Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › BSOD When Shutting Down or Restarting
New Posts  All Forums:Forum Nav:

BSOD When Shutting Down or Restarting

post #1 of 6
Thread Starter 
Windows 7 is showing BSOD whenever I shut down or restart the computer. Can someone please look over the dmp files and tell me what's going on?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80003319050
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I've ran memtest86 and passed 2 pass, also uninstalled Kaspersky Internet Security and Microsoft Security Essentials.

DMP files and Driver list.zip 446k .zip file
READY
(17 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1045T 78LMT-S2P HIS 6870 ADATA 8GB 1333mhz 
Hard DriveHard DriveHard DriveCooling
Samsung 830 128GB WD Caviar Black 2TB Seagate 2TB Corsair A70 
OSMonitorPowerCase
Windows 7 2x Acer 23" Antec NEO ECO 620W Antec 300 
Audio
M-Audio Mobilepre II 
  hide details  
Reply
READY
(17 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1045T 78LMT-S2P HIS 6870 ADATA 8GB 1333mhz 
Hard DriveHard DriveHard DriveCooling
Samsung 830 128GB WD Caviar Black 2TB Seagate 2TB Corsair A70 
OSMonitorPowerCase
Windows 7 2x Acer 23" Antec NEO ECO 620W Antec 300 
Audio
M-Audio Mobilepre II 
  hide details  
Reply
post #2 of 6
Hi smile.gif

I've taken a look at your attached dumps, and jeez!!! You BSOD'd over 10 times on the 3rd of May! I'm surprised you're still sane tongue.gif

Anyways, onto the matters of importance, all of your dumps were a 7F bugcheck with the culprit pointing to MAudioMobilePreII.sys. I cannot find this in the driver reference table, but after a quick Google search, I can only assume this is a driver for software relating to the M-Audio MOBILE PRE 2 USB Audio Interface/Production System.

I would check and see if the software for your product is fully up to date here. If it's not, update it and report back with your success or if you're still having issues. If it is up to date, try a reinstall. If that doesn't help, try removing the device all together for testing.

Also,

1. dtsoftbus01.sys is listed in your loaded drivers list, this is the Daemon Tools driver. This specific driver is well known to cause issues, as well as the virutalization program in general, especially if sptd.sys (the pass-through driver Daemon Tools uses) is installed as well, and it is for you.

With that being said, first off please remove Daemon Tools. Optional virutalization programs that don't use sptd.sys or cause issues are: PowerISO, ImgBurn, etc.

2. SPTD.sys is listed in your loaded drivers list, this is sometimes installed with Daemon Tools and is a HUGE causer of BSODs. Remove it using Duplex Secure's SPTD Uninstaller. After you've removed it, restart.

Driver(s) in need of update:
Quote:
ElbyCDFL.sys - Thu Dec 14 16:22:27 2006 (ElbyCDIO Filter Driver). Remove this software if it's not used or update the driver here.

ManyCam_x64.sys - Thu Mar 13 03:46:01 2008 (ManyCam Virtual Webcam). Remove this software if it's not used or update the driver here.

ctac32k.sys - Wed Jul 02 04:38:22 2008 (Creative Audio Driver). Update here.

Dump for reference:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Cardbox\Downloads\DMP files and Driver list\050212-13665-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xfffff800`0321e000 PsLoadedModuleList = 0xfffff800`03462650
Debug session time: Wed May  2 21:33:26.817 2012 (UTC - 4:00)
System Uptime: 1 days 10:30:00.097
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff800032da6c4}

Unable to load image \SystemRoot\system32\DRIVERS\MAudioMobilePreII.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MAudioMobilePreII.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioMobilePreII.sys
Probably caused by : MAudioMobilePreII.sys ( MAudioMobilePreII+1420c )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff800032da6c4

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000329a229 to fffff8000329ac80

STACK_TEXT:  
fffff880`03a8ed68 fffff800`0329a229 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`03a8ed70 fffff800`032986f2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`03a8eeb0 fffff800`032da6c4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`03aaafe0 fffff800`032da925 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!output_l+0x6a4
fffff880`03aab2a0 fffff800`032da96d : fffffa80`082b8b58 00000000`00000000 00000000`00000000 00000000`00000000 : nt!vsnprintf_l+0x75
fffff880`03aab310 fffff880`0a88b8a8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!vsnprintf+0x11
fffff880`03aab350 fffff880`0a8879ba : fffff880`0a893fb0 fffffa80`094f2060 00000000`00000004 00000000`00000000 : usbccgp!DebugWarn+0x50
fffff880`03aab590 fffff880`0a88572e : 00000000`0000000f fffffa80`094f21b0 fffffa80`094f21b8 fffffa80`07383570 : usbccgp!DispatchPdoInternalDeviceControl+0x7a
fffff880`03aab5c0 fffff880`0a99420c : fffffa80`094f2060 fffffa80`082fa401 fffffa80`00000000 fffffa80`09500000 : usbccgp!USBC_Dispatch+0x2de
fffff880`03aab640 fffffa80`094f2060 : fffffa80`082fa401 fffffa80`00000000 fffffa80`09500000 00000000`00000000 : MAudioMobilePreII+0x1420c
fffff880`03aab648 fffffa80`082fa401 : fffffa80`00000000 fffffa80`09500000 00000000`00000000 fffffa80`09912770 : 0xfffffa80`094f2060
fffff880`03aab650 fffffa80`00000000 : fffffa80`09500000 00000000`00000000 fffffa80`09912770 00000000`00000000 : 0xfffffa80`082fa401
fffff880`03aab658 fffffa80`09500000 : 00000000`00000000 fffffa80`09912770 00000000`00000000 fffff880`0a994d97 : 0xfffffa80`00000000
fffff880`03aab660 00000000`00000000 : fffffa80`09912770 00000000`00000000 fffff880`0a994d97 fffffa80`0951dde0 : 0xfffffa80`09500000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
MAudioMobilePreII+1420c
fffff880`0a99420c ??              ???

