Happy with Lamptron Customer Support? Question's or Complaints? We want to know what you think about Lamptron's customer support policy's and representatives. Feel free to post about your experiences with Lamptron Customer Support in this thread by posting or voting or you can contact me directly regarding any questions or complaints you may have at robert@lamptron.com .
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Lamptron Customer Support Feedback Thread
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post #2 of 50
5/21/12 at 2:09am
post #3 of 50
5/21/12 at 4:23pm
- xfullboost
- WaterCooler
- Joined: Jul 2011
- Location: Maryland
- Posts: 16
- Rep: 0 (Unique: 0)
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Lamptron couldnt be any worse with customer service. They don't reply to RMAs. Let alone emails. The phone numbers they list on their site are dead.
They claim to have a 1 year warranty on their fan controllers. But good luck getting them to respond if your unit fails in that time.
::::::EDIT::::::::
Shortly after this post the overclock.net Lamptron rep got in touch with me. Apparently their website RMA process is down, so he took my information directly and passed it along to Lamptron.
I received my replacement FC5 a week later. All the way from China Lamptron spared no expense. The express shipped my new fan controller, as well as included their new stainless steel modding tool kit.
I have to say, they went above and beyond my expectations.
Do not let my experience stop you from purchasing Lamptron products. I bought an FC3 today for my htpc, i wouldn't have done that a week ago!
Edited by xfullboost - 6/7/12 at 9:34pm
They claim to have a 1 year warranty on their fan controllers. But good luck getting them to respond if your unit fails in that time.
::::::EDIT::::::::
Shortly after this post the overclock.net Lamptron rep got in touch with me. Apparently their website RMA process is down, so he took my information directly and passed it along to Lamptron.
I received my replacement FC5 a week later. All the way from China Lamptron spared no expense. The express shipped my new fan controller, as well as included their new stainless steel modding tool kit.
I have to say, they went above and beyond my expectations.
Do not let my experience stop you from purchasing Lamptron products. I bought an FC3 today for my htpc, i wouldn't have done that a week ago!
Edited by xfullboost - 6/7/12 at 9:34pm
ElysiumDreamz
(32 items) |
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ElysiumDreamz
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post #4 of 50
6/7/12 at 6:58pm
- Sp33d Junki3
- PC Gamer
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I have the FC9, that has 2 colors that are completely wrong. White is cyan and yellow is green. 2 wires on molex no longer fit and has became loose.
Also what is with that short wire line, I mean you cant even hide the wire behind case, and most molex cables from psu wont even stretch that far in full tower cases on the top 5.25" bay.
You have to use molex extensions to get it to work.
I've been in contact them since April 12th, and yet to have this issue resolved.
2 months and just terrible service response from email. A total waste of $60 and never will own or recommend a lamptron product again.
Also what is with that short wire line, I mean you cant even hide the wire behind case, and most molex cables from psu wont even stretch that far in full tower cases on the top 5.25" bay.
You have to use molex extensions to get it to work.
I've been in contact them since April 12th, and yet to have this issue resolved.
2 months and just terrible service response from email. A total waste of $60 and never will own or recommend a lamptron product again.
Silent Gaming System
(27 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
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Silent Gaming System
(27 items) |
| CPU | Motherboard | Graphics | RAM |
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| Intel 3770k | Asus Z77 Sabertooth | EVGA GTX670 SC 4GB | Crucial Ballistix Tactical BLT2K8G3D1608ET3LX0 |
| Hard Drive | Hard Drive | Hard Drive | Hard Drive |
| Crucial M4 256GB | Corsair Force 115GB | WD Green 1TB | WD Green 1.5TB |
| Hard Drive | Optical Drive | Cooling | OS |
| WD Green 2TB | LG CH12LS28 Blu-Ray Reader | Swiftech H220 | Win7 64 Home SP1 |
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| Other | Other | Other | |
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post #5 of 50
6/12/12 at 6:59pm
- Sir Beregond
- WaterCooler
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- Joined: Jun 2010
- Location: Bailey, CO
- Posts: 1,483
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Frankly I am finding my lack of a camera and the fact Lamptron wants pics for everything on the RMA form has been keeping me from RMA'ing my dead FC5V2 for a couple weeks. Sigh. I think I can snag a camera this weekend....
That said, I understand why they want pictures, so as soon as I get 'em I will RMA my FC5V2 and report back on the experience.
That said, I understand why they want pictures, so as soon as I get 'em I will RMA my FC5V2 and report back on the experience.
My Precious...
