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Macintosh / iOS Tech Support - Networks and Devices

post #1 of 3
Thread Starter 
Hello all!

I am currently in the process of applying for a job at my university. It is an hourly position for students, so they're not looking for the cream of the crop, but they are looking for some experience. I currently do minor Tech Support at my current business, handling network, minor exchange server issues - but all in house network, not across large domains such as a university. I have built several systems, I currently run a W7 computer, an Android Rooted / ROM'd phone, and an Ubuntu netbook. I would consider my experience with systems "Above Average," but not optimum for tech support. I grew up with bash in Telnet, and am comfortable with using command line as long as I have a handy reference on the commands. (I'm better at Unix than I am at Windows.)

I want to go to this interview "having done my homework," so to say, to show that I have decent enough skills - or at least the ability to seek out appropriate sources of help and better myself without being babied along.

To that end, I'm wondering if any of you have recommendations for databases / websites that can detail OS X & iOS (thanks steelbom!) Errors, help provide solutions. This would extend to Viruses and Malware of any kind, and potentially network issues. I have zero experience with OS X beyond having a Mac as a kid, and managing the iOS software upgrades for my current place of employment. I really haven't dealt in the underlay of Mac systems in any meaningful way. (I'm not even sure if they have an end-user accessible command line!)

My Primary Duties:
- Troubleshoot Broken Computers
- Troubleshoot Connectivity Issues (Network, VPN)
- Troubleshoot Viruses
- Clone Systems
- All other traditional Tech Support

I have made a similar thread in the Windows section, as I would also be providing support for several WindowsXP and Windows7 devices (As well as Mobile Android and iOS) - the thread is here.

Thanks OCN!

(Edit: Just to be sure, I'm not asking you to do my job, per se, but to help me find resources that I can read to educate myself / provide on the job support) This is an amazing opportunity both for the sake of job enjoyment and that it is very close to my career path.
Edited by Kaeth - 5/19/12 at 8:18am
    
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CPUMotherboardGraphicsRAM
Core i7-950 Bloomfield 3.06Ghz ASUS P6X58D-E EVGA GeForce GTX 470 (Fermi) 1280MB Corsair XMS3 6GB (3 x 2GB) DDR3 1600 
Hard DriveOSMonitorKeyboard
Crucial M4 128 | 2 1TB Spinpoints in RAID0 Windows 7 64bit Dell ST2310B 23" Logitech MK520 
PowerCaseMouse
SeaSonic X750 Gold Silverstone FT02 Logitech G500 
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Reply
post #2 of 3
I'd definitely bookmark Apple's support documents or at least keep them in mind when an error pops up. I've often Googled "app error id" and find myself with Apple's support documents with a list of error codes and trouble shooting steps you can take to fix it. Otherwise, Apple's also got support forums which I suppose you could get help from.
Quote:
I have zero experience with iOS beyond having a Mac as a kid
Just fyi iOS runs on iDevices, and OS X runs on Macs.

Hope this helps. Wish you the best with it all thumb.gif
Edited by steelbom - 5/19/12 at 5:35am
post #3 of 3
Thread Starter 
Quote:
Originally Posted by steelbom View Post

Just fyi iOS runs on iDevices, and OS X runs on Macs.

Important distinction! (Duh moment once you said it....)

Thanks!
    
CPUMotherboardGraphicsRAM
Core i7-950 Bloomfield 3.06Ghz ASUS P6X58D-E EVGA GeForce GTX 470 (Fermi) 1280MB Corsair XMS3 6GB (3 x 2GB) DDR3 1600 
Hard DriveOSMonitorKeyboard
Crucial M4 128 | 2 1TB Spinpoints in RAID0 Windows 7 64bit Dell ST2310B 23" Logitech MK520 
PowerCaseMouse
SeaSonic X750 Gold Silverstone FT02 Logitech G500 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Core i7-950 Bloomfield 3.06Ghz ASUS P6X58D-E EVGA GeForce GTX 470 (Fermi) 1280MB Corsair XMS3 6GB (3 x 2GB) DDR3 1600 
Hard DriveOSMonitorKeyboard
Crucial M4 128 | 2 1TB Spinpoints in RAID0 Windows 7 64bit Dell ST2310B 23" Logitech MK520 
PowerCaseMouse
SeaSonic X750 Gold Silverstone FT02 Logitech G500 
  hide details  
Reply
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