SYMBOL_STACK_INDEX:  9

SYMBOL_NAME:  MAudioMobilePreII+1420c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MAudioMobilePreII

IMAGE_NAME:  MAudioMobilePreII.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1830ea

FAILURE_BUCKET_ID:  X64_0x7f_8_MAudioMobilePreII+1420c

BUCKET_ID:  X64_0x7f_8_MAudioMobilePreII+1420c

Followup: MachineOwner
---------

post #3 of 6
Thread Starter 
Quote:
Originally Posted by E-Peen View Post

Hi smile.gif
I've taken a look at your attached dumps, and jeez!!! You BSOD'd over 10 times on the 3rd of May! I'm surprised you're still sane tongue.gif
Anyways, onto the matters of importance, all of your dumps were a 7F bugcheck with the culprit pointing to MAudioMobilePreII.sys. I cannot find this in the driver reference table, but after a quick Google search, I can only assume this is a driver for software relating to the M-Audio MOBILE PRE 2 USB Audio Interface/Production System.
I would check and see if the software for your product is fully up to date here. If it's not, update it and report back with your success or if you're still having issues. If it is up to date, try a reinstall. If that doesn't help, try removing the device all together for testing.

I can’t thank you enough. This problem has driven me MAD within the last 24 hours. I posted this very same thread in 4 different forums and not a single person was bothered to help. I checked all the forums for last time before considering formatting my HDD. OCN was the last forum that checked. Thank you for saving me from having to go through A LOT of hassle. Please take all of my reps, good sir. thumb.gif
READY
(17 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1045T 78LMT-S2P HIS 6870 ADATA 8GB 1333mhz 
Hard DriveHard DriveHard DriveCooling
Samsung 830 128GB WD Caviar Black 2TB Seagate 2TB Corsair A70 
OSMonitorPowerCase
Windows 7 2x Acer 23" Antec NEO ECO 620W Antec 300 
Audio
M-Audio Mobilepre II 
  hide details  
Reply
READY
(17 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1045T 78LMT-S2P HIS 6870 ADATA 8GB 1333mhz 
Hard DriveHard DriveHard DriveCooling
Samsung 830 128GB WD Caviar Black 2TB Seagate 2TB Corsair A70 
OSMonitorPowerCase
Windows 7 2x Acer 23" Antec NEO ECO 620W Antec 300 
Audio
M-Audio Mobilepre II 
  hide details  
Reply
post #4 of 6
My pleasure, please keep me updated smile.gif
post #5 of 6
Thread Starter 
Quote:
Originally Posted by E-Peen View Post

My pleasure, please keep me updated smile.gif

The problem was exactly what you expected to be, the M-Audio Mobilepre 2 driver. All I had to do is reinstalled the driver and everything was back to normal. Thanks again for the help.
READY
(17 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1045T 78LMT-S2P HIS 6870 ADATA 8GB 1333mhz 
Hard DriveHard DriveHard DriveCooling
Samsung 830 128GB WD Caviar Black 2TB Seagate 2TB Corsair A70 
OSMonitorPowerCase
Windows 7 2x Acer 23" Antec NEO ECO 620W Antec 300 
Audio
M-Audio Mobilepre II 
  hide details  
Reply
READY
(17 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1045T 78LMT-S2P HIS 6870 ADATA 8GB 1333mhz 
Hard DriveHard DriveHard DriveCooling
Samsung 830 128GB WD Caviar Black 2TB Seagate 2TB Corsair A70 
OSMonitorPowerCase
Windows 7 2x Acer 23" Antec NEO ECO 620W Antec 300 
Audio
M-Audio Mobilepre II 
  hide details  
Reply
post #6 of 6
Quote:
Originally Posted by BacsiLove View Post

The problem was exactly what you expected to be, the M-Audio Mobilepre 2 driver. All I had to do is reinstalled the driver and everything was back to normal. Thanks again for the help.

Good to hear your issue was straight forward, let me know if you have any further issues smile.gif
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Windows
Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › BSOD When Shutting Down or Restarting