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RIP Old Parts
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Work Laptop
(9 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| [Intel] Core i7-960 | [ASUS] Rampage III Formula | [EVGA] GTX 670 FTW 2GB | [Corsair] Dominator-GT 6GB DDR3-1866 |
| Hard Drive | Hard Drive | Hard Drive | Cooling |
| [Crucial] M4 128GB | [Samsung] Spinpoint F3 1TB | [WD] Caviar Black 750GB | [XSPC] Raystorm |
| Cooling | Cooling | Cooling | Cooling |
| [EVGA] GTX 680 Hydro Copper w/ Backplate | [XSPC] EX360 and EX240 | [XSPC] Dual-bay Res w/ [Swiftech] MCP655 | [Scythe] Gentle Typhoon AP-15 x 5 |
| Cooling | OS | Monitor | Keyboard |
| [Bitfenix] Spectre Pro Red LED - 140mm x 4 | [Windows] 7 Ultimate 64-Bit | [BenQ] XL2420TX | [Saitek] Cyborg V.5 Red LED |
| Power | Case | Mouse | Audio |
| [Corsair] AX850 | [NZXT] Switch 810 Matte Black | [Razer] Naga Epic Red LED | [Audio Technica] ATH-A700 |
| Audio | Other | ||
| [ASUS] Xonar Essence STX | [Lamptron] FC5-V2 | ||
| View all | |||
| CPU | Motherboard | Graphics | Graphics |
|---|---|---|---|
| [Intel] Core i5-650 | [ASUS] P7P55D EVO | [Sapphire] Radeon 5770 1GB | [XFX] Radeon 5770 1GB |
| RAM | RAM | Cooling | Cooling |
| [Corsair] XMS3 4GB DDR3-1600 | [Corsair] Vengeance 6GB DDR3-1600 | [Corsair] H50 | [Corsair] H100 |
| Power | Case | ||
| [Corsair] HX850 | [Cooler Master] CM-690, [Corsair] Obsidian 650D | ||
| View all | |||
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| Hard Drive | OS | Monitor | Keyboard |
| [Seagate] 320GB 7200 RPM | [Windows] 7 Enterprise 32-bit | [Lenovo] 19" Dual Screens | [Microsoft] Natural Ergonomic Keyboard 4000 |
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| [Lenovo] T410 Docking Station | |||
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My Precious...
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RIP Old Parts
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Work Laptop
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| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| [Intel] Core i7-960 | [ASUS] Rampage III Formula | [EVGA] GTX 670 FTW 2GB | [Corsair] Dominator-GT 6GB DDR3-1866 |
| Hard Drive | Hard Drive | Hard Drive | Cooling |
| [Crucial] M4 128GB | [Samsung] Spinpoint F3 1TB | [WD] Caviar Black 750GB | [XSPC] Raystorm |
| Cooling | Cooling | Cooling | Cooling |
| [EVGA] GTX 680 Hydro Copper w/ Backplate | [XSPC] EX360 and EX240 | [XSPC] Dual-bay Res w/ [Swiftech] MCP655 | [Scythe] Gentle Typhoon AP-15 x 5 |
| Cooling | OS | Monitor | Keyboard |
| [Bitfenix] Spectre Pro Red LED - 140mm x 4 | [Windows] 7 Ultimate 64-Bit | [BenQ] XL2420TX | [Saitek] Cyborg V.5 Red LED |
| Power | Case | Mouse | Audio |
| [Corsair] AX850 | [NZXT] Switch 810 Matte Black | [Razer] Naga Epic Red LED | [Audio Technica] ATH-A700 |
| Audio | Other | ||
| [ASUS] Xonar Essence STX | [Lamptron] FC5-V2 | ||
| View all | |||
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|---|---|---|---|
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| RAM | RAM | Cooling | Cooling |
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| [Seagate] 320GB 7200 RPM | [Windows] 7 Enterprise 32-bit | [Lenovo] 19" Dual Screens | [Microsoft] Natural Ergonomic Keyboard 4000 |
| Other | |||
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post #6 of 50
7/23/12 at 5:41pm
- Sir Beregond
- WaterCooler
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Reporting back....
I was pretty happy when Spawne immediately authorized a replacement unit for my FC5-V2 to be sent to me, and I was emailed from Lamptron confirming address information is correct to send the unit.
That was June 26th.
It is now July 23rd, and I am still patiently awaiting this replacement to show up.
I was pretty happy when Spawne immediately authorized a replacement unit for my FC5-V2 to be sent to me, and I was emailed from Lamptron confirming address information is correct to send the unit.
