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Can Somebody Diagnose This? - Page 2

post #11 of 15
Click (or is it double click?) the event, answer yes. and you'll get Microsoft's explaination of the failure.

Look for events occuring just before a BSOD.

You can also filter the events so you see only the errors.

Check the software logs too.
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post #12 of 15
Hi smile.gif

I've taken a look at your dump, it's your traditional x124 hardware Genuine_Intel bugcheck. Before I go into a super elaborate post, the most basic cause of this bugcheck is an unstable OC, so that is likely your issue. For testing purposes, temporarily bring every OC'd component back to stock settings to ensure this is not related to another piece of hardware or a 3rd party driver. Once we're done solving your issue, you can go back to OC'ing.

I'd help you achieve stability, but I don't OC so my expertise there is lacking and I'd give misinformation, so if it's your OC, you'll have to go elsewhere, my apologies.

Second of all, after checking your loaded drivers list, sptd.sys is listed. sptd.sys is the SCSI Pass Through Direct Host - Daemon Tools and Alcohol 120 (known issues with Win7). I'm not seeing a Daemon Tools driver in your loaded list, so did you previously have it installed and then you uninstalled it?

Regardless, use DuplexSecure's SPTD Uninstaller to fully and safely remove sptd.sys. After you've removed it, restart.

Driver(s) in need of update:

camfilt2.sys - Wed Aug 29 08:56:49 2007 (Filter Driver for the Herculues Webcams). Uninstall the software using this driver of update it here.

Dump for reference:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Cardbox\Downloads\050712-10530-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xfffff800`03000000 PsLoadedModuleList = 0xfffff800`03244650
Debug session time: Mon May  7 01:50:55.340 2012 (UTC - 4:00)
System Uptime: 0 days 3:44:11.542
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800d9f3028, be000000, 800400}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800d9f3028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  iTunes.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`045eca98 fffff800`035faa3b : 00000000`00000124 00000000`00000000 fffffa80`0d9f3028 00000000`be000000 : nt!KeBugCheckEx
fffff800`045ecaa0 fffff800`0318cb33 : 00000000`00000001 fffffa80`0da93470 00000000`00000000 fffffa80`0da934c0 : hal!HalBugCheckSystem+0x1e3
fffff800`045ecae0 fffff800`035fa700 : 00000000`00000728 fffffa80`0da93470 fffff800`045ece70 fffff800`045ece00 : nt!WheaReportHwError+0x263
fffff800`045ecb40 fffff800`035fa052 : fffffa80`0da93470 fffff800`045ece70 fffffa80`0da93470 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`045ecc90 fffff800`035f9f0d : 00000000`00000004 00000000`00000001 fffff800`045ecef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`045eccd0 fffff800`035ede88 : fffffa80`0ca8ab60 fffffa80`0ca8ac20 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`045ecd00 fffff800`0307b56c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`045ecd30 fffff800`0307b3d3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`045ece70 fffff800`03072541 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0ae11940 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x51


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

0: kd> !thread
GetPointerFromAddress: unable to read from fffff800032ae000
THREAD fffffa800ca8ab60  Cid 0f88.089c  Teb: 000000007ef3b000 Win32Thread: fffff900c2538c20 WAIT: (UserRequest) UserMode Non-Alertable
    fffffa800ca9d4e0  NotificationEvent
Not impersonating
GetUlongFromAddress: unable to read from fffff800031edba4
Owning Process            fffffa800c9bd9e0       Image:         iTunes.exe
Attached Process          N/A            Image:         N/A
fffff78000000000: Unable to get shared data
Wait Start TickCount      862272       
Context Switch Count      488299                 LargeStack
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address 0x0000000067893490
Stack Init fffff8800ae11c70 Current fffff8800ae117c0
Base fffff8800ae12000 Limit fffff8800ae0b000 Call 0
Priority 15 BasePriority 15 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5

post #13 of 15
By makings sure that it is at 100 i meant in cpuz. My motherboard needs the bios setting to be 100.2 to get 100 in bios.
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post #14 of 15
Thread Starter 
Quote:
Originally Posted by Fatalrip View Post

By makings sure that it is at 100 i meant in cpuz. My motherboard needs the bios setting to be 100.2 to get 100 in bios.

