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My work gave me a free broken HP Probook - Need help.

post #1 of 15
Thread Starter 
Well I work at a computer repair shop and we just moved to a new office across the hall (a much bigger office), and my boss didn't want to transfer any of the "junk" over, so he put me in charge of throwing all the stuff away. Basically, we had a whole pile of broken laptops that he wanted to toss, but two of them caught my eye. One of them was an HP Probook. It was literally in 6 different pieces, my boss said the screen is cracked, it is missing screws, the HDD caddy and HDD are missing, among other things. So I gathered up everything and asked if I could have it. He said of course and that was that.

It had about and inch of dust caked all over it. The keyboard, touchpad, wrist wrest, and power panel were all taken off. The laptop is missing about half of its screws. When I got home, I finally assembled this poor thing and cleaned it all up - it looks almost brand new. Granted, there are still a whole bunch of screws missing, but the pieces snap together quite well. Looking at the specs for the first time, it has an Intel Core i3 M350 @ 2.27GHz w/HyperThreading, 2GB RAM (1 DIMM), and webcam/15.6 inch screen/ blah blah blah. I currently have a really old spare HDD in there, but once the caddy comes, I'll upgrade to an SSD biggrin.gif

I already contacted HP for a new set of screws, but they said the parts department is closed and to call back tomorrow. I also just ordered a new HDD caddy off of ebay, and all that I have left to do is fix the screen. The main issue here is it has half of the screen flustered with vertical lines, while the other (upper) half is crystal clear. So the screen was not cracked like my boss said, but this isn't much better, lol! Before I order a new screen, I just want to be POSITIVE that it is the screen at fault, and not anything like an inverter/motherboard/gpu/connector issue.

I connected the computer via HDMI to my television and it is CRYSTAL CLEAR! No lines! So basically, I am now 95% sure that the GPU/MB is not at fault here, but I'm wary that it may just be a connection. Can anyone help determine whether or not this is physically the screen at fault? If it is, then I'll order a new screen for $65 off ebay and I'll have a brand new HP Probook for less than $100!

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post #2 of 15
Quote:
Originally Posted by karmuhhhh View Post

Well I work at a computer repair shop and we just moved to a new office across the hall (a much bigger office), and my boss didn't want to transfer any of the "junk" over, so he put me in charge of throwing all the stuff away. Basically, we had a whole pile of broken laptops that he wanted to toss, but two of them caught my eye. One of them was an HP Probook. It was literally in 6 different pieces, my boss said the screen is cracked, it is missing screws, the HDD caddy and HDD are missing, among other things. So I gathered up everything and asked if I could have it. He said of course and that was that.
It had about and inch of dust caked all over it. The keyboard, touchpad, wrist wrest, and power panel were all taken off. The laptop is missing about half of its screws. When I got home, I finally assembled this poor thing and cleaned it all up - it looks almost brand new. Granted, there are still a whole bunch of screws missing, but the pieces snap together quite well. Looking at the specs for the first time, it has an Intel Core i3 M350 @ 2.27GHz w/HyperThreading, 2GB RAM (1 DIMM), and webcam/15.6 inch screen/ blah blah blah. I currently have a really old spare HDD in there, but once the caddy comes, I'll upgrade to an SSD biggrin.gif
I already contacted HP for a new set of screws, but they said the parts department is closed and to call back tomorrow. I also just ordered a new HDD caddy off of ebay, and all that I have left to do is fix the screen. The main issue here is it has half of the screen flustered with vertical lines, while the other (upper) half is crystal clear. So the screen was not cracked like my boss said, but this isn't much better, lol! Before I order a new screen, I just want to be POSITIVE that it is the screen at fault, and not anything like an inverter/motherboard/gpu/connector issue.
I connected the computer via HDMI to my television and it is CRYSTAL CLEAR! No lines! So basically, I am now 95% sure that the GPU/MB is not at fault here, but I'm wary that it may just be a connection. Can anyone help determine whether or not this is physically the screen at fault? If it is, then I'll order a new screen for $65 off ebay and I'll have a brand new HP Probook for less than $100!
448

Wait what do you need help on? I was going to suggest connecting your screen to a monitor, but it seems you've already done that.