That was June 26th.
It is now July 23rd, and I am still patiently awaiting this replacement to show up.
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My Precious...
(24 items) |
RIP Old Parts
(10 items) |
Work Laptop
(9 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| [Intel] Core i7-960 | [ASUS] Rampage III Formula | [EVGA] GTX 670 FTW 2GB | [Corsair] Dominator-GT 6GB DDR3-1866 |
| Hard Drive | Hard Drive | Hard Drive | Cooling |
| [Crucial] M4 128GB | [Samsung] Spinpoint F3 1TB | [WD] Caviar Black 750GB | [XSPC] Raystorm |
| Cooling | Cooling | Cooling | Cooling |
| [EVGA] GTX 680 Hydro Copper w/ Backplate | [XSPC] EX360 and EX240 | [XSPC] Dual-bay Res w/ [Swiftech] MCP655 | [Scythe] Gentle Typhoon AP-15 x 5 |
| Cooling | OS | Monitor | Keyboard |
| [Bitfenix] Spectre Pro Red LED - 140mm x 4 | [Windows] 7 Ultimate 64-Bit | [BenQ] XL2420TX | [Saitek] Cyborg V.5 Red LED |
| Power | Case | Mouse | Audio |
| [Corsair] AX850 | [NZXT] Switch 810 Matte Black | [Razer] Naga Epic Red LED | [Audio Technica] ATH-A700 |
| Audio | Other | ||
| [ASUS] Xonar Essence STX | [Lamptron] FC5-V2 | ||
| View all | |||
| CPU | Motherboard | Graphics | Graphics |
|---|---|---|---|
| [Intel] Core i5-650 | [ASUS] P7P55D EVO | [Sapphire] Radeon 5770 1GB | [XFX] Radeon 5770 1GB |
| RAM | RAM | Cooling | Cooling |
| [Corsair] XMS3 4GB DDR3-1600 | [Corsair] Vengeance 6GB DDR3-1600 | [Corsair] H50 | [Corsair] H100 |
| Power | Case | ||
| [Corsair] HX850 | [Cooler Master] CM-690, [Corsair] Obsidian 650D | ||
| View all | |||
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| [Intel] Core i5-M520 @ 2.4GHz | [Lenovo] Thinkpad T410 | [Intel] Integrated (i5) | 4GB DDR3 |
| Hard Drive | OS | Monitor | Keyboard |
| [Seagate] 320GB 7200 RPM | [Windows] 7 Enterprise 32-bit | [Lenovo] 19" Dual Screens | [Microsoft] Natural Ergonomic Keyboard 4000 |
| Other | |||
| [Lenovo] T410 Docking Station | |||
| View all | |||
|
My Precious...
(24 items) |
RIP Old Parts
(10 items) |
Work Laptop
(9 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| [Intel] Core i7-960 | [ASUS] Rampage III Formula | [EVGA] GTX 670 FTW 2GB | [Corsair] Dominator-GT 6GB DDR3-1866 |
| Hard Drive | Hard Drive | Hard Drive | Cooling |
| [Crucial] M4 128GB | [Samsung] Spinpoint F3 1TB | [WD] Caviar Black 750GB | [XSPC] Raystorm |
| Cooling | Cooling | Cooling | Cooling |
| [EVGA] GTX 680 Hydro Copper w/ Backplate | [XSPC] EX360 and EX240 | [XSPC] Dual-bay Res w/ [Swiftech] MCP655 | [Scythe] Gentle Typhoon AP-15 x 5 |
| Cooling | OS | Monitor | Keyboard |
| [Bitfenix] Spectre Pro Red LED - 140mm x 4 | [Windows] 7 Ultimate 64-Bit | [BenQ] XL2420TX | [Saitek] Cyborg V.5 Red LED |
| Power | Case | Mouse | Audio |
| [Corsair] AX850 | [NZXT] Switch 810 Matte Black | [Razer] Naga Epic Red LED | [Audio Technica] ATH-A700 |
| Audio | Other | ||
| [ASUS] Xonar Essence STX | [Lamptron] FC5-V2 | ||
| View all | |||
| CPU | Motherboard | Graphics | Graphics |
|---|---|---|---|
| [Intel] Core i5-650 | [ASUS] P7P55D EVO | [Sapphire] Radeon 5770 1GB | [XFX] Radeon 5770 1GB |
| RAM | RAM | Cooling | Cooling |
| [Corsair] XMS3 4GB DDR3-1600 | [Corsair] Vengeance 6GB DDR3-1600 | [Corsair] H50 | [Corsair] H100 |
| Power | Case | ||
| [Corsair] HX850 | [Cooler Master] CM-690, [Corsair] Obsidian 650D | ||
| View all | |||
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| [Intel] Core i5-M520 @ 2.4GHz | [Lenovo] Thinkpad T410 | [Intel] Integrated (i5) | 4GB DDR3 |
| Hard Drive | OS | Monitor | Keyboard |
| [Seagate] 320GB 7200 RPM | [Windows] 7 Enterprise 32-bit | [Lenovo] 19" Dual Screens | [Microsoft] Natural Ergonomic Keyboard 4000 |
| Other | |||
| [Lenovo] T410 Docking Station | |||
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post #7 of 50
7/24/12 at 11:45am
- royalflush5
- Demanding to see life's manager
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- Location: U. S. of A.
