Lamptron Customer Support Feedback Thread - Page 2

Reporting back.

I got my replacement FC5-V2 last night 8/7/12. I have a few things both pros and cons.

Spawne's part of the RMA was absolutely fantastic. I thank you sir for being quick to provide solutions to submit the RMA when the website was down. You were quick to approve the replacement, and you were able to provide me updates when asked. Your part in this is fantastic, so you have a 10/10 from me.

I was surprised to find the cables that came with my FC5-V2 were sleeved in black. The molex cable was individually sleeved in black, and the connectors are black. I am very happy with this as I figured it would come back with the stock multicolored cables with white connectors. Kudos again.

However, my big complaint was the amount of time it took for the replacement to actually arrive. The RMA was submitted 6/26 and the replacement arrive 8/7. Even though the replacement was supposedly "shipped", it had never actually shipped until I emailed 7/23 to ask for a status, to which it was found out the replacement never shipped out. At that point however, it had finally shipped and Spawne provided me a tracking number. I finally received a package 8/7, definetely from China as the packing slip was Chinese.

So everything was good except for the fact it didn't ship when it was supposed to and the amount of time it took was just far too long. Definately not high ratings for that. That process needs to be shortened considerably, but then again maybe their main market is Asia.
Edited by Sir Beregond - 8/10/12 at 8:46am

Hi Sir Beregond,

Yes, we´ve changed our policy on new products (manufactured as opposed to just newly released products) and they now come with sleeved cables, we feel this improves the product a lot.

As for the shipping, as Spawne mentioned, it is a bit like the pony express, as for the date of shipment, sometimes it´s delayed slightly in order to send several products at once. I apologize for the delay but I´m happy to know you are happy with the replacement : )

I was after particular Vandal switches but I could not find them. I was browsing on the net with no success so I have turn to Lamptron support and those guys found for me a seller who has exactly what I need on stock. That was really great help

Glad we could help Cembo, did you make the order from Amazon in the end?
Edited by Luciel - 8/20/12 at 10:11am

I emailed Lamptron support regarding their FC Touch and the amount of power on their channels.

They responded with technically accurate information and I was thoroughly impressed. As a matter of fact, I would buy again simply based on their support. I hope nothing changes as they grow.

Keep up the good work. I absolutely love my FC5-V2!

But man...any plans to address the long ship times. I understand why that is happening, but it is not good. Only thing keeping me from rating 10/10 overall.
Edited by Sir Beregond - 8/22/12 at 9:06am

Hey guys wanted to post my experience with the companies rma policies.

they were great, i was at 11 months and my fc6 laid down and died on me, the screen just went blank, everything else still worked. No readings what so ever would show up on the screen. I emailed their support, scanned my receipt sent in a video of the defective product, they sent a replacement right away, no hassle. The shipping from asia took about a month, but a nice new fc6 was packaged in with enough bubble wrap so that none of the canada post soccer players could ruin it...... anyways just thought it was nice that i didnt have to waste my money shipping the defective item back and be without a fan controller.



hope this helps !

Finally got a chance to instal my replacement, posting back:

It arrived at my house about 2.5 weeks ago, I've been busy since and never got a chance to instal it. It came packaged really well and shipped with a modding toolkit which was really awesome. I read above that fan controllers now ship with sleeved cables which is awesome, because the sleeveing job was very good, I don't think there were any exposed wires.

I'm giving it a 10/10 because of the great service, the only thing you can do to make it better was the shipping time, which may or may not be under your control, but other then that, keep up the great work guys!

My FC3 just died.
The RMA process is....interesting.
The website RMA form does not work so I emailed them the information required.

(Correspondence has been moved to a later post.)
Edited by Cancer - 8/31/12 at 1:11am