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** Resolved: 5/25/2012 ** Beware: Newegg denies RMA for damaged open boxed motherboards! *PICS inside* - Page 9

post #81 of 127
Quote:
Originally Posted by listen to remix View Post

Quote:
Originally Posted by stargate125645 View Post

You ought to be careful how you word things. Misinformation is not going to help your case; what you originally said is entirely different than what you "quoted" as written in the e-mail from Newegg.
Sorry, I wrote the post without re-reading the E-mail. When I went back to read the E-mail, I noticed the wording was different which is why I decided to quote them to clear the situation.

I never told them I was going to file a charge back. I will have to contact my credit card company about the issue and that's how they responded to me. They assumed that I was going to file a charge-back and said they were going to suspend my account and stop servicing me for that reason. They did not say they will ban me if I contact my credit card company. They will if I contact the credit card company AND file a charge back.

I apologize again for my poor wording.
No reason to apologize as we know you're sincere; if you want to use this thread as leverage we have to make sure it is squeaky clean! Have you mentioned this thread to them yet? Bad publicity can be a nice incentive!
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post #82 of 127
Thread Starter 
Quote:
Originally Posted by stargate125645 View Post

No reason to apologize as we know you're sincere; if you want to use this thread as leverage we have to make sure it is squeaky clean! Have you mentioned this thread to them yet? Bad publicity can be a nice incentive!

 


I haven't mentioned this thread to them yet. I am waiting for the motherboard to arrive back at my doorstep to examine the damage. I will keep this thread updated with photos.

    
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post #83 of 127
Quote:
Originally Posted by listen to remix View Post

Quote:
Originally Posted by stargate125645 View Post

No reason to apologize as we know you're sincere; if you want to use this thread as leverage we have to make sure it is squeaky clean! Have you mentioned this thread to them yet? Bad publicity can be a nice incentive!



I haven't mentioned this thread to them yet. I am waiting for the motherboard to arrive back at my doorstep to examine the damage. I will keep this thread updated with photos.
Do you have the ability to take videos, perhaps with a phone? It never hurts to record yourself opening up the package so you can show it was damaged upon arrival. (I do that with motherboards simply because they are so easily damaged - even if I buy new motherboards.) I realize it may be a moot point for your now, but if you ever convince them to send a replacement again...
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post #84 of 127
Quote:
Originally Posted by stargate125645 View Post

Do you have the ability to take videos, perhaps with a phone? It never hurts to record yourself opening up the package so you can show it was damaged upon arrival. (I do that with motherboards simply because they are so easily damaged - even if I buy new motherboards.) I realize it may be a moot point for your now, but if you ever convince them to send a replacement again...

I bought my last motherboard from newegg, the box was squished a little (it had video card in it too). I took a ton of pictures of the outside of the box from all angles and close ups with the tape still intact (to prove it was not opened). Though nothing was wrong with either of them.
post #85 of 127
Thread Starter 

Major update on the OP

    
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post #86 of 127
Wow, Newegg are still *****es. Good thing I went with NCIX this time.
post #87 of 127
Ouch! Is there a warranty through Asus at all?
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post #88 of 127
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post #89 of 127
Thread Starter 
Quote:
Originally Posted by Quantum Reality View Post

Ouch! Is there a warranty through Asus at all?

There probably isn't warranty through Asus because of the damaged pins.

 

Oh and for those contemplating on purchasing  opened box motherboards from Newegg, the maximum warranty you will receive is 90 days from Asus because the item is refurbished.

 

Quote:
Originally Posted by james_rich View Post

Wow, Newegg are still *****es. Good thing I went with NCIX this time.

What did Newegg do to you?

    
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post #90 of 127
Quote:
Originally Posted by listen to remix View Post

There probably isn't warranty through Asus because of the damaged pins.

Oh and for those contemplating on purchasing  opened box motherboards from Newegg, the maximum warranty you will receive is 90 days from Asus because the item is refurbished.

What did Newegg do to you?
Me? Oh nothing just the last time I ordered a full rig from them and they sent me a openbox CPU with 50% bent pins. Refused to refund, luckily it was a sempron.
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