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Name Team Rank Points / May Work Units / May royalflush5 1,505 933,761 / 9,609 822 / 8 - Select All Posts By This User
I'm still waiting on my replacement as well, I emailed them June 30th, Robert replied on July 4th, and said a replacement was on its way shortly, and I haven't received anything yet. I found it odd that I wasn't asked to confirm my shipping information either
I hope you get yours too Beregond, that's quite a wait
I hope you get yours too Beregond, that's quite a wait
The Lie
(18 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| Phenom II x4 965 BE | ASUS M5A97 | Radeon HD 6670 | Microcenter 4gb |
| Hard Drive | Optical Drive | Cooling | OS |
| WD Caviar Blue 500 Gb | Asus DVD/CD Rw | Corsair H80 | Windows 7 Home Premium |
| OS | Monitor | Power | Case |
| Ubuntu 11.10 | 23" Dell | OCZ Modxtreme 600w | Cooler Master 430 Elite |
| Mouse | Mouse Pad | Audio | Other |
| Logitech M305 | Rubber | Embedded | fans x5 |
| Other | |||
| Software | |||
| View all | |||
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The Lie
(18 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| Phenom II x4 965 BE | ASUS M5A97 | Radeon HD 6670 | Microcenter 4gb |
| Hard Drive | Optical Drive | Cooling | OS |
| WD Caviar Blue 500 Gb | Asus DVD/CD Rw | Corsair H80 | Windows 7 Home Premium |
| OS | Monitor | Power | Case |
| Ubuntu 11.10 | 23" Dell | OCZ Modxtreme 600w | Cooler Master 430 Elite |
| Mouse | Mouse Pad | Audio | Other |
| Logitech M305 | Rubber | Embedded | fans x5 |
| Other | |||
| Software | |||
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- Spawne32
- *cough* Stock *cough*
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- Joined: Jun 2008
- Location: NJ
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- Rep: 35 (Unique: 24)
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post #9 of 50
7/24/12 at 4:14pm
- Sir Beregond
- WaterCooler
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- Joined: Jun 2010
- Location: Bailey, CO
- Posts: 1,483
- Rep: 29 (Unique: 29)
- Select All Posts By This User
Quote:
Originally Posted by Spawne32 
I told you fellas china post is like the pony express, don't be surprised if someone literally on a horse and buggy shows up at your house to deliver the package.
I told you fellas china post is like the pony express, don't be surprised if someone literally on a horse and buggy shows up at your house to deliver the package.
I don't recall that but ok.
Just know I have been happy with your part in this process. Its just slow for the replacement.
|
My Precious...
