Overclock.net › Forums › Graphics Cards › Graphics Cards - General › Update 6 (FINAL UPDATE): Horrible Asus RMA (In post #1)
New Posts  All Forums:Forum Nav:

Update 6 (FINAL UPDATE): Horrible Asus RMA (In post #1) - Page 8

post #71 of 78
7/18/12 at 4:39pm
Thread Starter 
Quote:
Originally Posted by PureBlackFire View Post

ridiculous. I'm gonna contact them about my replacement as it's been two days and I've heard nothing. meanwhile, newegg is trying to tell me something lol. newegg knows best lol (Click to show)
602

I would say just keep on bugging them. I was lucky that I did have two 5870's so I was able to get by with my working one but I can understand how much more worse it would be if that was my only working card.

Update 5:

So I just got off the phone with Asus once again and I guess, like I mentioned in my previous posts, that I was now talking to someone that actually had some power to do something. Anyways, he said that he would correct the problem and sure enough they didn't have any 5870's that matched my card so he suggested a 6870. Thank god I asked earlier what would be a correct card for a better generation because I told him that was actually a down step from my card and that he could look up any benchmarks on the web to find that. So he conceded eventually and went to talk to his parts person again.

Next he came back on the phone and said that he would ship me a 6970 DirectCu2. I said that sounds great. He send me an express label so I should have the card by next week and be able to give it a test. He said that he would test it before hand but I already received one bad card!

Hopefully this is the LAST RMA about this card. To bad it is after 6 my time so I can't ship it today.
MellaMonster
(14 items)
 
MellaWork
(8 items)
  		 
CPUMotherboardGraphicsRAM
1090T Gigabyte 890FX UD5 Asus 5870 4GB MushkinRidgebacks 
Hard DriveCoolingOSMonitor
1.5TB Black VRaptorx2 Raid 0 60OCZ Vertex EK Supreme Windows 7 x64bit 2xSamsung 23' 
PowerCase
Corsair 850HX HAF 932 
View all
CPUMotherboardGraphicsRAM
i5 760 EVGA P55 Zotac 9800 Patriot 8GB 
Hard DriveOSPowerCase
1.5 Black + Green win7 650W Corsair MiniCase 
View all
  hide details  
Reply
MellaMonster
(14 items)
 
MellaWork
(8 items)
  		 
CPUMotherboardGraphicsRAM
1090T Gigabyte 890FX UD5 Asus 5870 4GB MushkinRidgebacks 
Hard DriveCoolingOSMonitor
1.5TB Black VRaptorx2 Raid 0 60OCZ Vertex EK Supreme Windows 7 x64bit 2xSamsung 23' 
PowerCase
Corsair 850HX HAF 932 
View all
CPUMotherboardGraphicsRAM
i5 760 EVGA P55 Zotac 9800 Patriot 8GB 
Hard DriveOSPowerCase
1.5 Black + Green win7 650W Corsair MiniCase 
View all
  hide details  
Reply
post #72 of 78
7/18/12 at 4:44pm
yeah I wouldn't have settled for a 6870 either, it's close in multi gpu setups but it is certainly not as good a single card as a 5870.

The 6970 will be a nice upgrade for sure thumb.gif
Poison
(14 items)
  		  
CPUMotherboardGraphicsRAM
AMD 1055t Biostar 890fxe 5870 Samsung 
Hard DriveOptical DriveCoolingOS
OCZ Vertex 2 LG Blu ray Scythe Ninja 3 rev. B win7 64 ultimate 
MonitorKeyboardPowerMouse
HP 2511x microsoft Sidewinder Enermax Modu 87+ 900 Asus GX800 
Mouse PadAudio
none Yamaha RX-V955, B&W bookshelves and Infinity PS-8 
View all
  hide details  
Reply
Poison
(14 items)
  		  
CPUMotherboardGraphicsRAM
AMD 1055t Biostar 890fxe 5870 Samsung 
Hard DriveOptical DriveCoolingOS
OCZ Vertex 2 LG Blu ray Scythe Ninja 3 rev. B win7 64 ultimate 
MonitorKeyboardPowerMouse
HP 2511x microsoft Sidewinder Enermax Modu 87+ 900 Asus GX800 
Mouse PadAudio
none Yamaha RX-V955, B&W bookshelves and Infinity PS-8 
View all
  hide details  
Reply
post #73 of 78
7/18/12 at 4:51pm
Thread Starter 
Quote:
Originally Posted by trulsrohk View Post

yeah I wouldn't have settled for a 6870 either, it's close in multi gpu setups but it is certainly not as good a single card as a 5870.
The 6970 will be a nice upgrade for sure thumb.gif

Yeah, that is what I was thinking. I won't be able to crossfire but I think I might sell my other 5870 anyways. I really don't have any high demanding games anymore that the 6970 shouldn't be able to run.
MellaMonster
(14 items)
 
MellaWork
(8 items)
  		 
