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Verizon DSL

Poll Results: Stick with Verizon or find a new ISP?

 
  • 0% (0)
    Stay with Verizon DSL
  • 0% (0)
    Go with XFINITY
  • 0% (0)
    Find someone other than the above two.
 
post #1 of 2
Thread Starter 
This is going to be a bit long, sorry, but I wanted to put in as much background information as possible. We have had Verizon DSL for ~5 years in our condo without any issue. It's been a nice and reliable 3.5 down and 1 up, capable of HD streaming just about everything but YouTube. But I blame YouTube for that smile.gif However, the last 6 months our internet has been acting up, really bad. We had to start resetting the modem once every couple weeks, then once a week, then once a day, now we're down to resetting the modem almost anytime we want to use the internet. We're living with it because right now verizon is basically giving us free internet because the problem has gone on for so long.

Basically, we had our first modem from Verizon for the first 4.5 years, it was some old ActionTec thing. So the verizon people told us it was a modem problem. They then proceeded to send us a D-Link modem, then some other modem that I don't remember the brand off the top of my head. I think the only 'brand' marking on it was Verizon, didn't think they made their own modem though.

So after a couple months of them realizing it wasn't the modem, they then "rebuilt" the circuit (no idea what that means, explanation?). That worked for about two days, then we were back to resetting every couple hours. So they sent out a technician, who said our line was "just fine" and that it must be a router (also, I thought DSL used modems and not routers?) problem. Apparently, he didn't read the file to know we'd already been through three modems rolleyes.gif So they next guy they sent out a week later said the line was "too saturated (>90%)" and the reason was our home security system. He went to the box and split the telephone line from the internet line, and said the saturation went down to 60% for the internet (don't understand the whole saturation thing or splitting thing either). Our ping went from 45ms down to 12ms, but again after a day or two we went back to having to reset the modem every couple hours.

Needless to say, after hours of being on the phone, multiple modems and technicians, even though my internet is currently free I'm getting really sick of this crap. Just wondering if any of you network people out there might have a solution that Verizon can't figure out, or if your opinion is to find a new ISP. Unfortunately, we don't have much of a choice tbh, our current options are Verizon DSL, XFINITY, and I think Cox. There's a lot of "Comcast authorized retailers" in the area, but it seems those three ISPs are our choices. We don't have FiOS yet, don't know why it's not in our area yet, and the LTE is really spotty plus it's horrid for gaming, my average ping is like 115ms, so as far as I can tell those are my three choices. Unless, of course, someone in the NoVA area has a suggestion for a different ISP that is reliable smile.gif

I've always understood DSL to be a much more solid and stable connection then cable. Because cable shares the line, the more people that use the line the slower your speeds and higher your ping gets. That is one of the reasons I've stood by our DSL for so long instead of switching to cable. People lately have begun saying this concept is wrong, and cable speeds are just as consistent as DSL, and are much faster than DSL. I can't really find a clear answer, although I'm sure someone will come up with a lmgtfy link that points directly to a clear answer frown.gif Any help would be much appreciated.

::edit:: it seems DSL modems can act as a router as well, I guess that makes sense. So it can be called either a router or a modem and either way would be correct.
Edited by b3machi7ke - 5/4/12 at 9:23am
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post #2 of 2
If your DSL is solid and you have been able to game on it no problem...unless you need 15Megs down I would hold out for FIOS.

Comcast is garbage and that might just be my opinion...being a 5 year FiOS user who was previously a 6 year Comcast customer.

Either way the support sucks on both side of the fence.

I have had more issues with Comcast than I ever did with Verizon.

I know that while DSL is a much older and sometimes considered lesser technology...hundreds of thousands of businesses across the nation still use DSL every day. It is in y opinion that I would definitely prefer to use DSL at 1.5 up/down over a Comcast 15/5 plan.

At least I know what I am getting...and I do not have to sign up for some crazy bundled package just to get a decent rate.

Even Verizon plays that damn game.

I have FiOS TV and Internet I have the basic HD package and 35/35. I pay $80/month.

Now they do not offer a 35/35 plan without TV in my area. If I wanted a 25/25 Internet only it would cost $95/month.

I barely watch TV, but it is worth it for me since I constantly download files almost 24/7 and having 5MB per sec is amazing.

for gaming though 1.5megs is good, it is all about the ping/Latency.

I did not read the whole OP are you on the east coast? if so Verizon pretty much owns the east coast so you get better latency on their backbone than going via Comcast.

Also with cable you will have prime time to worry about when you really can't burst since the lines are so jammed. Everyone on facebook and twitter -_-

You are also on a shared collision domain on a hub with Comcast.
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