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ASUS RMA=unacceptable and appalling.. Update - Page 8

post #71 of 169
Quote:
Originally Posted by Moparman View Post

I just had the best experience with Asus ever. I bought a Asus P6T6 WS Revolution an it was doa. I called asus an the warranty had just expired the day I called. They still gave me a RMA an sent me a Brand new sealed board. Very sorry you had a RMA go bad. Just contact them an tell them what is going on.

I would imagine getting a DOA board is not a best experience in the first place. Warranty btw is from manufacture date or invoice date. You don't lose out on warranty period just because you bought it new 3 years later. wink.gif
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post #72 of 169
Thread Starter 
Quote:
Originally Posted by ComradeNF View Post

This is probably the 20th thread I have seen since the summer of last year that shows ASUA RMA sending back damaged products. I will no longer be purchasing any motherboards from them, this is completely unacceptable.
Also, their laptop customer support in Europe is beyond horrible. The guys on the phone just hang up randomly and are no help. This one time I was talking to this guy and telling him how the motherboard was fried and the hard drive did not work and he kept telling me to "reinstall the OS, then make sure you have drivers installed in device manager".
Also, a friend of mine RMA'd his ASUS laptop and he received a unit back that did not even turn on. The laptop literally would not even turn on when you pressed the power button.
Makes me wonder what type of people work at the ASUS RMA center.

Yeah. i really wonder what these people are thinking. i mean, any logical person would have looked at my board and seen that it was unfit to ship out as a replacement. i was even promised a brand new unit by the rep that i worked with (who was very helpful by the way)
 
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post #73 of 169
Same goes for my video card. I received it with loose screws on the backplate.
post #74 of 169
Wow sparky is this the same mobo that you PM'ed me about? This is completely unacceptable.
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post #75 of 169
Thread Starter 
Quote:
Originally Posted by faMine View Post

Same goes for my video card. I received it with loose screws on the backplate.

when i finally have a day off, im calling them and asking to talk to a manager..im not standing for this. i hope yours gets ironed out quickly too

Quote:
Originally Posted by munaim1 View Post

Wow sparky is this the same mobo that you PM'ed me about? This is completely unacceptable.
yeah its the same one dude
 
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post #76 of 169
lol That was over 2 months ago. Seriously I've lost faith in Asus, sure their products are great its just the customer service level doesn't always reflect in the same way. Still avoiding Asus products. My advice keep grilling em and sell the mobo and get something else. EVGA / Gigabyte might be your best bet.

I've not bought a single Asus product in the last 8/9 months and probably won't any time soon until I see an improvement in their customer service. Better yet have an RMA or support team here in the UK. I posted this a couple months ago: http://www.overclock.net/t/1230325/this-is-why-i-wont-be-buying-or-recommending-asus-products-in-uk
Edited by munaim1 - 4/27/12 at 8:18am
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post #77 of 169
Someone should make a thread linking to all of the Asus customer support complaint threads and forward this along to the proper authorities within the company.

A great company nonetheless but their support is lacking in the U.S. They have huge support from this community but don't provide support back.
post #78 of 169
Thread Starter 
Quote:
Originally Posted by munaim1 View Post

lol That was over 2 months ago. Seriously I've lost faith in Asus, sure their products are great its just the customer service level doesn't always reflect in the same way. Still avoiding Asus products. My advice keep grilling em and sell the mobo and get something else. EVGA / Gigabyte might be your best bet.
I've not bought a single Asus product in the last 8/9 months and probably won't any time soon until I see an improvement in their customer service. Better yet have an RMA or support team here in the UK. I posted this a couple months ago: http://www.overclock.net/t/1230325/this-is-why-i-wont-be-buying-or-recommending-asus-products-in-uk

im sure their products are good..when they actually work... i sent the R3E in for RMA because if you changed the overclock even slightly it would not post..which is ridiculous for the kind of board it is.

then the one i got back, is even worse. even at bone stock, it wont post after you turn it off. i have to clear the CMOS each and every time to get it to post.
 
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128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
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128GB Crucial M4 Seagate Barracuda 3TB 7200.14 2TB Western Digital Red 1TB Western Digital Caviar Green 
Optical DriveCoolingCoolingCooling
ASUS DVD R/RW SATA x24 Prolimatech Megahalems Boss Status 2x 1850rpm Scythe Gentle Typhoons 2x Sanyo Denki San Ace 9G1212H1011 
CoolingOSMonitorKeyboard
1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
PowerCaseMouseMouse Pad
NZXT Hale90 1000W Antec P280 Steelseries Sensei Steelseries QCK Mini 
AudioOther
Fiio E9 to Asus Xonar DX (headphone amp AND DAC) Sennheiser HD598 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 5GHz 1.43V Gigabyte GA-Z77X-UP4 TB MSI Twinfrozr III 7870 2x4GB Samsung Wonder Ram 
Hard DriveHard DriveHard DriveCooling
128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
OSMonitorKeyboardPower
Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
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post #79 of 169
Quote:
Originally Posted by faMine View Post

Someone should make a thread linking to all of the Asus customer support complaint threads and forward this along to the proper authorities within the company.

A great company nonetheless but their support is lacking in the U.S. They have huge support from this community but don't provide support back.

It's ironic but true.
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post #80 of 169
After my personal experience and seeing so many complaints about them I would never buy or recommend another Asus product again. That's it for me I've seen enough. From now on I'm sticking with MSI for my hardware biggrin.gif

Did you know about this:
Quote:
Asustek Computer plans to decrease ODM production of motherboards by Pegatron beginning mid-2012 and completely end their ODM relationship by the end of the third quarter of 2012, according to component makers.

After ending the ODM partnership with Pegatron, Asustek will have Thailand-based Cal-Comp Electronics, Taiwan-based Global Brands Manufacture, Info-Tek and Elitegroup Computer Systems (ECS) undertake ODM motherboard production, the sources indicated. ECS has been an ODM of graphics cards for Asustek, the sources noted.

As for notebooks, Asustek has set up ODM cooperation with Foxconn Electronics, Quanta Computer and Compal Electronics and will reduce production by Pegatron as well, the sources indicated.

Asustek's ending of its ODM relationship with Pegatron is to clearly cut relations between the two because Pegatron was spun off from Asustek, the sources said. However, it is quite difficult for Asustek to seek other ODMs capable of producing high-quality high-end motherboards to replace Pegatron, the sources indicated. Micro-Star International and Gigabyte Technology have the technological capability, but they will not undertake ODM production for Asustek because they are competitors, the sources explained.
(Link)

It seems Asus has detached itself from it's own branch off company Pegatron who also manufacture AsRock motherboards. Now that is interesting thinking.gif I wonder if this means that AsRock is finally been set free from Asus.
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