(24 items) |
RIP Old Parts
(10 items) |
Work Laptop
(9 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| [Intel] Core i7-960 | [ASUS] Rampage III Formula | [EVGA] GTX 670 FTW 2GB | [Corsair] Dominator-GT 6GB DDR3-1866 |
| Hard Drive | Hard Drive | Hard Drive | Cooling |
| [Crucial] M4 128GB | [Samsung] Spinpoint F3 1TB | [WD] Caviar Black 750GB | [XSPC] Raystorm |
| Cooling | Cooling | Cooling | Cooling |
| [EVGA] GTX 680 Hydro Copper w/ Backplate | [XSPC] EX360 and EX240 | [XSPC] Dual-bay Res w/ [Swiftech] MCP655 | [Scythe] Gentle Typhoon AP-15 x 5 |
| Cooling | OS | Monitor | Keyboard |
| [Bitfenix] Spectre Pro Red LED - 140mm x 4 | [Windows] 7 Ultimate 64-Bit | [BenQ] XL2420TX | [Saitek] Cyborg V.5 Red LED |
| Power | Case | Mouse | Audio |
| [Corsair] AX850 | [NZXT] Switch 810 Matte Black | [Razer] Naga Epic Red LED | [Audio Technica] ATH-A700 |
| Audio | Other | ||
| [ASUS] Xonar Essence STX | [Lamptron] FC5-V2 | ||
| View all | |||
| CPU | Motherboard | Graphics | Graphics |
|---|---|---|---|
| [Intel] Core i5-650 | [ASUS] P7P55D EVO | [Sapphire] Radeon 5770 1GB | [XFX] Radeon 5770 1GB |
| RAM | RAM | Cooling | Cooling |
| [Corsair] XMS3 4GB DDR3-1600 | [Corsair] Vengeance 6GB DDR3-1600 | [Corsair] H50 | [Corsair] H100 |
| Power | Case | ||
| [Corsair] HX850 | [Cooler Master] CM-690, [Corsair] Obsidian 650D | ||
| View all | |||
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| [Intel] Core i5-M520 @ 2.4GHz | [Lenovo] Thinkpad T410 | [Intel] Integrated (i5) | 4GB DDR3 |
| Hard Drive | OS | Monitor | Keyboard |
| [Seagate] 320GB 7200 RPM | [Windows] 7 Enterprise 32-bit | [Lenovo] 19" Dual Screens | [Microsoft] Natural Ergonomic Keyboard 4000 |
| Other | |||
| [Lenovo] T410 Docking Station | |||
| View all | |||
|
My Precious...
(24 items) |
RIP Old Parts
(10 items) |
Work Laptop
(9 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| [Intel] Core i7-960 | [ASUS] Rampage III Formula | [EVGA] GTX 670 FTW 2GB | [Corsair] Dominator-GT 6GB DDR3-1866 |
| Hard Drive | Hard Drive | Hard Drive | Cooling |
| [Crucial] M4 128GB | [Samsung] Spinpoint F3 1TB | [WD] Caviar Black 750GB | [XSPC] Raystorm |
| Cooling | Cooling | Cooling | Cooling |
| [EVGA] GTX 680 Hydro Copper w/ Backplate | [XSPC] EX360 and EX240 | [XSPC] Dual-bay Res w/ [Swiftech] MCP655 | [Scythe] Gentle Typhoon AP-15 x 5 |
| Cooling | OS | Monitor | Keyboard |
| [Bitfenix] Spectre Pro Red LED - 140mm x 4 | [Windows] 7 Ultimate 64-Bit | [BenQ] XL2420TX | [Saitek] Cyborg V.5 Red LED |
| Power | Case | Mouse | Audio |
| [Corsair] AX850 | [NZXT] Switch 810 Matte Black | [Razer] Naga Epic Red LED | [Audio Technica] ATH-A700 |
| Audio | Other | ||
| [ASUS] Xonar Essence STX | [Lamptron] FC5-V2 | ||
| View all | |||
| CPU | Motherboard | Graphics | Graphics |
|---|---|---|---|
| [Intel] Core i5-650 | [ASUS] P7P55D EVO | [Sapphire] Radeon 5770 1GB | [XFX] Radeon 5770 1GB |
| RAM | RAM | Cooling | Cooling |
| [Corsair] XMS3 4GB DDR3-1600 | [Corsair] Vengeance 6GB DDR3-1600 | [Corsair] H50 | [Corsair] H100 |
| Power | Case | ||
| [Corsair] HX850 | [Cooler Master] CM-690, [Corsair] Obsidian 650D | ||
| View all | |||
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| [Intel] Core i5-M520 @ 2.4GHz | [Lenovo] Thinkpad T410 | [Intel] Integrated (i5) | 4GB DDR3 |
| Hard Drive | OS | Monitor | Keyboard |
| [Seagate] 320GB 7200 RPM | [Windows] 7 Enterprise 32-bit | [Lenovo] 19" Dual Screens | [Microsoft] Natural Ergonomic Keyboard 4000 |
| Other | |||
| [Lenovo] T410 Docking Station | |||
| View all | |||
- Spawne32
- *cough* Stock *cough*
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- Joined: Jun 2008
- Location: NJ
- Posts: 315
- Rep: 35 (Unique: 24)
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Quote:
Originally Posted by Sir Beregond
I don't recall that but ok.
Just know I have been happy with your part in this process. Its just slow for the replacement.
I don't recall that but ok.
Just know I have been happy with your part in this process. Its just slow for the replacement.
If you could do me a favor just pm me your name and address so i can double check the shipment, I cant seem to find your online alias in my records.
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