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ASUS RMA=unacceptable and appalling.. Update - Page 9

post #81 of 169
man the missing screws is a pain in a$$ but the scretches adn dents are normal.. your not gonna get a new board becuase they dont make them anymnore.. thats jsut a fact of life man. You have to understand that they dont jsut have an unlimited supply...... personally ive never had an issue and i expesed that before so i wont bother giving the story again but im jsut saying... i can, get number, ship it in, call them again give them the tracking number, and call once it arrives. Then every day until it shipps out.. usually liek a day or 2 no issues. The missing screws and dried up tim are unacceptable tho. but if the socket works then the tim there is irrelevant same with scratches and dents...
post #82 of 169
Quote:
Originally Posted by 66racer View Post

I thought with the ROG line they do the express rma and send you a new one and you ship the old one back, well thats what they say with the first rma at least. I have been hearing a lot of people say that asus says they are out of stock and cant do the express ship. ROG express rma is a big factor in why I spend more for ROG over the regular asus line. If that were to happen to me I probably would boycot them since evga, msi, gigabyte have rma centers within miles of me.

I did advanced RMA and it still took over a month. Its not a problem with getting the product shipped. It's about the communication. It takes them 2 weeks to respond to 1 email.
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"Pubic Enemy"
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post #83 of 169
Thread Starter 
the board did not function correctly anyway.
 
Simba
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Simba
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post #84 of 169
I had my P8P67 EVO acting up from day 1. Memory was never fully stable, If I power down and immediately power up again, it would go unstable. I would have to cut the power completly then it would regain stability. Then the usb 2.0 ports and realtek LAN gave up on life. Then it didn't wanna recognize my 6850, it kept stuck on VGA led. I even suspected PSU at 1 point.

Because I'm restless, before I sent it for RMA, I purchased a Gigabyte z68ap-d3. Tht's an interesting board. I plugged everything, all same components and I didn't even have any pause to start evertyhing up. Just selected XMS profile then never got unstable RAM until the EVO came back.

Then EVO came back as repaired(as they said and stated on the paper). I dunno if they actually replace chips on the board but It has no problems now. Evertyhing works as they should.

Now the distributor of Asus here has its own LAB, so whatever they did to the mobo they did it here in Turkey. So i guess i got lucky.

PS: Whoah, looks like they indeed do almost any kind of repair on motherboards. http://www.cizgi-rma.com/english/page.aspx?key=rmalab!
Edited by Catscratch - 4/27/12 at 10:39am
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post #85 of 169
Think i'll stick to MSI. At least i know if my MSI goes wrong its fixed with no problems
post #86 of 169
I see ASUS going the way of DFI if this type of service keeps up. Inexcusable.
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post #87 of 169
Quote:
Originally Posted by Lukegrimbley View Post

Think i'll stick to MSI. At least i know if my MSI goes wrong its fixed with no problems

Same I've always had fantastic service from them and build quality is good. My P4 board is still going 6years later!
post #88 of 169
my two new asrock boards both came with sticky crap on the back of the board in the same spot. kinda funny since asrock is like a spinoff of asus...lol
post #89 of 169
That sticky crap is also apparent on a lot of motherboard reviews. I had almost all my recent boards with that stuff. It's probably a protective something. Sometimes overdone biggrin.gif
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Intel Evilnow
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post #90 of 169
Quote:
Originally Posted by ljason8eg View Post

I see ASUS going the way of DFI if this type of service keeps up. Inexcusable.

I forgot all about DFI. I had four Infinity II's for my Barton mobile.. they were awesome boards, and only $75.

Did their QC/CS fall off?
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