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Lamptron Customer Support Feedback Thread - Page 5

Poll Results: How would you rate Lamptron Customer Support?

 
  • 29% (7)
    10 (Excellent)
  • 16% (4)
    9
  • 4% (1)
    8
  • 20% (5)
    7
  • 0% (0)
    6
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    5
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    4
  • 0% (0)
    3
  • 4% (1)
    2
  • 8% (2)
    1
  • 12% (3)
    0 (Worst)
24 Total Votes  
post #41 of 50
11/5/12 at 3:38pm
So my FC6 wasn't work as it should be, and i have email Lamptron support team, and they after some emails have sent me back another FC to replace this one, so could i be more happy with it?! No I think... The FC is on its way to me, now its just wait.
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post #42 of 50
11/17/12 at 1:47am
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Right,im really am quite angry,i got a SECOND fc6 to replace the one that failed,this one decides to catch FIRE instead!! Now this unacceptable! I cant RMA due to the faceplate but this is my SECOND controller,im getting this independently verified as to whether this is capable of handling 20w,if not then they can expect a letter from my legal rep soon.

Terrible products that are not fit for purpose.


526152_10151502494118362_1992458377_n.jpg

I am displaying my rig at i47 for XSPC in 2 weeks,unless Lamptron come thru,i have to re do the whole face plate and re-paint....



I was in contact with Luciel on FB,he said they will sponsor any future builds but not do anything about this. How can i recommend your products in good faith if they keep failing like this??

I had to mod the faceplate (remove screws and dot superglue to hold it in place) but this doesnt effect the operation of this controller.
The watercooling retailer i mod for is just about to order from Lamptron,they are concerned also about the fail rate.

Log link: http://www.overclock.net/t/1229853/sr-2-build
Edited by B NEGATIVE - 11/17/12 at 2:40am
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post #43 of 50
11/17/12 at 11:45am
Will there ever be an 30W - 8 channel touch fan controller?
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post #44 of 50
11/19/12 at 8:58am
I was experiencing some problems with both my FC6 controllers thus the need to make contact with Lamptron costumers service. I was happy to get a fast reply from them ( 1 day ) and the process went swiftly forward, they asked to supply the necessary documentation such as purchase receipt and after validating the product as still being inside the warranty offer to send replacements, moreover I got offered a better product the FC5-v2 biggrin.gif.

Although almost two months went by since the first contact ( 24 October ) until I got the controllers ( Today ) I recognize the majority of it was due to shipping inside china [ 29 Oct - 15Nov ] after I got a DHL international shipping code the item only took 4day from NY to Portugal, that was impressive thumb.gif

Both controllers are fully functional and the problems I had with the FC6 no longer exist with the FC-5v2. Overall I'm really happy with lamptron costumers service, even tough there are some points where I think they could improve. On one hand the shipping time and in another their English which whilst completely understandable isn't the best.
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post #45 of 50
11/19/12 at 9:06am
Quote:
Originally Posted by Fuganater View Post

One of the Nixie tubes in my FC10 cracked so I emailed the RMA dpet. They got back to me in like 4 hours and after 4 emails they are going to send me 2 new nixie tubes via expedited mail service! Normally they make you send the controller back and then they mail it back to you via the cheapest (slowest) route. They were very understanding with how I need to finish my mod soon.

Best service I have seen in a long time. Thanks guys!

Well low and behold, my 2x Nixie Tube replacements came in! Thanks Lamptron!
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post #46 of 50
1/9/13 at 10:57am
I purchased an FC5v2 recently, delivered 2 days ago. When installing yesterday I found I had a faulty temp sensor wire.
Emailed Lamptron about a replacement wire, or even to just purchase one and was told to go through the retailer, amazon/platinum micro. If they can't do anything I'm to contact them again.
I see no reason to send the entire unit back through some lengthy process when I'd rather pay a couple of dollars and just get the wire.

I'm not sure why they directed me to leave feedback here when they haven't done anything for my situation, but there you have it. I'll update as things progress. Rather than RMA over such a simple issue, I'd probably just return the thing over fooling with it further.


edit 1/16/13:
Platinum Micro, Inc., the seller through Amazon, contacted me immediately after going through Amazon to reach them. Had an issue with 1 sensor wire, they immediately sent me, with confirmation number, a full set to be sure it was taken care of. Great seller and still happy with the product as well. No qualms with going through either again in the future.
thumb.gifthumb.gif
Edited by Defcon Won - 1/16/13 at 9:58pm
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post #47 of 50
1/17/13 at 8:37pm
Hi Defcon,

Unfortunately our policy when it comes to RMA is to change the whole product, there are of course some exceptions, say we know a specific part of a product has had problems and we´ve had them before so we send out the replacement part. In your case it´s I pressume a question of bad luck but we´d normally suggest you RMA the whole unit in the case of course that you have issues with the direct seller of the unit.

You did exactly what I was going to suggest, contact the seller. Thankfully they seem to have been good to you but in the future do not doubt that we will help you as best we can, let us know how the new sensors turn out!
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post #48 of 50
1/19/13 at 6:42pm
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I have 4 F2-C's and all have a frozen rheostat.The retailer said he quit handling your products simply due to too many returns.This is a pretty low tech fan controller (no screen,just basic electronic parts).If you would have used better parts from the beginning (I say this as every unit has the same problem) I would be a pro Lamptron "Happy Customer".If you have any rheostats I will perform the repair myself,as it is I have to try and find a helpful clerk at a parts supply store.
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post #49 of 50
1/20/13 at 12:02pm
Hi PCCstudent,

The FC2 is quite an old unit that was revised, recently we´ve known of certain units that have basically been sitting in a shelve for quite some time from certain retailers, those units are rather old (even if they´ve never been opened). I take it the problem occured after the 30 initial days? If so, are they under one year old so we could do an RMA for you.
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post #50 of 50
4/22/13 at 10:26pm
I don't suppose Lamptron has any plans for a PWM controller?

The only truly manually controllable PWM ones I'm aware of are from Zalman and they only push 7 watts per channel.

Sunbeam has some but they are all pass-through from the motherboard or they reinterpret the PWM into voltage control.....i.e. they don't actually modulate the PWM line.
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