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[Newegg] Open Box Graphics Cards - Page 48

post #471 of 672
depends on where you are & how bad you want the card. i live within driving distance from ASUS, so if i had probs i'd just jump in a car. But imho only amazon can compete with the return support of the EGG. so you could try to get your money back, but i think you need to pay for return shipping, whereas some items from asus quialify for some kind of special replacement where they send you a new part, including the packaging to ship back the old one. you just get charged if you dont return the defective one. Call both to see your options
post #472 of 672
$314.99 PowerColor AX7970 3GBD5-M2DHG Radeon HD 7970
post #473 of 672
Quote:
Originally Posted by jeansamedi View Post

Finally got a chance to test the Asus 670 GTX Top version that I was able to snag the other day. Just booting up to install windows there was alot of artifacts, and after installing the drivers, the system wouldn't boot to windows. I switched to integrated graphics and it worked ok. I also tried it in another pc and the same thing happened. Do you guys think I should ship it off to Asus and get a replacement or back to Newegg for my money back? I ask because I have read that Asus customer support is AWFUL (never had personal experience though), and I am wondering if it is just better to cut my losses and send it back to Newegg.

Definitely send it back to newegg. You'll save yourself time and $. Just call newegg for RMA and get a prepaid shipping label emailed to you. You have been forewarned. thumb.gif
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post #474 of 672
Quote:
Originally Posted by jeansamedi View Post

Finally got a chance to test the Asus 670 GTX Top version that I was able to snag the other day. Just booting up to install windows there was alot of artifacts, and after installing the drivers, the system wouldn't boot to windows. I switched to integrated graphics and it worked ok. I also tried it in another pc and the same thing happened. Do you guys think I should ship it off to Asus and get a replacement or back to Newegg for my money back? I ask because I have read that Asus customer support is AWFUL (never had personal experience though), and I am wondering if it is just better to cut my losses and send it back to Newegg.

Doesn't sound good. Something to keep in mind though, make sure your BIOS doesn't get confused. I did a fresh W7 install on a computer I was selling, and when I installed a video driver for the HD 7870 that was in the computer and restarted, my screen wouldn't turn on. I had to hit the "reset" button on my motherboard (and "clear CMOS", just in case, but thankfully somehow it did not get cleared) - then after a restart it worked fine.

If you just got your card, I see no reason to ship it to ASUS, as it's still within the 30-day NewEgg return policy. If you try all the steps to check that your card indeed doesn't work, then I'd go ahead and call NewEgg, as the person above my post suggested. Tell them your card is faulty and how you tested it, and they should provide you with a free return shipping label.
   
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post #475 of 672
And so my predictions of both discontinued top cards came true.
post #476 of 672
Quote:
Originally Posted by absoluteloki89 View Post

And so my predictions of both discontinued top cards came true.

Your prediction was about 7970s, no? My GTX 670 TOP Open Box is still working fine.
   
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post #477 of 672
Got another DCII 670 today thanks to a friend of mine and spinejam thumb.gif

Quick comparison of the two open box cards:

First Card:

a)Packaging: Came to my house in unmarked, small white box (small label on package saying something similar to refurbished). Video card was wrapped in foam and came with disk, manual, power adaptar.
b)Physical condition: minor scrath, VRM heatsinks missing, backplate distorted
c)Working condition: Display did not fill screen, reboot required. Failed MSI Kombuster in seconds, crashing drivers. Driver continued to crash for next 5 minutes, no display afterwards. Several resets later and still no display.

Second Card:

a)Packaging: Received merchandise in brown Newegg box, containing smaller ASUS retail box. Full accessories.
b)Physical condition: flawless. VRM heatsinks, no scratches, perfect backplate
c) Working condition. Proper screen size. Ran Kombuster a little bit without issue. No driver crashes so far.

Kind of in a rush to get going out today, sorry for sloppy format. Thought I would share my experience - both good and bad so far.

Note: Newegg did send me a prepaid label. So i'm at NO financial lost for the first card.
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post #478 of 672
Hrm, now I need to go check vrm heatsinks on my 670... I didn't even think to look before, as everything looked proper from an outside inspection. Did you have to open the card cover to find that?

Edit: phew, just looked. Mine also came in a generic white box with gray foam padding and has a "manufacturer's reconditioned parts" on it, but I think ASUS didn't do much of anything with mine, as it appears pristine (it only had some fingerprints on some reflective metal parts). Did not disassemble the heatsink cover, but using a bright flashlight and looking from the side, all points of contact seem to have thermal pads present.
Edited by ElevenEleven - 8/17/12 at 1:08pm
   
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post #479 of 672
Why are people still getting refurbed ASUS cards from the open box section of Newegg? Open box and refurbished are not the same thing.
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post #480 of 672
Quote:
Originally Posted by ElevenEleven View Post

Your prediction was about 7970s, no? My GTX 670 TOP Open Box is still working fine.

Really for both. Asus is my favorite brand, but the TOP cards just havent panned out too well for them in the top end so far. I want to buy the 680 top. There arent so many bad ones out of the box, but still several in the reviews. I wish Newegg would release failure rate stats for their sales within their 30 day return window.
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