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Razer RMA

post #1 of 15
Thread Starter 
I RMAed my Razer Imperator 2012 because the left click button was not working properly. The problem was that the mouse i got back had bad sleeve in the card and though it works fine its really used looking like a cat played with it. It was a Refb mouse so thats probably why it was like that. I asked Razer again if they will do anything about it and this is what i got back. What do you guys think?
Quote:

Hello XXXX,

We apologize for the problems you have had with your Razer product. In lieu of having to return the product for an exchange you can simply supply a picture of the unit showing the cut USB cord/audio connector and the serial number of the unit, Making sure that the cord is cut as close as possible to the unit. Once we have the picture we can send out a replacement product for you. You should be able to cut the cord with a standard pair of scissors. Please be sure to show the cut USB cord connector and the serial number in the same picture whenever possible.

We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. We just thought sending the picture would make things a bit easier and quicker for you.

Please let us know your choice and reply back to with the photo or let us know if you would prefer the traditional RMA number.
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Ishimura
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post #2 of 15
So they messed up and want you to fix their problem? Demand a brand new replacement or refund. That's some lamesauce if you ask me frown.gif

I've never used any Razor products, but the local Best Buy is closing and I have been debating picking up a Razor mechanical keyboard. Now I'm not so sure =/
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Phyllis
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post #3 of 15
Since it's under warranty, it wouldn't be worth Razer's time (or effort, or money) to have you ship it, have them replace it, fix yours, and re-sell it. They would much rather have you sacrifice the mouse so it can no longer be re-sold (though I imagine someone could re-wire it and make it work if they really wanted to), and then they would give you a new one.

Kind of wasteful, but not surprising.
Edited by mingqi53 - 5/2/12 at 2:12pm
post #4 of 15
Thread Starter 
Quote:
Originally Posted by dalastbmills View Post

So they messed up and want you to fix their problem? Demand a brand new replacement or refund. That's some lamesauce if you ask me frown.gif
I've never used any Razor products, but the local Best Buy is closing and I have been debating picking up a Razor mechanical keyboard. Now I'm not so sure =/

They will sent me a replacement. They just want me to kill the mouse i have no so i dont have to sent it to them.
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Ishimura
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post #5 of 15
It's always an option they provide. Same does for their keyboards. It is legitimate though... odd to the end user. It does save RMA shipping time and effort. Just go for it. and get your proper replacement smile.gif
    
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post #6 of 15
Sooooo.....

they want you to cut the cord of your mouse so they can set up an RMA with you?
Small wonder.
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Small wonder.
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post #7 of 15
I guess i misinterpreted that. Basically prove to them that the product is dead so you can't give it away? Strange way of doing business, but I guess whatever works.
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Phyllis
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post #8 of 15
Thread Starter 
Thanks guys. Wonder is it possible to rewire it. Love the mouse so much. Could use 2 at the same time.
Ishimura
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Ishimura
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post #9 of 15
it does sound a bit weird but like mingqi53 said, it is probably to make sure the product won't be resold (and the buyer will then complain of crappy quality) and prevent further damage to razer's name.
Yep, Aeris died
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Yep, Aeris died
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post #10 of 15
Why not? As long as you have an email from them stating that they told you to do it.
Occam's Razor
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Occam's Razor
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