CPUMotherboardGraphicsRAM
1090T Gigabyte 890FX UD5 Asus 5870 4GB MushkinRidgebacks 
Hard DriveCoolingOSMonitor
1.5TB Black VRaptorx2 Raid 0 60OCZ Vertex EK Supreme Windows 7 x64bit 2xSamsung 23' 
PowerCase
Corsair 850HX HAF 932 
View all
CPUMotherboardGraphicsRAM
i5 760 EVGA P55 Zotac 9800 Patriot 8GB 
Hard DriveOSPowerCase
1.5 Black + Green win7 650W Corsair MiniCase 
View all
  hide details  
Reply
MellaMonster
(14 items)
 
MellaWork
(8 items)
  		 
CPUMotherboardGraphicsRAM
1090T Gigabyte 890FX UD5 Asus 5870 4GB MushkinRidgebacks 
Hard DriveCoolingOSMonitor
1.5TB Black VRaptorx2 Raid 0 60OCZ Vertex EK Supreme Windows 7 x64bit 2xSamsung 23' 
PowerCase
Corsair 850HX HAF 932 
View all
CPUMotherboardGraphicsRAM
i5 760 EVGA P55 Zotac 9800 Patriot 8GB 
Hard DriveOSPowerCase
1.5 Black + Green win7 650W Corsair MiniCase 
View all
  hide details  
Reply
post #74 of 78
7/18/12 at 5:05pm
for a 5870 replacement, a company should either match it with a 6950, which is the closest performance equivalent from AMD or the 6970 as the next generation's flagship card. EVGA gave my friend a gtx480 as a replacement for a gtx280 rma. and that only took him one try.
My System
(15 items)
  		  
CPUMotherboardGraphicsRAM
i5 4670K Asrock Z87 Extreme 6 EVGA ACX GTX 780 16GB Corsair Vengeance 1.35V 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 SSD 128GB 1tb WD Caviar Black Samsung 22x dvd burner Corsair H100i 
OSMonitorPowerCase
Window 7 Ultimate 64 bit Dell P2311H Corsair HX750 Corsair Carbide 500R white 
View all
  hide details  
Reply
My System
(15 items)
  		  
CPUMotherboardGraphicsRAM
i5 4670K Asrock Z87 Extreme 6 EVGA ACX GTX 780 16GB Corsair Vengeance 1.35V 
Hard DriveHard DriveOptical DriveCooling
Samsung 830 SSD 128GB 1tb WD Caviar Black Samsung 22x dvd burner Corsair H100i 
OSMonitorPowerCase
Window 7 Ultimate 64 bit Dell P2311H Corsair HX750 Corsair Carbide 500R white 
View all
  hide details  
Reply
post #75 of 78
7/18/12 at 10:38pm
  • Joined: Mar 2007
  • Location: Anchorage, AK
  • Posts: 17,225
  • Trader Rating: 89
  • Folding Team Rank: 412
  •  
    Name Team Rank Points / Jun Work Units / Jun
    ericeod 412 6,792,941 / 2,513,889 1,260 / 137
       
  • Select All Posts By This User
I don't think the customer service reps really understand the products all that well. I was offered a 6970 to replace a 5970. They said the clock speed was higher. I said, "Yeah, the clock speed of a single GPU, but my card has dual GPUs and I run 3 monitors in Eyefinity."
My System
(18 items)
  		  
CPUMotherboardGraphicsRAM
i7 3930k ASUS P9X79 Deluxe ASUS 7970 DC2T 32Gb G.Skill Sniper 1866 Cas10 
Hard DriveHard DriveHard DriveHard Drive
OS: Mushkin Cronos DX SSD Intel X25-M SSD Seagate HHD Samsung F3 
Optical DriveCoolingOSMonitor
LG BluRay x12 Noctua NH-D14 Windows 8 Pro 64 ASUS VW226H 26" x3 Eyefinity 
KeyboardPowerCaseMouse
Logitech G19 Seasonic 1250w 80+ Gold Silverstone Fortress FT02 Logitech G9X 
Audio
ASUS Xonar DX 
View all
  hide details  
Reply
My System
(18 items)
  		  
CPUMotherboardGraphicsRAM
i7 3930k ASUS P9X79 Deluxe ASUS 7970 DC2T 32Gb G.Skill Sniper 1866 Cas10 
Hard DriveHard DriveHard DriveHard Drive
OS: Mushkin Cronos DX SSD Intel X25-M SSD Seagate HHD Samsung F3 
Optical DriveCoolingOSMonitor
LG BluRay x12 Noctua NH-D14 Windows 8 Pro 64 ASUS VW226H 26" x3 Eyefinity 
KeyboardPowerCaseMouse
Logitech G19 Seasonic 1250w 80+ Gold Silverstone Fortress FT02 Logitech G9X 
Audio
ASUS Xonar DX 
View all
  hide details  
Reply
post #76 of 78
7/18/12 at 10:49pm
Quote:
Originally Posted by PureBlackFire View Post

for a 5870 replacement, a company should either match it with a 6950, which is the closest performance equivalent from AMD or the 6970 as the next generation's flagship card. EVGA gave my friend a gtx480 as a replacement for a gtx280 rma. and that only took him one try.