EDIT: As far as I can tell it should work fine smile.gif
post #3 of 15
nice find. and yea it looks like it's just the screen. you may be able to adjust the lcd cable to see if it changes anything. and you can place an order for screws your self whats the product number of that probook
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post #4 of 15
Thread Starter 
Quote:
Originally Posted by Klinkey View Post

Wait what do you need help on? I was going to suggest connecting your screen to a monitor, but it seems you've already done that.
EDIT: As far as I can tell it should work fine smile.gif

I basically need help on making SURE it is the LCD at fault here before I spent $70 on a new one smile.gif
Quote:
Originally Posted by burksdb View Post

nice find. and yea it looks like it's just the screen. you may be able to adjust the lcd cable to see if it changes anything. and you can place an order for screws your self whats the product number of that probook

So just wiggle it a little bit basically? And I saw a set of screws on eBay for ~$13, but I wanted to see if HP would just send me some for free :-P The model is HP Probook 4520s.
    
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post #5 of 15
Quote:
Originally Posted by burksdb View Post

nice find. and yea it looks like it's just the screen. you may be able to adjust the lcd cable to see if it changes anything. and you can place an order for screws your self whats the product number of that probook

Yeah take apart the screen and by the hp log in the screen there should be some cables see if unplugging and replugging those changes anything. Also try with the one connected to the motherboard.
I got almost the same laptop free at my college through a program.... except that mine doesn't have the mouse pad that far to the left... Mine even take sim cards for 3G so maybe that one does too? I'ts by the battery.

Also it doesn't hurt to call HP as itmight still be under warranty?
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post #6 of 15
SHould be just the sreen thats borked smile.gif
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post #7 of 15
Quote:
Originally Posted by karmuhhhh View Post

So just wiggle it a little bit basically? And I saw a set of screws on eBay for ~$13, but I wanted to see if HP would just send me some for free :-P The model is HP Probook 4520s.

yea id at least give it a shot.

found the screws looks like from hp they would be about $30. dont call the parts dept, but call business support and see if they will waive the cost of the screws for you. the parts dept very rarely waives the cost of anything.
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post #8 of 15
Quote:
Originally Posted by karmuhhhh View Post

I basically need help on making SURE it is the LCD at fault here before I spent $70 on a new one smile.gif
So just wiggle it a little bit basically? And I saw a set of screws on eBay for ~$13, but I wanted to see if HP would just send me some for free :-P The model is HP Probook 4520s.

Fair enough, yeah I would make sure that it is the screen. Another thing you might want to do is check that it isn't the output of the GPU to the screen. This would mean the HDMI would work, but the new screen wouldnt. Similarly to a desktop GPU having a display port and HDMI, the HDMI port doesn't work properly, but the HDMI does.

I'm not sure on laptop screen connections though, if you could test the screen in another laptop or something...
post #9 of 15
Thread Starter 
Quote:
Originally Posted by Sodalink View Post

Yeah take apart the screen and by the hp log in the screen there should be some cables see if unplugging and replugging those changes anything. Also try with the one connected to the motherboard.
I got almost the same laptop free at my college through a program.... except that mine doesn't have the mouse pad that far to the left... Mine even take sim cards for 3G so maybe that one does too? I'ts by the battery.
Also it doesn't hurt to call HP as itmight still be under warranty?

Thanks, I'll give that a shot right now and see what happens. Just checked for 3G, but that's a no-go. Also, when I called HP earlier he verified via serial # that the warranty ended in either August or October of 2011 (I can't remember which), so considering it is a 1 year warranty, that means the laptop is only about a year and a half old which is much better than my 3 1/2 year old Lenovo X300!
    
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post #10 of 15
Quote:
Originally Posted by Klinkey View Post

Fair enough, yeah I would make sure that it is the screen. Another thing you might want to do is check that it isn't the output of the GPU to the screen. This would mean the HDMI would work, but the new screen wouldnt. Similarly to a desktop GPU having a display port and HDMI, the HDMI port doesn't work properly, but the HDMI does.
I'm not sure on laptop screen connections though, if you could test the screen in another laptop or something...

doubtful you will be able to get a drop in replacement screen to just test out, bu i have seen strange things happen. it looks like a screen issue all around though.


Quote:
Originally Posted by karmuhhhh View Post

Thanks, I'll give that a shot right now and see what happens. Just checked for 3G, but that's a no-go. Also, when I called HP earlier he verified via serial # that the warranty ended in either August or October of 2011 (I can't remember which), so considering it is a 1 year warranty, that means the laptop is only about a year and a half old which is much better than my 3 1/2 year old Lenovo X300!

not a bad deal at all. worth it to call the business side is pretty decent when it come to helping people out.

and least the screen will be about 70$ going off the range of screens that fit this model
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