Hello all!
I am currently in the process of applying for a job at my university. It is an hourly position for students, so they're not looking for the cream of the crop, but they are looking for some experience. I currently do minor Tech Support at my current business, handling network, minor exchange server issues - but all in house network, not across large domains such as a university. I have built several systems, I currently run a W7 computer, an Android Rooted / ROM'd phone, and an Ubuntu netbook. I would consider my experience with systems "Above Average," but not optimum for tech support. I grew up with bash in Telnet, and am comfortable with using command line as long as I have a handy reference on the commands. (I'm better at Unix than I am at Windows.)
I want to go to this interview "having done my homework," so to say, to show that I have decent enough skills - or at least the ability to seek out appropriate sources of help and better myself without being babied along.
To that end, I'm wondering if any of you have recommendations for databases / websites that can detail OS X & iOS (thanks steelbom!) Errors, help provide solutions. This would extend to Viruses and Malware of any kind, and potentially network issues. I have zero experience with OS X beyond having a Mac as a kid, and managing the iOS software upgrades for my current place of employment. I really haven't dealt in the underlay of Mac systems in any meaningful way. (I'm not even sure if they have an end-user accessible command line!)
My Primary Duties:
- Troubleshoot Broken Computers
- Troubleshoot Connectivity Issues (Network, VPN)
- Troubleshoot Viruses
- Clone Systems
- All other traditional Tech Support
I have made a similar thread in the Windows section, as I would also be providing support for several WindowsXP and Windows7 devices (As well as Mobile Android and iOS) - the thread is here.
Thanks OCN!
(Edit: Just to be sure, I'm not asking you to do my job, per se, but to help me find resources that I can read to educate myself / provide on the job support) This is an amazing opportunity both for the sake of job enjoyment and that it is very close to my career path.
Edited by Kaeth - 5/19/12 at 8:18am
I am currently in the process of applying for a job at my university. It is an hourly position for students, so they're not looking for the cream of the crop, but they are looking for some experience. I currently do minor Tech Support at my current business, handling network, minor exchange server issues - but all in house network, not across large domains such as a university. I have built several systems, I currently run a W7 computer, an Android Rooted / ROM'd phone, and an Ubuntu netbook. I would consider my experience with systems "Above Average," but not optimum for tech support. I grew up with bash in Telnet, and am comfortable with using command line as long as I have a handy reference on the commands. (I'm better at Unix than I am at Windows.)
I want to go to this interview "having done my homework," so to say, to show that I have decent enough skills - or at least the ability to seek out appropriate sources of help and better myself without being babied along.
To that end, I'm wondering if any of you have recommendations for databases / websites that can detail OS X & iOS (thanks steelbom!) Errors, help provide solutions. This would extend to Viruses and Malware of any kind, and potentially network issues. I have zero experience with OS X beyond having a Mac as a kid, and managing the iOS software upgrades for my current place of employment. I really haven't dealt in the underlay of Mac systems in any meaningful way. (I'm not even sure if they have an end-user accessible command line!)
My Primary Duties:
- Troubleshoot Broken Computers
- Troubleshoot Connectivity Issues (Network, VPN)
- Troubleshoot Viruses
- Clone Systems
- All other traditional Tech Support
I have made a similar thread in the Windows section, as I would also be providing support for several WindowsXP and Windows7 devices (As well as Mobile Android and iOS) - the thread is here.
Thanks OCN!
(Edit: Just to be sure, I'm not asking you to do my job, per se, but to help me find resources that I can read to educate myself / provide on the job support) This is an amazing opportunity both for the sake of job enjoyment and that it is very close to my career path.
Edited by Kaeth - 5/19/12 at 8:18am
What Smells Like Blue?
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What Smells Like Blue?
(13 items) |