Sorry for the late response to both of you and yes its at 100.
Quote:
Originally Posted by E-Peen View Post

Hi smile.gif

I've taken a look at your dump, it's your traditional x124 hardware Genuine_Intel bugcheck. Before I go into a super elaborate post, the most basic cause of this bugcheck is an unstable OC, so that is likely your issue. For testing purposes, temporarily bring every OC'd component back to stock settings to ensure this is not related to another piece of hardware or a 3rd party driver. Once we're done solving your issue, you can go back to OC'ing.

I'd help you achieve stability, but I don't OC so my expertise there is lacking and I'd give misinformation, so if it's your OC, you'll have to go elsewhere, my apologies.

Second of all, after checking your loaded drivers list, sptd.sys is listed. sptd.sys is the SCSI Pass Through Direct Host - Daemon Tools and Alcohol 120 (known issues with Win7). I'm not seeing a Daemon Tools driver in your loaded list, so did you previously have it installed and then you uninstalled it?

Regardless, use DuplexSecure's SPTD Uninstaller to fully and safely remove sptd.sys. After you've removed it, restart.

Driver(s) in need of update:

camfilt2.sys - Wed Aug 29 08:56:49 2007 (Filter Driver for the Herculues Webcams). Uninstall the software using this driver of update it here.

Dump for reference:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Cardbox\Downloads\050712-10530-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xfffff800`03000000 PsLoadedModuleList = 0xfffff800`03244650
Debug session time: Mon May  7 01:50:55.340 2012 (UTC - 4:00)
System Uptime: 0 days 3:44:11.542
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800d9f3028, be000000, 800400}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800d9f3028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  iTunes.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`045eca98 fffff800`035faa3b : 00000000`00000124 00000000`00000000 fffffa80`0d9f3028 00000000`be000000 : nt!KeBugCheckEx
fffff800`045ecaa0 fffff800`0318cb33 : 00000000`00000001 fffffa80`0da93470 00000000`00000000 fffffa80`0da934c0 : hal!HalBugCheckSystem+0x1e3
fffff800`045ecae0 fffff800`035fa700 : 00000000`00000728 fffffa80`0da93470 fffff800`045ece70 fffff800`045ece00 : nt!WheaReportHwError+0x263
fffff800`045ecb40 fffff800`035fa052 : fffffa80`0da93470 fffff800`045ece70 fffffa80`0da93470 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`045ecc90 fffff800`035f9f0d : 00000000`00000004 00000000`00000001 fffff800`045ecef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`045eccd0 fffff800`035ede88 : fffffa80`0ca8ab60 fffffa80`0ca8ac20 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`045ecd00 fffff800`0307b56c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`045ecd30 fffff800`0307b3d3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`045ece70 fffff800`03072541 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0ae11940 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x51


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

0: kd> !thread
GetPointerFromAddress: unable to read from fffff800032ae000
THREAD fffffa800ca8ab60  Cid 0f88.089c  Teb: 000000007ef3b000 Win32Thread: fffff900c2538c20 WAIT: (UserRequest) UserMode Non-Alertable
    fffffa800ca9d4e0  NotificationEvent
Not impersonating
GetUlongFromAddress: unable to read from fffff800031edba4
Owning Process            fffffa800c9bd9e0       Image:         iTunes.exe
Attached Process          N/A            Image:         N/A
fffff78000000000: Unable to get shared data
Wait Start TickCount      862272       
Context Switch Count      488299                 LargeStack
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address 0x0000000067893490
Stack Init fffff8800ae11c70 Current fffff8800ae117c0
Base fffff8800ae12000 Limit fffff8800ae0b000 Call 0
Priority 15 BasePriority 15 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5


E-Peen thank you for helping me out with this one! smile.gif
     
CPUGraphicsRAMHard Drive
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CPUGraphicsRAMHard Drive
Intel i7 6700HQ Nvidia GTX 970m 8GB's Micron DDR4 2133 Samsung SM951 256GB m.2 SSD 
Hard DriveOSAudio
Seagate 500GB SHDD Windows 10 Enterprise x64 Soundblaster X-Fi 5 
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post #15 of 15
My pleasure, please keep me updated.
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