXT Hale90 1000W	Antec P280	Steelseries Sensei
Mouse Pad	Audio	Other
Steelseries QCK Mini	Fiio E9 to Asus Xonar DX (headphone amp AND DAC)	Sennheiser HD598
View all

CPU	Motherboard	Graphics	RAM
Intel Core i7 3770K @ 5GHz 1.43V	Gigabyte GA-Z77X-UP4 TB	MSI Twinfrozr III 7870	2x4GB Samsung Wonder Ram
Hard Drive	Hard Drive	Hard Drive	Cooling
128GB Crucial M4	1TB Caviar Blue, 640GB Caviar Blue	2x2TB Western Digital Reds coming	Prolimatech Megahalems w/ 2x San Ace H1011's pu...
OS	Monitor	Keyboard	Power
Windows 8 Pro	32 inch Toshiba LCD, 24 inch Dell ST2412L	Coolermaster Quickfire Rapid	Antec Truepower New 750W
Case	Mouse	Mouse Pad	Audio
Antec P280	Razer Deathadder 1800dpi	frankenstein!	just hdmi audio to the tv for now
View all

CPU	Motherboard	Graphics	RAM
Intel Core i7-990x @4.5ghz 24/7	Asus Rampage III Extreme	ATI Radeon HD6950 Unlocked	Mushkin Blacklines 3x4GB @ 2008MHz 9-11-9-28 1T
Hard Drive	Optical Drive	Cooling	OS
128GB Crucial M4 and 2x1TB Samsung Spinpoint F3...	ASUS DVD R/RW SATA x24	Corsair H80	Windows 7 Ultimate
Monitor	Keyboard	Power	Case
LG Flatron 22 Inch 1920x1080	Das Keyboard	Antec Truepower New 750W	Corsair Carbide Series 500R (White)
Mouse	Audio	Audio
Cyborg R.A.T 7 5600DPI	Asus Xonar DX	Sennheiser HD595
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post #164 of 166

5/2/12 at 4:00pm

rawfuls

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Quote:

Originally Posted by srsparky32

so i just got a prepaid shipping label plus an email that they were doing an replacement. and would take 48 hours before its shipped. we'll see how THAT goes.

Sounds like an advanced replacement?
I guess manager decided it was time to step in!

CPU	Motherboard	Graphics	RAM
AMD Phenom II X6 1090T @ 3.8GHz	ASUS M4A89TD Pro/USB3.0	ASUS Reference 6950	G.Skill Sniper 16GB DDR3 1333mhz
Hard Drive	Hard Drive	Hard Drive	Hard Drive
Plextor M5S (Boot)	Seagate Barracuda 500GB (Applications)	Seagate Barracuda 1.5TB (Storage)	Western Digital Elements External 500GB (Backup)
Hard Drive	Cooling	OS	Monitor
Seagate FreeAgent External 1.5TB (Backup)	CoolerMaster Hyper 212+ Push/Pull - CPU	Windows 7 Ultimate x64	Samsung SyncMaster 2232GW
Keyboard	Power	Case	Mouse
Logitech Illuminated Keyboard	Corsair TX650W V2	Cooler Master Storm Trooper	Logitech G700
Mouse Pad
Razer Mantis Control
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CPU	Motherboard	Graphics	RAM
AMD Phenom II X6 1090T @ 3.8GHz	ASUS M4A89TD Pro/USB3.0	ASUS Reference 6950	G.Skill Sniper 16GB DDR3 1333mhz
Hard Drive	Hard Drive	Hard Drive	Hard Drive
Plextor M5S (Boot)	Seagate Barracuda 500GB (Applications)	Seagate Barracuda 1.5TB (Storage)	Western Digital Elements External 500GB (Backup)
Hard Drive	Cooling	OS	Monitor
Seagate FreeAgent External 1.5TB (Backup)	CoolerMaster Hyper 212+ Push/Pull - CPU	Windows 7 Ultimate x64	Samsung SyncMaster 2232GW
Keyboard	Power	Case	Mouse
Logitech Illuminated Keyboard	Corsair TX650W V2	Cooler Master Storm Trooper	Logitech G700
Mouse Pad
Razer Mantis Control
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post #165 of 166

5/4/12 at 9:57am

Thread Starter

srsparky32
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from: censored
9:23 AM (32 minutes ago)

to me

I have notified X-Ship department to ship. This should ship Monday overnight.

