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PSA: Intel will void your warranty if you use a 3rd party cooler - Page 5

post #41 of 77
Well if you keep the stock cooler then you need to scrape off any paste it may have on it. Otherwise they will know it was not used.

Wow my forum app just double posted instead of editing.. awesome. Sorry about that.
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post #42 of 77
I went through the Intel cpu RMA process on an i7-920 about two years ago.The rep. asked for the HSF and I told him that "I have one around here but I am not sure it is the one for that exact cpu".Rep said "no problem just make sure a HSF gets shipped back". It seems like a bit of rule tightening is happening.No questions asked about cooling method (besides conversation previously related),no questions about overclocking,I did voulenteer that I used approved RAM for board type.Beyond this basic info,no other information sought by Intel rep.
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post #43 of 77
Thread Starter 
Quote:
Originally Posted by PCCstudent View Post

I went through the Intel cpu RMA process on an i7-920 about two years ago.The rep. asked for the HSF and I told him that "I have one around here but I am not sure it is the one for that exact cpu".Rep said "no problem just make sure a HSF gets shipped back". It seems like a bit of rule tightening is happening.No questions asked about cooling method (besides conversation previously related),no questions about overclocking,I did voulenteer that I used approved RAM for board type.Beyond this basic info,no other information sought by Intel rep.

I'm pretty sure this is going on.....maybe enough people abused Intel's kindness that they decided that the needed to regulate their RMA's from now on?

Basically I phoned up the Intel first before I tried live chat.
The rep asked me what was wrong, how I trouble shooted, serials from both CPU and stock HSF and what use of third party cooling.
It obviously didn't enter my mind as I thought it was standard procedure and I am a honest person so I answered each question honestly.....I didn't know that by answering honestly I just shot down my warranty.
post #44 of 77
sorry i skipped a few pages of this..

so if i just keep the stock HSF in the CPU box i will be fine?
does this affect me because i paid $25 for the Performance Tuning Protection Plan??
 
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post #45 of 77
Thread Starter 
Quote:
Originally Posted by stubass View Post

sorry i skipped a few pages of this..
so if i just keep the stock HSF in the CPU box i will be fine?
does this affect me because i paid $25 for the Performance Tuning Protection Plan??

read the OP
the Perf tuning protection plan shouldn't affect anything.
Just in case; don't disclose that you used a third party cooler. (read your warranty card/booklet and see what it says. As long as you do things by the book you should be ok)
post #46 of 77
thumbsdownsmileyanim.gif intel
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post #47 of 77
I thought everyone knew to keep the stock cooler for warranty purposes. Has to be the one you got with the chip as the numbers match up.
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post #48 of 77
Lol my cpu didn't even come with a heatsink.
 
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post #49 of 77
why is everyone making such a fuzz about this. it has been like this for years now and almost all manufacturers dothis... amd, nvidia, ati. unless its stated otherwise, replacing anything non standard voids the warranty
    
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post #50 of 77
What about extreme series CPU's that don't come with a stock heatsink? Is the warranty void after you use it... lol
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