** Resolved: 5/25/2012 ** Beware: Newegg denies RMA for damaged open boxed motherboards! *PICS... - Page 12

Quote:

Originally Posted by stargate125645 

I knew that last bit; I was thinking you may have tried something else. It never hurts to call again and speak to a representative. If I were you, I would ask to speak to a manager and explain things as cordially as possible. Mentioning this thread may also get you some leeway.

I decided to call them about the motherboard today. I spoke with a very nice & polite representative. She said the item was returned with physical damage caused by user error. I pleaded my case but there wasn't much she could do. She said she's going to put in an internal request for a return and noted that I said others on this forum & resellerratings.com have been in the exact situation as I.

Quote:

Originally Posted by Bal3Wolf 

They did it for me they did a advance rma for my 2600k, sabertooth p67 and my memory no problems at all didnt charge me a dime they paid shipping both ways.

I'm glad you didn't have any issues. I didn't have any issues with Newegg for years until this situation.

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Originally Posted by mandrix 

Gigabyte has shipped my board and no mention of charges. Hopefully it's fixed. So turnaround after they received it was about 11 days.

I hope so too. Being stuck with a broken motherboard sucks!

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Originally Posted by Powagoat 

The same thing happened to me this month. I ordered a motherboard, and the pcie slots didn't work, but everything else was perfect otherwise. I sent it in and they claim I bent the pins in the cpu socket, which I can assure you I did not. There's no recourse from their claim because their rep said I could have damaged them putting the plastic protective cover on, and of course there's no way to photograph it once the cover is on. The best you could do is shoot a video of you putting it on but I doubt you'd ever convince them to watch it.
They also threatened to suspend my account if I disputed it with my credit card and it was rejected.
Thankfully all I gave them money for on that computer was motherboard and memory. Newegg won't get any more of my business.

I actually put the cover on, took it off to see if I damaged any pins , and then put it back on again. Even if I mentioned that, they could just say that I damaged it the second time I put the cover back on.

Quote:

Originally Posted by WoodiE 

My order came in two parts, the case on Wednesday (shipped from NJ) and the rest of the order yesterday (shipped from CA). Everything came in working order with no issues at all. I will say the motherboard box had a tear in it about 4-5 inches long that had me concerned a bit, but opened the box and everything was nothing was damaged in any way.
Otherwise everything went perfect.

You should be thankful that the tear didn't damage the CPU socket in any way. I'm glad you had a good experience with them.

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Originally Posted by Raiden911 

Can't believe that they would send an open box mobo in the mobo packaging. that just doesnt work.
I concur with some have stated about newegg's customer service, lately starting this year, their CS have been unwilling to help.
If they cannot provide us an open box mobo that's in working condition, they shouldnt sell them if they are not willing to take the steps in checking and testing them.
Even when we (OCNers) sell our used mobos here in the market place, we all know that we gotta to try our best to package the mobo the best way possible. It just sucks that a retailer such as newegg has such recent standards in place.

I think Newegg's standards began dropping after they started selling kitchen utensils and furniture. The company probably got too big to micromanage.

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Originally Posted by Mrip541 

A number of years ago I bought a few open box items from NE over the course of a couple months. None of it worked and I haven't tried again.

Hopefully this thread will serve it's purpose to deter people from buying any open boxed items from Newegg.

Quote:

Originally Posted by stargate125645 

I knew that last bit; I was thinking you may have tried something else. It never hurts to call again and speak to a representative. If I were you, I would ask to speak to a manager and explain things as cordially as possible. Mentioning this thread may also get you some leeway.

Thank you stargate125645. I don't think I would have given them a call if it wasn't for you.

Quote:

Originally Posted by stargate125645 

So does this mean the request was approved? It's a sure thing that they are going to accept your return? If so, that's fantastic! Be sure to keep tabs on the situation - especially if you can speak to the same representative. Also, if Newegg is not paying for shipping for you to return it (and I wouldn't push your luck if they aren't), be sure to either get Delivery Confirmation through USPS or ship via UPS or FedEx so you can get tracking.
I can't count how many times it's taken multiple phone calls to a company to get them to do the right thing, but it's almost always more effective than writing as long as you respect the person on the other line. It took MLB 2 months and at least 4 phone calls to refund me money for their MLB.tv service. It took me half a dozen calls to Hyundai Motor Finance to get them to move my car payments to the principle only - but it saved me a couple hundred. It took me several phone calls and the help from my local agent's staff to push through a refund on some of my State Farm payments that were overpaid due to their snafu. It's for sure a giant pain in the ass, but you will eventually find someone who appreciates the fact that you're a lot nicer than the dick they just spoke to on the phone and they will understand your situation.
Edit: For the record, I rarely buy used electronic items simply to avoid these types of situations. The only open box item I've ever bought was a set of Monster Turbine Pro Copper earbuds from OneCall. And I only did that after making sure with OneCall that I would still get the lifetime warranty even though they were open box. The purchase has worked out fantastically, but I'm still too much of a wuss to buy open box items the vast majority of the time.

The RMA was approved. I explained my whole situation so I doubt they're going to deny my return again. They sent me a UPS prepaid label so there will be tracking. I will update again if and when I finally get the store credit.

I don't usually buy used electronic items but I trusted Newegg to take care of me if anything should happen within the 30 day return period. I also believed that there was the remainder of a 3 year serial based warranty.

I'm always polite to customer service representatives.  I don't blame the employees for their company's policy or some other error not caused by them.

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Originally Posted by SightUp 

I got a bent Gene-Z before too!

Did you get my old mobo?

I might have, that's how my first motherboard looked like!

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Originally Posted by stargate125645 

They give you store credit? So what are you going to get?

They're going to give me store credit once they receive my return. I'm going to wait for a good deal on a router. My current Linksys router has been acting up.