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New ASUS Xonar Essence STX just caught on fire

post #1 of 18
Thread Starter 
So,

I just got my Xonar Essence STX today and popped it into my pci-e slot - plugged the 4 pin molex into the back of the card and booted up. I heard some little clicking and thought it was unusual; also my sound wasn't working at all.

I powered down and went to sit next to my computer so I could find out what the clicking was (could have been some stray wire hitting a fan perhaps. Well what happened next was a complete shocker.

As the computer was booting into windows the card literally caught on fire, I'm not talking about some just smoke or a spark - there was literally a big yellow flame emitting from the back of the PCB and my fire detector went off.

I quickly pulled the plug from the PSU and snatched the card out of the PCI-E slot (burnt the crap out of my self). Went and grabbed some air freshener because the smell was making me nauseous. About 5 minutes later my g/f asked me if I was cooking meth.

Snagged a quick picture:

zrWXp.jpg

Needless to say I will most certainly be conducting an RMA on this card - but I wonder how this happened and why?
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post #2 of 18
Something shorted out, maybe? Although it may just be a bad card.

Anyway, I'm sorry for your loss. No one really wants to deal with RMA.
    
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post #3 of 18
Ouch frown.gif

No idea of the cause but fyi the clicking noise is normal. my old STX did the same as does everyone elses tongue.gif

Good luck with RMA, hope they don't mess you around D;
post #4 of 18
The clicking is normal, its the mechanical relay which is meant to protect your headphone from popping, they all do that. I am wondering if the issue may have been caused by your PSU. I would definitely use a different power cable in a different connector when you get your new one. I may even RMA the PSU to be safe....actually I probably would, corsair may even give you money to replace that card.

Haha, meth lab...may not be a bad idea thinking.gif
post #5 of 18
Clicking on the sound card is usual, but catching fire is not.

Sorry for your loss.
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post #6 of 18
Thread Starter 
Quote:
Originally Posted by UsedPaperclip View Post

The clicking is normal, its the mechanical relay which is meant to protect your headphone from popping, they all do that. I am wondering if the issue may have been caused by your PSU. I would definitely use a different power cable in a different connector when you get your new one. I may even RMA the PSU to be safe....actually I probably would, corsair may even give you money to replace that card.
Haha, meth lab...may not be a bad idea thinking.gif

Never had a single issue with this power supply at all. Wouldn't think that was the case tongue.gif
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post #7 of 18
Stupid that they would use molex power, what is it used for on the card amplification?
Edited by Dillmiester - 5/2/12 at 5:58pm
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post #8 of 18
Ouch sorry to hear that, and yah like everyone says the click is normal you'll hear switching to every output when you get your new one. Sounds like a bad card though more than the psu being faulty.
Quote:
Originally Posted by Dillmiester View Post

Stupid that they would use molex power, what is it used for on the card amplification?

Yah it looks butt ugly with the molex running through but it's for the headphone amp
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post #9 of 18
Thread Starter 
Quote:
Originally Posted by Dillmiester View Post

Stupid that they would use molex power, what is it used for on the card amplification?

Not sure really. Glad it didn't screw up any of my other hardware.
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post #10 of 18
I've seen people force the power cable in the wrong way that caused this. Not saying that's the case, but it happens. Either way, RMA it.
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