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Origin account hacked! - Page 2

post #11 of 29
Bugger! Let us know how you go and good luck.
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Krähe R3
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post #12 of 29
Thread Starter 
Thank you Jebus!!! biggrin.gif

I finally got my account back... after 20 emails back and forth with the useless EA customer reps in India I was finally able to speak with an actual customer rep in the US. She was very nice and fixed my problem in 10 min.

If this happens to anyone else, don't waste your time emailing or using live chat, go straight to the phones.
    
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post #13 of 29
So my Origin account was hacked today ,used the Origin Chat it went well until they asked for my birthdate to verify my account.The problem is i didnt use my real birhdate to create my account so they cant help me as stupid me cant remember it.The question I will ask is any idea what i can possibly do next ?
post #14 of 29
Quote:
Originally Posted by Dudioca View Post

So my Origin account was hacked today ,used the Origin Chat it went well until they asked for my birthdate to verify my account.The problem is i didnt use my real birhdate to create my account so they cant help me as stupid me cant remember it.The question I will ask is any idea what i can possibly do next ?

If you are going to create accounts with fake information why not write it down? Only thing you can do now is tell them your story and hope they believe you.
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post #15 of 29
Quote:
Originally Posted by Dudioca View Post

So my Origin account was hacked today ,used the Origin Chat it went well until they asked for my birthdate to verify my account.The problem is i didnt use my real birhdate to create my account so they cant help me as stupid me cant remember it.The question I will ask is any idea what i can possibly do next ?

that's rough... i am not sure how they would get around that...
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post #16 of 29
top of battlelog.

"NOTICE We are aware of the stats losses occuring and are working on a fix"
post #17 of 29
going through the same crap now.
Ea is impossible to get a hold of, and since my email and account was changed, I can't log into their help. pita!!!!!
the black thing
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post #18 of 29
Thread Starter 
Quote:
Originally Posted by black06g85 View Post

going through the same crap now.
Ea is impossible to get a hold of, and since my email and account was changed, I can't log into their help. pita!!!!!

Create a new one and call them directly. Contacting customer service through email was brutal since they always went straight to India/Pakistan. When I called, I got a very nice lady from the US and she changed everything for me in 5 min.
    
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post #19 of 29
yeah I finally got ahold of them today. but since there was some glitch with my birthdate through xbox of all things., I'm stuck waiting until a supervisor can go over the case.
the black thing
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the black thing
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post #20 of 29
My account was recently hacked as well. I was wondering if anyone had a "escalated" case and how long it took them to call you back?
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