EVGA is nice like that, Asus is clearly not. I wonder if my 280s still work redface.gif
The Abomination
(16 items)
  		  
CPUMotherboardGraphicsRAM
i7 3930k Asus Rampage Extreme IV EVGA GTX Titan SLI Samsung Eco ram 4x4GB 1867 MHz 
Hard DriveCoolingCoolingCooling
Samsung 840 Pro 512GB MIPS Iceforce+RE-IV blocks EK XXL Titan blocks Watercool MO-RA3 Pro 120 
MonitorKeyboardPowerCase
3 x VG248QE in 2D Portrait LightBoost Surround Ducky Shine II DK9008 Seasonic X1250 Fractal XL Define 
MouseMouse PadAudioAudio
A4Tech-XL760H Artisan Shiden Klipsch Pro Media 2.1 Creative Titanium HD 
View all
  hide details  
Reply
The Abomination
(16 items)
  		  
CPUMotherboardGraphicsRAM
i7 3930k Asus Rampage Extreme IV EVGA GTX Titan SLI Samsung Eco ram 4x4GB 1867 MHz 
Hard DriveCoolingCoolingCooling
Samsung 840 Pro 512GB MIPS Iceforce+RE-IV blocks EK XXL Titan blocks Watercool MO-RA3 Pro 120 
MonitorKeyboardPowerCase
3 x VG248QE in 2D Portrait LightBoost Surround Ducky Shine II DK9008 Seasonic X1250 Fractal XL Define 
MouseMouse PadAudioAudio
A4Tech-XL760H Artisan Shiden Klipsch Pro Media 2.1 Creative Titanium HD 
View all
  hide details  
Reply
post #77 of 78
7/31/12 at 6:54pm
Thread Starter 
Final update on the first page.
MellaMonster
(14 items)
 
MellaWork
(8 items)
  		 
CPUMotherboardGraphicsRAM
1090T Gigabyte 890FX UD5 Asus 5870 4GB MushkinRidgebacks 
Hard DriveCoolingOSMonitor
1.5TB Black VRaptorx2 Raid 0 60OCZ Vertex EK Supreme Windows 7 x64bit 2xSamsung 23' 
PowerCase
Corsair 850HX HAF 932 
View all
CPUMotherboardGraphicsRAM
i5 760 EVGA P55 Zotac 9800 Patriot 8GB 
Hard DriveOSPowerCase
1.5 Black + Green win7 650W Corsair MiniCase 
View all
  hide details  
Reply
MellaMonster
(14 items)
 
MellaWork
(8 items)
  		 
CPUMotherboardGraphicsRAM
1090T Gigabyte 890FX UD5 Asus 5870 4GB MushkinRidgebacks 
Hard DriveCoolingOSMonitor
1.5TB Black VRaptorx2 Raid 0 60OCZ Vertex EK Supreme Windows 7 x64bit 2xSamsung 23' 
PowerCase
Corsair 850HX HAF 932 
View all
CPUMotherboardGraphicsRAM
i5 760 EVGA P55 Zotac 9800 Patriot 8GB 
Hard DriveOSPowerCase
1.5 Black + Green win7 650W Corsair MiniCase 
View all
  hide details  
Reply
post #78 of 78
8/5/12 at 8:15am

4-5 months for a reasonable outcome on an RMA is absolutely bogus. Asus will never get a cent from me

Gaming Dream
(17 items)
  		  
CPUMotherboardGraphicsRAM
i5-4670K Haswell ASRock Z87 Extreme4 Sapphire Vapor-x 7950 3GB with Boost Team Vulcan 8GB (2 x 4GB) DDR3 1600 (PC3 12800) 
Hard DriveOptical DriveCoolingCooling
Plextor M5P 128GB Pro LITE-ON iHAS124-04  Hyper 212 EVO COOLER MASTER R4 4 pack kit (Case fans) 
OSMonitorKeyboardPower
Windows 8 64 still in progress Not sure yet Logitech K120 Rosewill Capstone 450w (Haswell ready) 
CaseMouseMouse PadAudio
Cooler Master HAF XB Logitech G100s Steel Series QCK WoW Cata Klipsch Pro Media 2.1 
Other
Asus Xonar DG-5.1 Sound Card 
View all
  hide details  
Reply
Gaming Dream
(17 items)
  		  
CPUMotherboardGraphicsRAM
i5-4670K Haswell ASRock Z87 Extreme4 Sapphire Vapor-x 7950 3GB with Boost Team Vulcan 8GB (2 x 4GB) DDR3 1600 (PC3 12800) 
Hard DriveOptical DriveCoolingCooling
Plextor M5P 128GB Pro LITE-ON iHAS124-04  Hyper 212 EVO COOLER MASTER R4 4 pack kit (Case fans) 
OSMonitorKeyboardPower
Windows 8 64 still in progress Not sure yet Logitech K120 Rosewill Capstone 450w (Haswell ready) 
CaseMouseMouse PadAudio
Cooler Master HAF XB Logitech G100s Steel Series QCK WoW Cata Klipsch Pro Media 2.1 
Other
Asus Xonar DG-5.1 Sound Card 
View all
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Graphics Cards - General
Overclock.net › Forums › Graphics Cards › Graphics Cards - General › Update 6 (FINAL UPDATE): Horrible Asus RMA (In post #1)