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GSM Gnex weird issue and Samsung replacement.

post #1 of 3
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I just purchased a GSM Galaxy Nexus From Google last monday. Got it on wednesday the first thing i did was put a screen Protector on it before booting the phone up.(ArmorSuit MilitaryShield) The phone work great on Thursday no issues what so ever. Then i Friday i went to the gym. Kept the thing in my pocket and wiped my hands before touching anything on the phone. (Waiting for otterbox to arrive)

I as soon as i get out i notice Condensation in the front camera. I soon as i received a text my phone hung up and reboot itself. After loading again to the home screen it hung up again as soon as text pop up again. I after 8 tries i final was frustrated. Took the SIM card out and swipe to the right with my finger to try to see if i could unlock it to the home screen.

I was finally able to get into the phone and turn on airplane mode before it hung up again. After i did that i Sut down phone and put the SIM card back in. Repeated the the same steps. As i turn airplane mode off the phone hung up again! (Seems everyone in the mother had to text me at that moment) I was able to make two phone call's before it lock up, but i couldn't hear them and they couldn't hear me. Called 611 then i was able to hear at&t computer but sound like the speaker was dieing. Then the phone lock up and reboot itself.

So i go into the boot loader. The phone was functioning perfected in the boot loader. Play with it for about 10mins. No hangs up. I found that weird. So i reboot the phone was able to get myself into the Factory reset. After that i did a hard factory reset.

So i call Google and they sent me over to Samsung. Samsung wants to do a replacement. I don't mind doing that i just don't like the fact they need a CC number just in case they have to Charge if the phone was abuseded which it wasn't. Baby the hell out of it. They asking me if the phone came into any touch with liquid. The the only thing i could think of was the solution the screen Protector Company sent. I didn't spray the solution directly on the phone but the direction told me to spray couple of sprays on the side of the SP that was going on the screen. (2 Sprays).

The Samsung rep told me the systoms don't sound like water damage. So after getting off the phone (About 1 hr) i notice the condensation was disappearing from the lens. So i took a quick blow dryer to it for about 30 secs. Turn the phone back on and everything been rock solid (Expect for wifi cutting in and out for some reason) for about 2 days.

So tomorrow Samsung fiance department will be calling me for my CC info. My question do you think i should send it in ? Do you think they will find water damage? Was this water damage ? Does the GSM galaxy nexus have Water Sticker ? I'm not able to find one. (Every where i googled no one had a direct answer)

I'm not trying to rip Samsung off i just don't want this to happen down the road again. If it was water damage ill just deal with it i guess.

I wonder if i don't open the new phone tey send me and just use my phone in till i hear back from them... will i be able to send the Replacement phone back if it was water damage ? Just pay the shipping costs? First time dealing with something like this

What do you think i should do ?

Thank you for any input.

Sorry for the wall of text.




edit: Phone has been running Stock ICS 4.04. No Root has been done.
Edited by Fallendreams - 5/6/12 at 10:40pm
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Haswell-E
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post #2 of 3
The fact that the Operating System was a Stock OS when you were experiencing those problems is surprising to me because usually anything that is considered Stock is considered consumer ready. Now before I start asking questions I will have to say the operating system, Ice Cream Sandwich, has had a lot of notable issues ranging from carriers all across the spectrum. So I wouldn't be surprised if this was just an update or a problem that caused the phone to loop. Here are a couple questions are just to clarify things:
  • Normally condensation doesn't appear on anything without applied humidity or some sort of water source, such as exhaling on the device, rubbing sweat in the screen then drying it with your palm etc. My question is if the front camera had condensation in it, as opposed to on it, why didn't you return the phone to Google specifying unknown water damage to the phone fresh out of the box? If this is not the case, and the condensation happened after you were done working out, then your body heat probably created enough humidity around the device to create a foggy lens. This alone isn't considered water damage and I only specified water damage in the previous question because if your phone, off of Stock, is continually rebooting as if in a loop, because of a software malfunction/water damage, that is out of your control if you didn't do anything to the phone to cause it to be that way.

