Enough is enough.
EK has pissed me off enough already.
I remember when I just joined OCN and I noticed about WC and how people were raving on about EK.
They were brilliant, had good looking blocks and were successful in the rather small market of PC WC gear.
All that's changed now that they have a large customer base. They started trying to cut costs just to get more $.
This led to the nickel plating flaking incident which still continues to this day after they decided to move to the "superior" EN plating process.
They blamed the end users for not using "approved" coolants and additives. They just recently shot themselves in the foot and said that
in the end the water was all to blame for the flaking problems. GET YOUR HEAD OUTTA YOUR ARSE EK, its YOUR fault PERIOD.
Back to my story
intro thread: http://www.overclock.net/t/1254358/rant-pending-resolution-ek-denying-rma-due-to-the-fact-friend-bought-the-waterblock-for-me-details-inside/0_30
but to summarize:
-I first contacted EK about my flaking GTX 470 Nickel+Plexi block.
-They told me that they wouldn't grant me warranty as it was my friend's name on the invoice I sent. This was because I wasn't able to buy the block here in Hong Kong so I asked my friend to buy me one from the US and bring it over when she came. In the same email I also mentioned that I could talk to Eddy (CEO of EKWB) if it was required so we could hopefully have a quick and painless RMA.
-Greg (the EK CS who replied to my emails and support tickets) tells me to just contact Eddy myself. I believe that this was a mis-communication on both sides as english isn't his first language.
-Greg then "thanks" me *sarcasm for starting a thread where he was indirectly quoted from my emails (but I didn't mention his name; just EK support) and then proceeded to tell me to tell my friend who btw is a busy lady and is not that techie with computers to arrange a simple RMA for me instead.
-After consulting with OCN, in particular Kcuestag and Ceaderman I apologized to Greg and EK as a whole for over reacting and hoping that we could go along with the RMA.
-Greg still wants me to get my friend to do the RMA for me.
-I finally manage to walk her through the steps of what I wanted communicated across from her to Greg via email of which I was CC'ed.
-Just now (17/05 18:46 GMT+8) Greg responded via the RMA ticket system stating the he never received an email from her after I told EK that she sent them an email while repeating the same drivel that he would only deal with my friend.
-Now i'm pissed, as I asked for him to check whether he recieved an email and he says
-I have just now (17/05 19:45 GMT+8) forwarded the email that was sent before after he told me that they never got the request from me.
This is too much for me. EK is plainly to put it a crap company now. I will take my business to XSPC which has been very thus far when I had any questions or needed help with their products. HeatKiller, AquagraFX and Koolance all look really nice with NONE of the issues that EK ever has.
I've dealt with EK support once and they were plainly to put excellent the first time for customer service. That clearly isn't the case anymore. I had faith in them before. Not anymore.
I henceforth STRONGLY do NOT recommend EK to anyone looking for new products. They deserve to loose their marketshare and business till they know how to treat their customers correctly and come clean with el cheapo manufacturing of Nickel Plated blocks.
I however do STRONGLY recommend that OCN users continue to support each other with any 2nd hand EK products as you'll be supporting each other.
I fear that there is nothing more that I could do in this situation other than to warn others off buying from EK. I know that there will be bound to be people that will still buy EK, but if you fall into any of the same situation that I did....you've been warned.
EK has pissed me off enough already.
I remember when I just joined OCN and I noticed about WC and how people were raving on about EK.
They were brilliant, had good looking blocks and were successful in the rather small market of PC WC gear.
All that's changed now that they have a large customer base. They started trying to cut costs just to get more $.
This led to the nickel plating flaking incident which still continues to this day after they decided to move to the "superior" EN plating process.
They blamed the end users for not using "approved" coolants and additives. They just recently shot themselves in the foot and said that
in the end the water was all to blame for the flaking problems. GET YOUR HEAD OUTTA YOUR ARSE EK, its YOUR fault PERIOD.
Back to my story
intro thread: http://www.overclock.net/t/1254358/rant-pending-resolution-ek-denying-rma-due-to-the-fact-friend-bought-the-waterblock-for-me-details-inside/0_30
but to summarize:
-I first contacted EK about my flaking GTX 470 Nickel+Plexi block.
-They told me that they wouldn't grant me warranty as it was my friend's name on the invoice I sent. This was because I wasn't able to buy the block here in Hong Kong so I asked my friend to buy me one from the US and bring it over when she came. In the same email I also mentioned that I could talk to Eddy (CEO of EKWB) if it was required so we could hopefully have a quick and painless RMA.
-Greg (the EK CS who replied to my emails and support tickets) tells me to just contact Eddy myself. I believe that this was a mis-communication on both sides as english isn't his first language.
-Greg then "thanks" me *sarcasm for starting a thread where he was indirectly quoted from my emails (but I didn't mention his name; just EK support) and then proceeded to tell me to tell my friend who btw is a busy lady and is not that techie with computers to arrange a simple RMA for me instead.
-After consulting with OCN, in particular Kcuestag and Ceaderman I apologized to Greg and EK as a whole for over reacting and hoping that we could go along with the RMA.
-Greg still wants me to get my friend to do the RMA for me.
-I finally manage to walk her through the steps of what I wanted communicated across from her to Greg via email of which I was CC'ed.
-Just now (17/05 18:46 GMT+8) Greg responded via the RMA ticket system stating the he never received an email from her after I told EK that she sent them an email while repeating the same drivel that he would only deal with my friend.
-Now i'm pissed, as I asked for him to check whether he recieved an email and he says
Quote:
-With that I replied
as being very clear and instructive about the prerequisite of RMA procedure and not getting proper response from 1st, original buyer (owner); you may personally, as a buyer of 2nd handed product try and arrange it with the place of purchase.
We will not handle demands like this.
We will not handle demands like this.
Quote:
What demands are you talking about? I finally got her to email you guys and you do not respond.
You guys are bloody jokes. Thats the end of Mr.Nice Guy. I'm placing all of this all over the web. You CLEARLY DO NOT know how to handle customers.
You've lost me as a loyal customer, my friends and anyone who I will recommend from now on to avoid buying from EK.
As far as I'm concerned, this is why choice is good. EK can go die off and go bankrupt as far as I'm concerned and I won't give a single damn.
Good riddance to you.
You guys are bloody jokes. Thats the end of Mr.Nice Guy. I'm placing all of this all over the web. You CLEARLY DO NOT know how to handle customers.
You've lost me as a loyal customer, my friends and anyone who I will recommend from now on to avoid buying from EK.
As far as I'm concerned, this is why choice is good. EK can go die off and go bankrupt as far as I'm concerned and I won't give a single damn.
Good riddance to you.
-I have just now (17/05 19:45 GMT+8) forwarded the email that was sent before after he told me that they never got the request from me.
This is too much for me. EK is plainly to put it a crap company now. I will take my business to XSPC which has been very thus far when I had any questions or needed help with their products. HeatKiller, AquagraFX and Koolance all look really nice with NONE of the issues that EK ever has.
I've dealt with EK support once and they were plainly to put excellent the first time for customer service. That clearly isn't the case anymore. I had faith in them before. Not anymore.
I henceforth STRONGLY do NOT recommend EK to anyone looking for new products. They deserve to loose their marketshare and business till they know how to treat their customers correctly and come clean with el cheapo manufacturing of Nickel Plated blocks.
I however do STRONGLY recommend that OCN users continue to support each other with any 2nd hand EK products as you'll be supporting each other.
I fear that there is nothing more that I could do in this situation other than to warn others off buying from EK. I know that there will be bound to be people that will still buy EK, but if you fall into any of the same situation that I did....you've been warned.
