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ASUS RMA=unacceptable and appalling.. Update - Page 4

post #31 of 169
Quote:
Originally Posted by srsparky32 View Post

Quote:
Originally Posted by grunion View Post

We'll get this forwarded to the appropriate person/s.

^^ and this man right here is why anything even got shipped without waiting forever. thank you grunion. theres no doubt this has really put me off Asus products, but if they can do good with me about this, then i'll feel a little better about them.

Asus has had their head up the wrong places these days. headscratch.gif
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post #32 of 169
Quote:
Originally Posted by srsparky32 View Post

^^ and this man right here is why anything even got shipped without waiting forever. thank you grunion. theres no doubt this has really put me off Asus products, but if they can do good with me about this, then i'll feel a little better about them.

pssh you should forward them to my thread rolleyes.gif
post #33 of 169
Asus RMA is pretty garbage. I RMAd my current mobo due to VRMs frying with everything at stock. 3 Weeks later I get the same dead motherboard I sent in. Same serial number and everything. I called and they said to do an advanced RMA. I get an email the next day saying that they ran out of the mobo and just to continue the RMA. 3 weeks later I get a nice working board. They make such good products....but their RMA is something else....
Edited by Quesoblanco - 4/26/12 at 7:10pm
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post #34 of 169
ASUS's customer support has been terrible for me also. I sent in a Maximus Formula X38 board to them about a year ago with dead PCI-E lanes and they took awhile to get it fixed. When they did finally send it back and "fixed" it, it still had dead PCI-E lanes... and also the board was warped. It looked like someone just took it and looked at it for several weeks and bent it some.

I will definitively not be buying another one of their products due to their horrid customer service! I'll stick to EVGA, ASRock and Gigabyte.
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post #35 of 169
Ill probably stick with EVGA from now. I live like 10 MIN away and i can just drop the box off in the back of the building like I did with my 7600gt back in the day Lol.
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post #36 of 169
haha told you man

does the board at least work?
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post #37 of 169
Thread Starter 
Quote:
Originally Posted by wumpus View Post

haha told you man
does the board at least work?

no the board is worse than the one i had before. it wont post even at stock settings if you turn it off once
 
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post #38 of 169
ASUS RMA went to down the drain sometime around 2009.
They still make amazing stuff, but thats about the only reason to buy ASUS.
Their support is certainly not a selling point anymore.

And ive been taking with Sparky for months about this.
Phone calls get nothing, his RMA request was ignored for weeks, Reps are jerks, and they wanted him to give them $450 for the cross shipping, which used to be standard policy for ROG boards.

Ill say what I said over steam.
Dont swear off the company, they make good products.
Just dont rely on the support if you buy from them.

Of course, there is no reason to buy ASUS over MSI, Giga or AsRock if their support sucks.
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post #39 of 169
Thread Starter 
Quote:
Originally Posted by PhilWrir View Post

ASUS RMA went to down the drain sometime around 2009.
They still make amazing stuff, but thats about the only reason to buy ASUS.
Their support is certainly not a selling point anymore.
And ive been taking with Sparky for months about this.
Phone calls get nothing, his RMA request was ignored for weeks, Reps are jerks, and they wanted him to give them $450 for the cross shipping, which used to be standard policy for ROG boards.
Ill say what I said over steam.
Dont swear off the company, they make good products.
Just dont rely on the support if you buy from them.
Of course, there is no reason to buy ASUS over MSI, Giga or AsRock if their support sucks.

i think you misunderstood me--450 dollars hold on my card, which didnt have enough on it at the time.
 
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128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
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post #40 of 169
Quote:
Originally Posted by srsparky32 View Post

i think you misunderstood me--450 dollars hold on my card, which didnt have enough on it at the time.

Which is not the standard ROG policy if memory serves.
It used to be a Good Faith sort of thing because you spent so much money, not a "we will hold this money in escrow in case you are dicking with us."
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