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ASUS RMA=unacceptable and appalling.. Update - Page 10

post #91 of 169
Quote:
Originally Posted by samwiches View Post

I forgot all about DFI. I had four Infinity II's for my Barton mobile.. they were awesome boards, and only $75.
Did their QC/CS fall off?

Their CS was practically non-existent in the P45 chipset days. I fought like hell to have a faulty board replaced and finally ended up having to go through AMEX to get a refund.
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post #92 of 169
Ah, the glorious DFI days. We are really showing our age now. DFI went once they canned Travis and DFI-Street. Oscar Wu leaving the LanParty design & engineering team didn't help any either.

I decided to give Asus one more chance when they released their Z68 based boards. After two attempts I realized I had made a mistake. It was back to Gigabyte and MSI for me.

In fact, my MSI x58 Big Bang board was one of the best motherboards I ever used.
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post #93 of 169
Quote:
Originally Posted by tsm106 View Post

I would imagine getting a DOA board is not a best experience in the first place. Warranty btw is from manufacture date or invoice date. You don't lose out on warranty period just because you bought it new 3 years later. wink.gif

Yes it is from invoice. an it was a used board. still had receipt in the box. even sent them a pic.
post #94 of 169
For every person that complains, there is X satisfied customers, as this is ASUS the "X" will have a high value. Im confident ASUS will take care of the problem.
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post #95 of 169
if they had decent customer service, it would have never happened in the first place.
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post #96 of 169
Quote:
Originally Posted by zoid.srg View Post

For every person that complains, there is X satisfied customers, as this is ASUS the "X" will have a high value. Im confident ASUS will take care of the problem.

Well, since this is the third or forth time they have failed to remedy his situation, I'd say it is likely they will not take care of the problem. I think its been shown that ASUS products are great when they work, but that doesn't matter if you basically have no warranty if something goes wrong. Piss poor CS will take my business elsewhere.
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post #97 of 169
Thread Starter 
Quote:
Originally Posted by ljason8eg View Post

Well, since this is the third or forth time they have failed to remedy his situation, I'd say it is likely they will not take care of the problem. I think its been shown that ASUS products are great when they work, but that doesn't matter if you basically have no warranty if something goes wrong. Piss poor CS will take my business elsewhere.

this is RMA number 2. this'll be the third time that i'm attempting to get the board repaired. i really dont care at this point if its a new one i just want a board that acutally WORKS. i wouldnt be too mad about the damage if the board worked 100% fine.
 
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post #98 of 169
wow
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post #99 of 169
I too, feel like ASUS QC and customer support have slipped a fair amount over the last few years.
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post #100 of 169
Thread Starter 
Quote:
Originally Posted by Sin0822 View Post

wow

wow indeed. i was speechless when i recieved the board. i thought "well..if it works then no harm done" but it was worse than the board i initially sent in to be replaced.
 
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1x Scythe Ultra Kaze 3k Windows 8 Pro Dell S2740 27 Inch IPS Das Keyboard 
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128GB Crucial M4 1TB Caviar Blue, 640GB Caviar Blue 2x2TB Western Digital Reds coming Prolimatech Megahalems w/ 2x San Ace H1011's pu... 
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Windows 8 Pro 32 inch Toshiba LCD, 24 inch Dell ST2412L Coolermaster Quickfire Rapid Antec Truepower New 750W 
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