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Bent pins on a new motherboard?

post #1 of 3
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Was wondering, has anyone gotten or heard of anyone getting a new board with bent pins on it?

I'm asking because my younger brother bought a new board and CPU and I went over to help him put it together and the thing just never worked right. Just wonky things like USB keyboard wouldn't work and then the mouse wouldn't. So I just told him to RMA it, as I know it's not uncommon to receive things DOA...granted it doesn't happen often but it does happen.

Newegg responded back to him that they can't RMA because the motherboard has physical damage - bent pins. Now I'll be honest here and say I never noticed if the pins were bent or not. I would think if the pins were bent I would have noticed.

I have been building PCs since 2007, both high end gaming rigs to just email machines. I have built every PC at my place of employment - I mention this to show a background of knowledge when it comes to how to put together a PC (I mean, it's really not rocket science).

So Newegg says they're going to send him back his board as is with these bent pins - I have read several guides here on how to unbend them and I'm pretty sure I can do that with this board, but just curious if something along these lines has ever happened to anyone else.
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Firefly
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post #2 of 3
It does happen granted not very often. Its always a must to take picts of anything you rma. It may have been damaged in transit. And you have no proof it wasent damaged when you sent it.
Worse than crack.
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Worse than crack.
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post #3 of 3
The exact same incident just happened to me, curious what socket board was it?
My problem was with the LGA 1150 board I got about 2 weeks ago, and it wouldnt boot while my keyboard wouldnt work but my mouse would light up for a bit and die. I figured it was doa and once I disassembled everything and closer inspection I saw a single bent pin. Ive been building and fixing pcs for over 3 yrs and this was the first time it happened to me. Granted I didnt inspect the board beforehand I was confused about was how a single pin would bend (in the center) after a single installment, knowing for a fact Ive installed it correctly, and especially when these haswell chips dont have sockets for the pins but just make contact.

Fortunately for me though newegg made an exception for my case regarding the "physical damage" and sent me a replacement, I got lucky i guess thumb.gif Hope you were able to fix it and wasnt out a mb.
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