Originally Posted by SniperTeamTango
A: The Mamba has gone through so many revisions since your experience. As a rule I never buy something that hasn't been out for a year for peripherals. (Screens included)
B: I think the Naga Epic is the flagship now actually, I could be wrong. Maybe the Mamba 2012 is with the 4g sensor, but I do not know.
C: Oh believe me I get how hardware can go bad repeatedly, there's a reason I'll never use an ATI card for eyefinity any more (I didn't know there was 9 types of DVi...)
D: I think there's been a couple upheavals in support and such since. I also (personally) recommend never going through phone, always have a paper trail.
E: I'd sooner return my mouse to the store than RMA it, was that not an option for you?
F: Logitech is good I won't dispute that, but there are people with stories like yours but about logitech. It seems only corsair is the perfect company. (Challenge: find a corsair hater)
That all being said, I'd seriously recommend not jumping to conclusions as fast as you did. I do know for a fact that it will be more fragile than generic mice, just like every other gaming mouse from razer, and will work exactly as expected once we're through the driver configs for Syn2.
Edit: Razer currently also does not require the original product to be sent back for an RMA anymore, simply prove it is non functional.
That's good that Razer is taking the steps to improve their RMA process, its all about getting the repeat business from the same user. It might be due to how Logitech handles their RMA and as long Razer takes notices and do something, again that's good step in the right direction. My first gaming mice was the Boomslang (Razer's first product and first gaming mice in the market), and loved that mouse because of the design. I hope one day Razer will bring it back, in a wireless or wired ver (i prefer wireless since owning the G7).
iCrap is pretty much basing off his experiences and I beleive its totally justifiable from a consumer stand point especially when there's more than one vendor offering gaming peripherals in such a competitive market. For the vendor/company, they should constantly gather the feedback from the consumer and make any neccesary improvements. I still remember getting the Mamba when it first came out, I really liked it and still remember the o ring fix that was later offered and the "fix" for the jitter. It was an awesome wireless mouse until I got a G700 a year later.
That's cool that you can take some ideas. I remember sending some ideas to Logitech from my expereince on the G7, and I think they used it in making their G700....lol.
In any case, keep up the good work. If i ever encounter any razer driver issues, I know who to stalk.
The Razer Ouroboros remind me of the the RATz, and its nice that they are going with the avago sensor away from phillps twin eye. That alone is one big selling point.