Originally Posted by PCCstudent
I went through the Intel cpu RMA process on an i7-920 about two years ago.The rep. asked for the HSF and I told him that "I have one around here but I am not sure it is the one for that exact cpu".Rep said "no problem just make sure a HSF gets shipped back". It seems like a bit of rule tightening is happening
.No questions asked about cooling method (besides conversation previously related),no questions about overclocking,I did voulenteer that I used approved RAM for board type.Beyond this basic info,no other information sought by Intel rep.
I'm pretty sure this is going on.....maybe enough people abused Intel's kindness that they decided that the needed to regulate their RMA's from now on?
Basically I phoned up the Intel first before I tried live chat.
The rep asked me what was wrong, how I trouble shooted, serials from both CPU and stock HSF and what use of third party cooling.
It obviously didn't enter my mind as I thought it was standard procedure and I am a honest person so I answered each question honestly.....I didn't know that by answering honestly I just shot down my warranty.