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Need Help!!!

post #1 of 71
Thread Starter 
Hello guys, lately i've been having a lot of problems with my pc. Its a pretty decent pc about half a year old build by me with all new gpu, cpu etc. So today i got a blue screen of death and couple of other freezes that made me restart pc. The last time i had to restart i check firefox and all my history is gone. So first thing i tried was system restore i tried all restore points nothing worked. On my old computer i did same thing and it worked. So after that i did a little bit of research and people were saying that i need index.dat file reader so i can view my history. I downloaded a couple and i succesfully viewed my history well most of it. But i want to restore my history into firefox because i have a lot of history i dont want to see it in a program i want it to be in firefox. So if any of you can help i will be very happy thanks smile.gif
post #2 of 71
Please navigate to C:/Windows/Minidump and zip up any dump files located there that you'd like to have analyzed, and then attach that zip here. If there are no dumps located in C:/Windows/Minump, you may be writing full memory dumps to C:/Windows, and it'll be called MEMORY.DMP.

If there are no dumps in either of those locations, but you know you have a page file set up, any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, will delete this upon use.
post #3 of 71
Thread Starter

Here are all my files that you needed. I hope you figure out my problem
post #4 of 71
Two dumps, both 101 bugchecks (There is a hardware problem or a device driver has a bug) pointing to inteppm.sys (usually a culprit that shows up when your OC for your CPU is unstable). First thing I have to ask, if your CPU is OC'd, or any other component, return it to stock for troubleshooting purposes.

After taking a look at your loaded drivers list, dtsoftbus01.sys is listed (Daemon Tools driver). Please remove Daemon Tools as it is a known causer of issues with Windows 7. Optional virutalization programs are: PowerISO, ImgBurn, etc.

If you're not overclocked, and removing Daemon Tools doesn't yield positive results, let's enable Driver Verifier to rule out / see if it's 3rd party driver / software related. Driver Verifier will stress and closely watch all 3rd party drivers. If it notices a fault, it will catch that driver and force a crash. Once it forces a crash (a bsod), Windows will generate a very detailed verifier enabled dump that will give us more information on the driver causing these issue IF it's driver related. If you don't get a driver culprit in your verifier enabled dump, or you don't BSOD within ~24 hours of enabling it, disable Verifier and we'll then begin to run hardware diagnostics.

Dump for reference:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Cardbox\Downloads\Debugging\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Machine Name:
Kernel base = 0xfffff800`03010000 PsLoadedModuleList = 0xfffff800`0324de70
Debug session time: Wed Jan 18 02:43:36.892 2012 (UTC - 4:00)
System Uptime: 0 days 0:15:47.718
Loading Kernel Symbols
Loading User Symbols

Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff88003364180, 2}

*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88003364180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.

Debugging Details:





fffff800`00b9c8f8 fffff800`0302e463 : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`03364180 : nt!KeBugCheckEx
fffff800`00b9c900 fffff800`03088c87 : 00000000`00000000 fffff800`00000002 00000000`00026160 fffff880`105273ad : nt! ?? ::FNODOBFM::`string'+0x4d8e
fffff800`00b9c990 fffff800`035f6895 : fffff800`0361b460 fffff800`00b9cb40 fffff800`0361b460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff800`00b9ca90 fffff800`0307cab3 : 00000000`00000000 00000022`00000001 fffffa80`072b09c0 00000000`00000020 : hal!HalpHpetClockInterrupt+0x8d
fffff800`00b9cac0 fffff880`077979c2 : fffff800`0308e0ca 00000000`00328cd3 fffffa80`0b248dd8 fffff800`03208c40 : nt!KiInterruptDispatchNoLock+0x163
fffff800`00b9cc58 fffff800`0308e0ca : 00000000`00328cd3 fffffa80`0b248dd8 fffff800`03208c40 00000000`00000001 : intelppm+0x39c2
fffff800`00b9cc60 fffff800`03088d5c : fffff800`031fae80 fffff800`00000000 00000000`00000000 fffff880`0798571c : nt!PoIdle+0x53a
fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x2c



FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image




Followup: MachineOwner

post #5 of 71
Thread Starter 
Thanks for the detailed info smile.gif I uninstalled Daemon tools, I will leave pc on for the next 24 hours and il do the things u told me if i get any issues with my pc. And btw my cpu isnt overclocked or anything.
Edited by SimplifieD - 5/14/12 at 3:13pm
post #6 of 71
Thread Starter 
And btw how about the firefox history? i downloaded index.dat file readers and i can succesfully view all my history but my question is if there is a way to restore that history back into firefox. I mean i dont really care about firefox history as long as my computer is stable, ive been getting problems since i build the pc so its really frustrating frown.gif I already reinstalled windows once because of many problems as gpu problems slow boot speed and what not ... and now im getting blue screens, freezes and bugs
Edited by SimplifieD - 5/14/12 at 3:17pm
post #7 of 71
I do not know how to restore Firefox history, check this.

Have you enabled Driver Verifier?
post #8 of 71
Thread Starter 
Do i have to enable it now or do i wait till i get some sort of error or blue screen or whatever?
post #9 of 71
Originally Posted by SimplifieD View Post

Do i have to enable it now or do i wait till i get some sort of error or blue screen or whatever?

You have to enable Driver Verifier now. Re-read my post again, it explains what Driver Verifier is and does.
post #10 of 71
Thread Starter 
Ok dude i enabled it smile.gif thanks
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