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No response from Lamptron, RMA

post #1 of 6
5/21/12 at 4:36pm
Thread Starter 
I've been trying to contact Lamptron about my faulty FC5V2. I submitted an RMA from their website, complete with pictures and a copy of the original invoice. So far I have not heard anything back.

The FC5 stopped working one day. I turned my PC on and noticed the LCD was not showing any digits. No voltages, rpms, nothing. I then noticed that all my fans were not spinning!

The back of the LCD glows, like its working normally, but nothing shows up on the screen. My FC5 has been working perfectly for 11 months. I purchased it at Microcenter, brand new in the box.

So I'd like to get this RMA moving along, I'd hate for my Lamptron experience to be ruined by a silly customer service issue smile.gif

HPIM0821.jpg
ElysiumDreamz
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ElysiumDreamz
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post #2 of 6
5/21/12 at 4:38pm
how long were you waiting for?
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post #3 of 6
5/21/12 at 4:47pm
Thread Starter 
Quote:
Originally Posted by Buska103 View Post

how long were you waiting for?

My first attempt to contact Lamptron was 2weeks ago.
ElysiumDreamz
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post #4 of 6
5/21/12 at 9:41pm
could you pm me your information and email address please?
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post #5 of 6
5/21/12 at 10:00pm
Quote:
Originally Posted by Spawne32 View Post

could you pm me your information and email address please?

wow... nice Lamptron Support on OCN... awesome, good luck with getting this solved there OCN fella biggrin.gif
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post #6 of 6
5/22/12 at 8:49am
Thread Starter 
Quote:
Originally Posted by Boyd View Post

wow... nice Lamptron Support on OCN... awesome, good luck with getting this solved there OCN fella biggrin.gif

Yeah Spawne32 really came through for me. I was connected with someone from Lamptron within hours. Pretty badass. I hope Lamptron gets their website fixed soon!
ElysiumDreamz
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Swiftech Helix 120mm Fan (3) Swiftech 220-QP Radiator XSPC Raystorm CPU Waterblock Swiftech Komodo 6900 Water block (2) 
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ElysiumDreamz
(32 items)
  		  
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OCZ Vertex 3 MAXIOPS 120gb x 2 in RAID0 Western Digital Caviar Black 1TB Western Digital Caviar Green 2TB Sony Optiarc DVD-RW 
CoolingCoolingCoolingCooling
Swiftech MCP35X (2) water pumps Primochill 1/2ID 3/4OD Black Tubing Cooler Master R4 (4) Bitspower 140mm to 120mm fan adapter (3) 
CoolingCoolingCoolingCooling
Danger Den Antimicrobial Silver Strip (2) XSPC Dual Bay Dual DDC Reservoir w/ LED Koolance Triple 140mm Radiator  Monsoon Fittings 1/2ID 3/4OD (red)  
CoolingCoolingCoolingCooling
Swiftech Helix 120mm Fan (3) Swiftech 220-QP Radiator XSPC Raystorm CPU Waterblock Swiftech Komodo 6900 Water block (2) 
OSMonitorKeyboardPower
Windows 7 Home Premium 64 bit Hannspree HF289H 28" LCD Monitor Logitech G15 v1 PC Power and Cooling Silencer MK II 950w 
CaseMouseMouse PadAudio
Xigmatek Elysium  Razer Naga  Razer Goliathus Alpha Creative X-Fi Fatal1ty  
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Audio Technica ATH-AD700 Headphones Creative 2.1 desktop speakers  NZXT 2m sleeved red LED kit.  Razer Mouse Bunge 
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