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ASUS RMA=unacceptable and appalling.. Update - Page 7

post #61 of 166
4/26/12 at 10:51pm
I'm not happy with Asus either... I was on my own when my EVO had crap BIOS for my 960T and then when I bought an LED display from them and the "S" and "ASUS" fell off the bezel they told me that they couldn't replace the label on my 4 month old monitor.

Their support is terrible and barely understandable as well.

After seeing this I won't be sticking with them (wasn't going to anyway) - I'm happy with my board but the company sucks at being a company and that counts for something with me. Not sure who I'll switch to but AVOIDING ASUS.
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post #62 of 166
4/26/12 at 11:02pm
Quote:
Originally Posted by cdoublejj View Post

actually this is out of the norm for ASUS they have some of the strongest and stoutest boards on the market.

I dont think anyone is saying their motherboards or products are crap, I love their products, but I keep hearing how CRAPPY their customer service/rma is. It deffinetly has me looking at a different vendor for my next gpu after a thread similar to this regarding a gpu rma nightmare that went on over 2 months, a lot of people mentioned their bad gpu rma in there too. Getting me to switch mobo's will be tough though untill they burn me at least. Im huge on customer service!
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post #63 of 166
4/26/12 at 11:08pm
This is probably the 20th thread I have seen since the summer of last year that shows ASUA RMA sending back damaged products. I will no longer be purchasing any motherboards from them, this is completely unacceptable.

Also, their laptop customer support in Europe is beyond horrible. The guys on the phone just hang up randomly and are no help. This one time I was talking to this guy and telling him how the motherboard was fried and the hard drive did not work and he kept telling me to "reinstall the OS, then make sure you have drivers installed in device manager".

Also, a friend of mine RMA'd his ASUS laptop and he received a unit back that did not even turn on. The laptop literally would not even turn on when you pressed the power button.

Makes me wonder what type of people work at the ASUS RMA center.
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post #64 of 166
4/26/12 at 11:10pm
I just had the best experience with Asus ever. I bought a Asus P6T6 WS Revolution an it was doa. I called asus an the warranty had just expired the day I called. They still gave me a RMA an sent me a Brand new sealed board. Very sorry you had a RMA go bad. Just contact them an tell them what is going on.
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post #65 of 166
4/26/12 at 11:10pm
Quote:
Originally Posted by Cyrious View Post

blinksmiley.gif Im suddenly alot less certain about the purchase of a used ASUS P5Q-e off here. I'll be overclocking my E5300 hard and the last thing i need is for the mosfet heatsinks to derp on me while its at load.

if it really bothers you, you can always just throw your own metal chunks on the transistors.
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I'd get a Gigabyte EP45-UD3P. i freaking loved mine, till a power surge killed it. but that was my mistake. 560 FSB board, solid as a ROCK. im framing it. it deserves it

doesn't do terribly wonderful with dual core chips though. Them there's a quad board.
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post #66 of 166
4/26/12 at 11:19pm
Quote:
Originally Posted by ComradeNF View Post

This is probably the 20th thread I have seen since the summer of last year that shows ASUA RMA sending back damaged products. I will no longer be purchasing any motherboards from them, this is completely unacceptable.
Also, their laptop customer support in Europe is beyond horrible. The guys on the phone just hang up randomly and are no help. This one time I was talking to this guy and telling him how the motherboard was fried and the hard drive did not work and he kept telling me to "reinstall the OS, then make sure you have drivers installed in device manager".
Also, a friend of mine RMA'd his ASUS laptop and he received a unit back that did not even turn on. The laptop literally would not even turn on when you pressed the power button.
Makes me wonder what type of people work at the ASUS RMA center.

u had seen only 20 on here OCN.
i had lots of friends got RAM problem with Asus, but they never go anywhere n make a bashing thread. just telling friends, from friends.

like one of my closes friend, i just built a I7 destop for him, while we browsing @eggs, i recomand him to buy Asus ROG boards, but he denimed it, n tell me that he bought a G53 labtop last year, n after a month of used, the laptop can't boot in, tryed ervything, update BIOS recovery.. still no boot in.
n he had send the laptop in back n forward for 5 times, just the shipping cost him almost $200 ,and every time Asus shipped out, claim it's working properly, when he got it back, still same problem. looks like they never had a look into.mad.gif.
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post #67 of 166
4/26/12 at 11:19pm
Quote:
Originally Posted by forever109 View Post

u had seen only 20 on here OCN.
i had lots of friends got RMA problem with Asus, but they never go anywhere n make a bashing thread. just telling friends, from friends.
like one of my closes friend, i just built a I7 destop for him, while we browsing @eggs, i recomand him to buy Asus ROG boards, but he denimed it, n tell me that he bought a G53 labtop last year, n after a month of used, the laptop can't boot in, tryed ervything, update BIOS recovery.. still no boot in.
n he had send the laptop in back n forward for 5 times, just the shipping cost him almost $200 ,and every time Asus shipped out, claim it's working properly, when he got it back, still same problem. looks like they never had a look into.mad.gif.

fixed gramars
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post #68 of 166
4/26/12 at 11:23pm
Quote:
Originally Posted by Niko-Time View Post

I had a very slow and painful experience with my transformer.

Got a thread about it? You're scaring me from buying a Transformer. frown.gif
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post #69 of 166
4/26/12 at 11:38pm
I had a terrible experience with the Asus RMA department last year. It took them 4 months and me sending a card in 5 times.
My 4850 started artifacting on me and I sent it in for repair. They sent me my same card back with the same problem, I made a youtube video of the problem to show them exactly what it was doing.
So they let me send it back in with shipping on them. They sent me back an Asus 4850TOP but the card squealed excessively under load you could hear across the room and it wasn't bearable at all. So they let me talk to one of their techs and he set me up with an advanced RMA in which they shipped me another TOP card. This one had a small resistor halfway soldered on the card hanging off near the memory. I contacted them and set up and RMA for that card and sent it in after taking pics of the fault. I waited for a replacement card and what do I get back?? The same exact card with the same resistor hanging off the PCB. I called them up and talked to a manager and he said he would get it sorted and I mailed the card directly to him. I got back what looked like a brand new 4850TOP and it worked perfect. I then shipped the one that squealed back. Never had such a run around before this. Of course I only paid shipping for the first RMA but I still had to go out of my way to return their screw ups.
Edited by XAslanX - 4/26/12 at 11:41pm
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post #70 of 166
4/26/12 at 11:42pm
Quote:
Originally Posted by ComradeNF View Post

Makes me wonder what type of people work at the ASUS RMA center.

Junkies! prolly melting their crack on the mosfets.
Quote:
Originally Posted by 66racer View Post

I dont think anyone is saying their motherboards or products are crap, I love their products [...]

I agree, although it becomes questionable when I start looking at the sheer volume of people having to RMA in the first place, it might just be distortion (more people buying Asus over anything else) but it really does look like a high fail rate when you glance at it.

I do love their boards though, but still going ASRock. tongue.gif
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