I will send the tracking number as soon as it is provided by the system.

Best Regards,

Robert

From: censored
Sent: Fri 5/4/2012 11:08 AM
To: ROBERT TINSLEY
Subject: tracking number for RMA # X-censored

*tracking number inserted here*

thanks

censored
9:54 AM (0 minutes ago)

to censored
Thanks for the great service. ill let you know when i recieve the board.

CPU	Motherboard	Graphics	RAM
Intel Core i7 3770K @4.8Ghz 1.4v	Gigabyte Z77X-UP5-TH	MSI TF3 7950 @1200 [MAIN]/EVGA Sig+ 680 [DEAD]	16GB (4x4GB) Mushkin Blackline Ridgebacks 1866 ...
Hard Drive	Hard Drive	Hard Drive	Hard Drive
128GB Crucial M4	Seagate Barracuda 3TB 7200.14	2TB Western Digital Red	1TB Western Digital Caviar Green
Optical Drive	Cooling	Cooling	Cooling
ASUS DVD R/RW SATA x24	EK Supremacy Acetal+Nickel	Swiftech MCP35X	Swiftech MCRes
Cooling	Cooling	OS	Monitor
Black Ice GT240	2x 1850rpm Scythe Gentle Typhoons	Windows 8 Pro	Dell S2740 27 Inch IPS
Keyboard	Power	Case	Mouse
Das Keyboard	NZXT Hale90 1000W	Antec P280	Steelseries Sensei
Mouse Pad	Audio	Other
Steelseries QCK Mini	Fiio E9 to Asus Xonar DX (headphone amp AND DAC)	Sennheiser HD598
View all

CPU	Motherboard	Graphics	RAM
Intel Core i7 3770K @ 5GHz 1.43V	Gigabyte GA-Z77X-UP4 TB	MSI Twinfrozr III 7870	2x4GB Samsung Wonder Ram
Hard Drive	Hard Drive	Hard Drive	Cooling
128GB Crucial M4	1TB Caviar Blue, 640GB Caviar Blue	2x2TB Western Digital Reds coming	Prolimatech Megahalems w/ 2x San Ace H1011's pu...
OS	Monitor	Keyboard	Power
Windows 8 Pro	32 inch Toshiba LCD, 24 inch Dell ST2412L	Coolermaster Quickfire Rapid	Antec Truepower New 750W
Case	Mouse	Mouse Pad	Audio
Antec P280	Razer Deathadder 1800dpi	frankenstein!	just hdmi audio to the tv for now
View all

CPU	Motherboard	Graphics	RAM
Intel Core i7-990x @4.5ghz 24/7	Asus Rampage III Extreme	ATI Radeon HD6950 Unlocked	Mushkin Blacklines 3x4GB @ 2008MHz 9-11-9-28 1T
Hard Drive	Optical Drive	Cooling	OS
128GB Crucial M4 and 2x1TB Samsung Spinpoint F3...	ASUS DVD R/RW SATA x24	Corsair H80	Windows 7 Ultimate
Monitor	Keyboard	Power	Case
LG Flatron 22 Inch 1920x1080	Das Keyboard	Antec Truepower New 750W	Corsair Carbide Series 500R (White)
Mouse	Audio	Audio
Cyborg R.A.T 7 5600DPI	Asus Xonar DX	Sennheiser HD595
View all

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CPU	Motherboard	Graphics	RAM
Intel Core i7 3770K @4.8Ghz 1.4v	Gigabyte Z77X-UP5-TH	MSI TF3 7950 @1200 [MAIN]/EVGA Sig+ 680 [DEAD]	16GB (4x4GB) Mushkin Blackline Ridgebacks 1866 ...
Hard Drive	Hard Drive	Hard Drive	Hard Drive
128GB Crucial M4	Seagate Barracuda 3TB 7200.14	2TB Western Digital Red	1TB Western Digital Caviar Green
Optical Drive	Cooling	Cooling	Cooling
ASUS DVD R/RW SATA x24	EK Supremacy Acetal+Nickel	Swiftech MCP35X	Swiftech MCRes
Cooling	Cooling	OS	Monitor
Black Ice GT240	2x 1850rpm Scythe Gentle Typhoons	Windows 8 Pro	Dell S2740 27 Inch IPS
Keyboard	Power	Case	Mouse
Das Keyboard	NZXT Hale90 1000W	Antec P280	Steelseries Sensei
Mouse Pad	Audio	Other
Steelseries QCK Mini	Fiio E9 to Asus Xonar DX (headphone amp AND DAC)	Sennheiser HD598
View all