You need to read the warranty that came with the device from Google explaining any problems and what to do if they occur. If I were you I'd just send it in for a replacement to whoever you bought the phone from, Google I think. The reason they transferred you to Samsung was because of the looping your phone was doing.

Now because my dad is heavily involved in the tech world, conferences etc*, he handed me a Google Samsung Galaxy Nexus S to test out, because his work was debating between 1 or 3 possible replacement phones to standardize a contract previous from blackberry. When I obtained the phone, after attaching a dummy Google account to it, it updated to ICS 4.0.4 and I had no problems.

I say just return the phone
    
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post #3 of 3
Quote:
Originally Posted by Fallendreams View Post

I just purchased a GSM Galaxy Nexus From Google last monday. Got it on wednesday the first thing i did was put a screen Protector on it before booting the phone up.(ArmorSuit MilitaryShield) The phone work great on Thursday no issues what so ever. Then i Friday i went to the gym. Kept the thing in my pocket and wiped my hands before touching anything on the phone. (Waiting for otterbox to arrive)
I as soon as i get out i notice Condensation in the front camera. I soon as i received a text my phone hung up and reboot itself. After loading again to the home screen it hung up again as soon as text pop up again. I after 8 tries i final was frustrated. Took the SIM card out and swipe to the right with my finger to try to see if i could unlock it to the home screen.
I was finally able to get into the phone and turn on airplane mode before it hung up again. After i did that i Sut down phone and put the SIM card back in. Repeated the the same steps. As i turn airplane mode off the phone hung up again! (Seems everyone in the mother had to text me at that moment) I was able to make two phone call's before it lock up, but i couldn't hear them and they couldn't hear me. Called 611 then i was able to hear at&t computer but sound like the speaker was dieing. Then the phone lock up and reboot itself.
So i go into the boot loader. The phone was functioning perfected in the boot loader. Play with it for about 10mins. No hangs up. I found that weird. So i reboot the phone was able to get myself into the Factory reset. After that i did a hard factory reset.
So i call Google and they sent me over to Samsung. Samsung wants to do a replacement. I don't mind doing that i just don't like the fact they need a CC number just in case they have to Charge if the phone was abuseded which it wasn't. Baby the hell out of it. They asking me if the phone came into any touch with liquid. The the only thing i could think of was the solution the screen Protector Company sent. I didn't spray the solution directly on the phone but the direction told me to spray couple of sprays on the side of the SP that was going on the screen. (2 Sprays).
The Samsung rep told me the systoms don't sound like water damage. So after getting off the phone (About 1 hr) i notice the condensation was disappearing from the lens. So i took a quick blow dryer to it for about 30 secs. Turn the phone back on and everything been rock solid (Expect for wifi cutting in and out for some reason) for about 2 days.
So tomorrow Samsung fiance department will be calling me for my CC info. My question do you think i should send it in ? Do you think they will find water damage? Was this water damage ? Does the GSM galaxy nexus have Water Sticker ? I'm not able to find one. (Every where i googled no one had a direct answer)
I'm not trying to rip Samsung off i just don't want this to happen down the road again. If it was water damage ill just deal with it i guess.
I wonder if i don't open the new phone tey send me and just use my phone in till i hear back from them... will i be able to send the Replacement phone back if it was water damage ? Just pay the shipping costs? First time dealing with something like this
What do you think i should do ?
Thank you for any input.
Sorry for the wall of text.
edit: Phone has been running Stock ICS 4.04. No Root has been done.

how long did you wait before turning on your phone again? And did you remove the battery?
because if you turned it on straight away without waiting for at the very minimum 8-12hours you've very likely had liquid leak in and damage the phone

read entire thread: http://forum.xda-developers.com/showthread.php?t=1398094
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