CPU	Motherboard	Graphics	RAM
Intel Core i7 3770K @ 5GHz 1.43V	Gigabyte GA-Z77X-UP4 TB	MSI Twinfrozr III 7870	2x4GB Samsung Wonder Ram
Hard Drive	Hard Drive	Hard Drive	Cooling
128GB Crucial M4	1TB Caviar Blue, 640GB Caviar Blue	2x2TB Western Digital Reds coming	Prolimatech Megahalems w/ 2x San Ace H1011's pu...
OS	Monitor	Keyboard	Power
Windows 8 Pro	32 inch Toshiba LCD, 24 inch Dell ST2412L	Coolermaster Quickfire Rapid	Antec Truepower New 750W
Case	Mouse	Mouse Pad	Audio
Antec P280	Razer Deathadder 1800dpi	frankenstein!	just hdmi audio to the tv for now
View all

CPU	Motherboard	Graphics	RAM
Intel Core i7-990x @4.5ghz 24/7	Asus Rampage III Extreme	ATI Radeon HD6950 Unlocked	Mushkin Blacklines 3x4GB @ 2008MHz 9-11-9-28 1T
Hard Drive	Optical Drive	Cooling	OS
128GB Crucial M4 and 2x1TB Samsung Spinpoint F3...	ASUS DVD R/RW SATA x24	Corsair H80	Windows 7 Ultimate
Monitor	Keyboard	Power	Case
LG Flatron 22 Inch 1920x1080	Das Keyboard	Antec Truepower New 750W	Corsair Carbide Series 500R (White)
Mouse	Audio	Audio
Cyborg R.A.T 7 5600DPI	Asus Xonar DX	Sennheiser HD595
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post #166 of 166

5/4/12 at 11:56am

SightUp
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I have recently had a similar experience with ASUS and I have come to expect it from them now days. It wasn't until I reached a guy named Dwaine in level 2 tech support before my problems got addressed. Awesome job on his part too!

CPU	Motherboard	Graphics	Hard Drive
Intel Core i5-3570K 3.4 GHz 6 MB Cache Socket L...	ASRock Z77 Extreme6 ATX Intel Motherboard	Evga 04G-P4-2673-KR GeForce GTX 670 Superclocke...	Kingston HyperX 120GB SATA III 2.5-Inch 6.0 Gb/...
Cooling	OS	Monitor	Monitor
CORSAIR Hydro Series H80i Water Cooler	Microsoft Windows 8 Pro	BenQ XL2420T 24" 120Hz TN pannel	Asus VW246H
Keyboard	Power	Case	Mouse
Das Keyboard Black Wired Model S Ultimate Keyboard	Rosewill CAPSTONE Series CAPSTONE-750 750W ATX1...	COOLER MASTER HAF X nVidia Edition NV-942-KKN1 ...	Logitech Optical Gaming Mouse G400 with High-Pr...
Mouse Pad
steelseries QcK+ Mouse Pad
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CPU	Motherboard	Graphics	Hard Drive
Intel Core i5-3570K 3.4 GHz 6 MB Cache Socket L...	ASRock Z77 Extreme6 ATX Intel Motherboard	Evga 04G-P4-2673-KR GeForce GTX 670 Superclocke...	Kingston HyperX 120GB SATA III 2.5-Inch 6.0 Gb/...
Cooling	OS	Monitor	Monitor
CORSAIR Hydro Series H80i Water Cooler	Microsoft Windows 8 Pro	BenQ XL2420T 24" 120Hz TN pannel	Asus VW246H
Keyboard	Power	Case	Mouse
Das Keyboard Black Wired Model S Ultimate Keyboard	Rosewill CAPSTONE Series CAPSTONE-750 750W ATX1...	COOLER MASTER HAF X nVidia Edition NV-942-KKN1 ...	Logitech Optical Gaming Mouse G400 with High-Pr...
Mouse Pad
steelseries QcK+ Mouse Pad
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